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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

To subscribe to receive notifications about a particular type of SDK activity, use ac('on').

Related pages:

About web messaging

Feature coming soon: Web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.


Use ac('on') to subscribe to SDK events of a given event type and state.


ac('on', '<eventName>', function eventHandler(evt) { /* do stuff */ });


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