Genesys Advanced Text and Speech Analytics (EE23) for PureConnect

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This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.
Important
The Optimizer Use Case for PureConnect is not available. Please reference the Genesys Advanced Text and Speech Analytics (EE23) for Genesys Engage on-premises product and use case as a Workforce Engagement Management option.
Achieve deeper operational insights with speech and text Analytics

What's the challenge?

There's a lot of dialog that resides in your recorded voice calls and digital interactions. How do you make that data actionable and help improve your operational and strategic goals?

What's the solution?

Automate the transcription of your voice and digital interactions, including tools for deeper analysis and trending.

Use Case Overview

Story and Business Context

Use Case Benefits*

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.

*You can sort all use cases according to their stated benefits here: Sort by benefits

Summary



Use Case Definition

Info needed.

Business and Distribution Logic

Business Logic



Distribution Logic



User Interface & Reporting


Agent UI

Info needed.

Reporting

Real-time Reporting

Info needed.

Historical Reporting

Info needed.

Customer-facing Considerations

Interdependencies

All required, alternate, and optional use cases are listed here, as well as any exceptions.

All of the following required: At least one of the following required: Optional Exceptions
None None None None


General Assumptions

Customer Responsibilities



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Document Version

  • Version V 1.0.0 last updated December 14, 2020