Time Zones

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View a list of time zones in WFM and learn how to configure Daylight Saving Time.

Related documentation:

Workforce Management automatically imports time zones, that are initially set up in Genesys Administrator, during synchronization.

Time zones list

The Time Zones list displays all time zones that were imported during synchronization. You can only apply time zones that are in this list to WFM objects, such as sites or business units.

Use the scroll bar or enter criteria into the Search field to find the a time zone.

Daylight saving information

Each seasonal daylight saving time change must be configured in advance to record historical data using the correct local time.

Synchronizing time zones

When WFM transfers time zones configured in Genesys Administrator into WFM through automatic synchronization, the daylight saving settings you have configured will be overwritten. To prevent this from happening, select Do Not Synchronize when you configure your daylight saving offset.

See Time zone settings for this procedure.

Time zone settings

You can specify new seasonal time change settings for time zones or edit existing time zone settings.

Specifying daylight savings information

To specify new Daylight Savings information:

  1. Use the scroll bar or enter criteria into the Search field to find the time zone you want to edit.
  2. In the Settings pane, Add Daylight Saving information to the time zone, by clicking WM 851 agent activities plus.png .
    The Daylight Saving Information pane opens.
  3. Enter the Start Date and Time and the End Date and Time for which the offset is to be effective.
    Tip
    You cannot enter two different time offsets for the same period. If a site and a business unit share the same time zone, the settings for both are changed when you edit information for one.
  4. In the Offset field, enter the number of minutes that the daylight saving time differs from the standard time or click the up or down arrow button until the correct number of minutes appears.
    The offset can be negative (the clock resets to an earlier time) or positive (the clock resets to a later time). The time offset cannot be zero (0).

    For example, to make the change from U.S. daylight savings time to standard time (fall back), enter 60 as the time offset value. At the end of the time period you select, the offset is automatically reversed. In the example of U.S. daylight savings time, your system time will reset (spring forward) 60 minutes at the beginning of the next daylight savings time period.
    Tip
    This offset must be a number divisible by 30.
  5. Click Apply WM 851 agent activities assign.png to save your changes.
  6. Select the Do Not Synchronize check box in the Settings pane, if you do not want the Genesys Administrator settings to override the settings that you configure in the Workforce Management Web when automatic synchronization occurs.
    Tip
    If you leave Do Not Synchronize unselected, automatic synchronization will affect the current year settings. For example, 2 a.m. GMT will be changed to the equivalent of that time in the PST time zone (which is GMT-8).

Editing daylight savings information

To edit the Daylight Savings information:

  1. In the Time Zones list, select the time zone that has the Daylight Saving information you want to change.
  2. In the Settings pane, click Daylight Savings Information to open that pane.
  3. To configure the settings, see steps in Specifying daylight savings information.
  4. When you are done editing, click Apply WM 851 agent activities assign.png to save your changes.

Deleting daylight savings information

To delete Daylight Saving settings for a time zone:

  1. In the Daylight Savings Information pane, select the click Remove Daylight Saving Information from time zone WM 851 agent activities minus.png .
  2. When the Confirmation dialog opens, click Yes to proceed or No to cancel the action.
    Proceed with caution. If you select Yes, the action cannot be undone.