PureConnect Use Case Benefits

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This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.



This page lists all PureConnect business benefits and the corresponding use case documents that help realize those benefits.



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Improved Agent Competency

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Improved Containment Rate

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Improved Conversion Rates

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Improved Customer Experience

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Improved Employee Productivity

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Improved Employee Utilization

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Improved First Contact Resolution

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Improved Insights and Visibility

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Increased Contact Rate

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Increased Response Rates

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Increased Revenue

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Reduced Administration Costs

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Reduced Customer Churn

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Reduced Deployment Costs

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Reduced Employee Attrition

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Reduced Handle Time

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Reduced Interaction Abandonment

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Reduced Interaction Transfers

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Reduced IT Operational Costs

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Reduced Penalties and Fines

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Reduced Transfers

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Reduced Volume of Interactions


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