Maximum entities allowed for an organization

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View the maximum number of entities that you can create in your organization.

Organization-level limits

Genesys Predictive Engagement is pre-configured with a limit on the number of entities that you can create. This prevents the system from being overloaded with excessive requests and reducing the performance and stability. As an administrator, you cannot increase the limit that has been set on the different entities. However, should you have further questions, please reach out to your local Genesys representative. Contact My Support.

The following table lists the maximum number of entities you can create in your organization:

Entity Limit
Outcomes 10
Outcome predictor 10
Action maps 200
Content offers 400
Segments 500
Web events in a session 500

Segment-level limits

The following table lists the maximum number of entities you can create for a segment:

Item Limit
Visitor attributes 15
Events 10
Event attributes 15

Outcome-level limits

The following table lists the maximum number of entities you can create for an outcome:

Item Limit
Visitor attributes 15
Events 10
Event attributes 15

Action map-level limits

The following table lists the maximum number of triggers you can create for an action map:

Item Limit
Segments 75
Event attributes 15