Genesys Use Cases

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Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.

Architecture Blueprints, also available on this portal, offer the implementation details for these use cases, guaranteeing consistency and interoperability.

All Use Cases
Find all uses cases currently in the repository.
Navigating the Use Cases

Explore Use Case Benefits
Find use cases according to their stated benefits.
Explore Interdependencies
Find lists of interdependencies per use case.
Blueprints
Find downloadable blueprints.