Chat-related tags

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This topic is part of the manual Event tracking with tag managers for version Current of Genesys Predictive Engagement.

Review chat-related tags that you can use in your organization.

Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer using web messaging, see Messaging-related tags.

Record a custom web event when a visitor rejects a chat offer

This tag records a custom web event when a visitor rejects a chat offer.

Tag

ac('dom', 'ready', function () {
  Array.prototype.forEach.call(document.querySelectorAll('cx-toaster button.cx-btn-default, .cx-toaster button.cx-button-close'), function (closeButton) {
    closeButton.on('click', function () {
      ac('record', 'chatoffer_rejected');
    });
  });
});