Use Case Benefits
From Genesys Documentation
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Genesys Engage On-Premises Use Cases
About
- Genesys Work and Lead Distribution (BO02)
- Genesys Task Distribution-Workgroup (BO03)
- Genesys Personalized Task Distribution (BO04)
- Genesys Predictive Routing for Customer Service (BO06)
- Genesys KPI Insights (BO07)
- Genesys Dynamic Case Management (BO11)
- Genesys Call Routing (CE01)
- Genesys Personalized Routing (CE02)
- Genesys Callback (CE03)
- Genesys Customer Authentication (CE07)
- Genesys IVR Personalization (CE09)
- Genesys Multimodal IVR (CE10)
- Genesys Outbound Dialer (CE11)
- Genesys SMS & Email Notifications (CE12)
- Genesys Omnichannel Notifications (CE13)
- Genesys Email Routing (CE16)
- Genesys Chat Routing (CE18)
- Genesys Social Media Routing (CE19)
- Genesys Personalized Digital Routing (CE20)
- Genesys Click-to-Call (CE21)
- Genesys Digital Callback (CE22)
- Genesys Co-browse (CE27)
- Genesys Knowledge Management (CE28)
- Genesys SMS Routing (CE29)
- Genesys Chatbots (CE31)
- Genesys Messaging (CE34)
- Genesys Predictive Engagement (CE37)
- Genesys Voicebots (CE41)
- Genesys Workforce Scheduling for Voice (EE01)
- Genesys Omnichannel Workforce Scheduling (EE02)
- Genesys Shrinkage Management (EE03)
- Genesys Schedule-based Routing (EE04)
- Genesys Voice Recording (EE07)
- Genesys Voice and Screen Recording (EE08)
- Genesys Quality Management (EE09)
- Genesys Employee Schedule Preferences (EE10-A)
- Genesys Employee Schedule Preferences (EE10-B)
- Genesys Employee Schedule Preferences (EE10-C)
- Genesys Employee Schedule Preferences (EE10-D)
- Genesys Shift Bidding (EE11)
- Genesys Training and Activity Scheduling (EE12)
- Genesys Skills Assessment (EE13)
- Genesys Performance Management (EE14)
- Genesys Proficiency Development (EE15)
- Genesys Skills Management (EE16)
- Genesys Outsourcer Management (EE17)
- Genesys Compliance Certification (EE19)
- Genesys Employee Onboarding (EE20)
- Genesys IVR Recording (EE21)
- Genesys Speech Analytics (EE22)
- Genesys Advanced Text and Speech Analytics (EE23)
- Genesys Text and Speech Analytics for Customer Service (EE24)
- Genesys Text and Speech Analytics for Compliance (EE25)
- Genesys Back-office Scheduling (EE26)
- Genesys WFM Third-Party Integration (EE27)
- Genesys Task-based Scheduling (EE28)
- Genesys Compliance Recording (EE29)
- Genesys Selective Recording (EE30)
- Genesys Predictive Routing for Sales (SL06)