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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to configure which scroll milestones Genesys Predictive Engagement tracks on your websites. This configuration provides more accurate page tracking information for use in segments and outcomes.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.


The autotrackScrollDepth module tracks when a visitor scrolls to see a specific percentage of a webpage. To use autotrackScrollDepth, configure the click events to track using the following options:


ac('load', 'autotrackScrollDepth', config, [callback]);


ac('load', 'autotrackScrollDepth', {
  scrollDepthEvents: [
    { percentage: 75, eventName: 'scroll_depth_75' },
    { percentage: 100, eventName: 'scroll_depth_100' }
}, function () {
    console.log('"autotrackScrollDepth" has been loaded');

Config (required)

Description: Identifies an array of scroll depths to track.

Type: Object

Properties: See the following table.

Name Description Type Status Default
percentage String that selects elements. For more information, see Number (0 - 100) required NA
eventName String used as the event name when an element matching the selector is clicked. String optional scroll_depth_<percentage>

eg if "percentage" = 75, eventName defaults to "scroll_depth_75"


  scrollDepthEvents: [
    { percentage: 50 },
    { percentage: 100, eventName: 'viewed_full_page' },

Callback (optional)

When a module loads, callback is executed. No arguments pass to the callback.

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