About Events methods

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Events methods allow developers to build functionality that reacts to state changes in the SDK.
Web messaging: Feature coming soon
Event methods only apply to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.


Events methods

Events methods allow you to receive notifications about activities that the Journey JavaScript SDK tracks.

Use Events methods with content offers

You can use Events methods to capture data related to content offers.

Use Events methods with web chats

You can use Events methods to capture data related to web chats.