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Article > Role : Administrator or Administrator, Supervisor or None & Application : Agent Setup or Designer or None

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Standalone:
None (1310) · No (2881) · Yes (1236) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (1020) · PEC-REP (359) · Draft:ATC (232) · Draft:PEC-GSM (221) · ATC (218) · Draft:ContentAdmin (200) · Draft:WID (182) · Draft:DES (163) · Draft:PEC-WFM (154) · DES (142) · Draft:PEC-AS (120) · PEC-WFM (116) · Draft:PEC-ROU (115) · Draft:PEC-Developer (99) · Draft:PrivateEdition (86) · Draft:GAWFM (76) · Draft:ReleaseNotes (69) · ReleaseNotes (65) · PrivateEdition (65) · PE-GPR (61)
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Platform:
None (3013) · Genesys Multicloud CX (2) · GenesysCloud (149) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1774) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (84) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (154) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (13) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (239) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
None (3059) · No (2427) · Yes (66)
Role: (Click arrow to add another value)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (31) · Localization (29) · API Events (27) · API Commands (27) · Logging (23) · Get started (18) · Metrics (17) · Deprecation-AllNotices (17) · Getting Started (16) · Ports (14) · Overview (14) · Deploy (10) · Prerequisites (10) · Interdependencies (8) · Logging in and out (8)
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TocName:
None (2633) · Configuration (39) · Localization (29) · API Events (27) · API Commands (27) · Upgrade, rollback, or uninstall (21) · Getting Started (18) · Overview (15) · Genesys Multicloud CX (11) · Genesys Cloud CX (10) · Prerequisites (10) · Logging in and out (8) · Activity History (7) · PureConnect (7) · About this guide (6) · Installation (6) · Action map performance (6) · Service Client API (6) · Troubleshooting (6) · About the data we track (6)
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Dimension:
None (5238) · Modules (16) · WebChat (16) · ArchFlow (14) · JourneyData (14) · Segments (14) · WebMessaging (12) · DevTracking (12) · sr (12) · ContentOffers (12) · WebActions (11) · Journey (11) · Analytics (10) · Outcomes (10) · ActionMaps (8) · EventsMethods (8) · UtilityMethods (8) · bots (7)
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Product:
Reporting (1043) · None (761) · Genesys Predictive Engagement (434) · Designer (305) · Workforce Management (269) · Internal Content Administration (222) · Genesys Skills Management (221) · Widgets (197) · Agent Setup (170) · Genesys Multicloud CX Private Edition (136) · Routing and Designer (119) · Genesys Predictive Routing (117) · Outbound (CX Contact) (93) · Intelligent Workload Distribution (79) · Digital Channels (78) · Gplus Adapter for WFM (76) · Developer (68) · Voice Microservices (66) · Gplus Adapter for Microsoft Dynamics 365 (64) · Genesys Dialog Engine (58)
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Manual:
None (532) · PDMLibraryGIM (364) · Administrator (271) · Deployment (263) · Designer (262) · Admin (246) · AdminGuide (196) · SDK (191) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · Supervisor (142) · ManageCC (124) · PDNAA (121) · User (115) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (97) · WebAPIs (93) · Developers (79) · Help (77)
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UseCase:
None (5541) · BO02 (1) · BO02, BO03 (2) · CE01, CE19 (1) · CE06 (1) · ce18, ce31 (2) · CE37 (2) · SL09 (2)
PEPageType:
None (5264) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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