identify
From Genesys Documentation
This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Learn how to use the identify method to add information to a customer record.
Important
On January 31, 2023, Genesys removed the functionality of the identify method that is used to add a customer record. For more information, see Deprecation: identify journey SDK method.Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.Description
The identify method adds information to a customer record.
Signature
ac('identify', [loginId], [traits], [callback])
Arguments
login
- Description: ID used to stitch customer identities together
- Type: String/null
- Status: Required
- Note: If loginId is null, the current identity is cleared.
traits
- Description: Information about a customer
- Type: Object
- Status: Optional
- Restrictions: Flat object with properties of type string, number, or Boolean
For more information about how to link different customer records, see Traits mapper.
callback
- Description: Callback
- Type: Function
- Status: Optional
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