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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.


Learn how to send helpful messages to the console when you are troubleshooting tracking behavior.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.


To turn on debug mode, invoke the debug method. This mode logs helpful messages to the console.

This example shows how to enable debug mode:


This example shows how to disable debug mode:

ac('debug', false);
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