Display icons in the Journey gadget

Learn how to use the SDK to display icons for tracked visitor behavior on the Journey map.

Important

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

About the icons

Use the ac('record') method to display a Genesys Predictive Engagement icon on the Visit journey map (admin view) when a visitor completes a tracked behavior.

Available icons

• Purchase-related icons
• Form-related icons
• Journey-related icons

Code example

This code example shows how to use ac('record') to display the Product added icon in the Visit journey map (admin view) when a visitor adds a t-shirt to their shopping cart.

ac('record', 'product_added', [optionalExtraDataObject]
ac('record', 'product_added', { name: 't-shirt', id: 'hkds9d8j', price: '$45.45' });

Purchase-related icons

Icon	Tooltip text	Description	Name
	Product added to cart	Visitor added a product to their shopping cart.	"product_added"
	Product removed from cart	Visitor removed a product from their shopping cart.	"product_removed"
	Checkout complete	Visitor completed the purchase of the items in their shopping cart.	"product_purchased"

Form-related icons

Important

You can display the icons in this section using ac('record') or auto form tracking.

Icon	Tooltip text	Description	Name
	Form submitted	Visitor submitted a form.	"form_submitted"
	Form abandoned	Visitor navigated away from a form before completing it.	"form_abandoned"

Miscellaneous icons

Icon	Tooltip text	Description	Name
	Searched	Visitor searched for the string shown in the tooltip.	"search_performed"