Maturity

This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.

Inbound Use Cases[ | edit source]

Consistent	Defined	Differentiated
BO07 - Genesys KPI Insights CE01 - Genesys Call Routing CE03 - Genesys Callback	CE02 - Genesys Personalized Routing	No use cases with Differentiated maturity for this product category.

Consistent	Defined	Differentiated
BO02 - Genesys Work and Lead Distribution CE16 - Genesys Email Routing CE18 - Genesys Chat Routing CE29 - Genesys SMS Routing	BO11 - Genesys Dynamic Case Management CE19 - Genesys Social Media Routing CE22 - Genesys Digital Callback	CE37 - Genesys Predictive Engagement

Consistent	Defined	Differentiated
CE11 - Genesys Outbound Dialer	No use cases with Defined maturity for this product category.	No use cases with Differentiated maturity for this product category.

Consistent	Defined	Differentiated
No use cases with Consistent maturity for this product category.	OP01 - Genesys Business Communications	No use cases with Differentiated maturity for this product category.

Consistent	Defined	Differentiated
CE07 - Genesys Customer Authentication CE08 - Genesys Voice Payment	CE09 - Genesys IVR Personalization	CE31 - Genesys Chatbots CE41 - Genesys Voicebots

Consistent	Defined	Differentiated
EE01 - Genesys Workforce Scheduling for Voice EE03 - Genesys Shrinkage Management EE07 - Genesys Voice Recording EE10-A - Genesys Employee Schedule Preferences EE10-B - Genesys Employee Schedule Preferences EE10-C - Genesys Employee Schedule Preferences EE10-D - Genesys Employee Schedule Preferences EE22 - Genesys Speech Analytics EE25 - Genesys Text and Speech Analytics for Compliance	EE02 - Genesys Omnichannel Workforce Scheduling EE08 - Genesys Voice and Screen Recording EE09 - Genesys Quality Management EE23 - Genesys Advanced Text and Speech Analytics EE24 - Genesys Text and Speech Analytics for Customer Service	EE11 - Genesys Shift Bidding