Display icons in the Journey gadget

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to use the SDK to display icons for tracked visitor behavior on the Journey map.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

About the icons

Use the ac('record') method to display a Genesys Predictive Engagement icon on the Visit journey map (admin view) when a visitor completes a tracked behavior.

Available icons

Code example


This code example shows how to use ac('record') to display the Product added icon in the Visit journey map (admin view) when a visitor adds a t-shirt to their shopping cart.
ac('record', 'product_added', [optionalExtraDataObject]
ac('record', 'product_added', { name: 't-shirt', id: 'hkds9d8j', price: '$45.45' });

Purchase-related icons

Icon Tooltip text Description Name
Product added to cart.png
Product added to cart Visitor added a product to their shopping cart. "product_added"
Product removed from cart.png
Product removed from cart Visitor removed a product from their shopping cart. "product_removed"
Checkout successful.png Checkout complete Visitor completed the purchase of the items in their shopping cart. "product_purchased"

Form-related icons

You can display the icons in this section using ac('record') or auto form tracking.
Icon Tooltip text Description Name
Form submitted.png Form submitted Visitor submitted a form. "form_submitted"
Form abandoned.png Form abandoned Visitor navigated away from a form before completing it. "form_abandoned"

Miscellaneous icons

Icon Tooltip text Description Name
Searched Visitor searched for the string shown in the tooltip. "search_performed"
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