About Events methods

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Events methods allow developers to build functionality that reacts to state changes in the SDK.
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Events methods

Events methods allow you to receive notifications about activities that the Journey JavaScript SDK tracks.

Use Events methods with content offers

Use Events methods with web chats

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