Genesys Shift Bidding (EE11) for PureConnect
From Genesys Documentation
This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.
ImportantThe Optimizer Use Case for PureConnect is not available. Please reference the Genesys Shift Bidding (EE11) for Genesys Engage on-premises product and use case as a Workforce Engagement Management option.
Empower employees to influence their schedules
What's the challenge?
As millennials make up more of your workforce, they want more control in their lives and a way to easily influence their schedules. Managers want to reduce the time it takes to manage this process as long as the contact center runs efficiently.
What's the solution?
Supervisors manage specific employees who can choose shifts or schedule they want while managing the operation of the contact center.
- 1 What's the challenge?
- 2 What's the solution?
- 3 Use Case Overview
- 4 Use Case Definition
- 5 User Interface & Reporting
- 6 Customer-facing Considerations
Use Case Overview
Story and Business Context
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Use Case Definition
Business and Distribution Logic
User Interface & Reporting
All required, alternate, and optional use cases are listed here, as well as any exceptions.
|All of the following required:||At least one of the following required:||Optional||Exceptions|
- Version V 1.0.1 last updated November 9, 2021
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