PureConnect Use Case Benefits

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This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.



This page lists all PureConnect business benefits and the corresponding use case documents that help realize those benefits.



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Improved Employee Productivity

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Improved Insights and Visibility

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Increased Contact Rate

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Increased Response Rates

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Reduced Customer Churn

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Reduced Employee Attrition

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Reduced Interaction Transfers

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Reduced Volume of Interactions