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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to use the init method to initialize the Journey JavaScript SDK.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.


The init method initializes the Journey JavaScript SDK.

For GDPR compliance, obtain a customer's consent before you call the init method. For more information about how to use Genesys Predictive Engagement in a GDPR-compliant manner, see GDPR.


ac('init', organisationId, options)




For detailed explanations of how you can use these options to configure tracking, see Advanced tracking with cookies.
  • Description: Configures the Journey JavaScript SDK with its region and other known default options.
  • Type: Object
  • Status: Required
  • Properties: See the following table.
Name Description Type Status Default
region Your organization's region. Find your region ID String Required  
cookieDomain Sets a custom cookie domain. String Optional Highest level domain possible
cookieExpires Sets a time in seconds for a visitor's cookie to expire. Number Optional 31536000 (1 year)
cookiePrefix Sets a custom cookie prefix. String Optional  
autoLink An array of domains whose outbound links will be modified to contain tracking information. For an example, see Configure advanced tracking. Array of strings Optional  
allowedLinkers An array of domains whose inbound referral will set tracking information. For an example, see Configure advanced tracking. Array of strings Optional  
canonicalLink Uses canonical links. Boolean Optional False
globalTraitsMapper Maps custom attributes to traits. For more information, see Traits Mapper. Array Optional  

Find your org ID and region ID

Go to Genesys Cloud CX > Admin > Tracking Snippet.

Region names and IDs

The following table lists the available region names and corresponding IDs.

Region name ID
Americas (US West) usw2
Americas (US East) use1
Americas (Canada) cac1
EMEA (Dublin) euw1
EMEA (London) euw2
EMEA (Frankfurt) euc1
Asia Pacific (Tokyo) apne1
Asia Pacific (Seoul) apne2
Asia Pacific (Sydney) apse2
Retrieved from " (2024-05-26 21:40:36)"
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