Learn about
Genesys Use Cases
Shared content
Genesys Multicloud CX
Login / Create Account
Genesys Use Cases
{"label": "Search the docs" , "from": "multicloud" , "product":"UseCases" }
Agent Workspace Agent's Guide
About
Get started
Agent Workspace (v9)
Getting started
Log in to Genesys Multicloud CX
Navigating Agent Workspace
Team Communicator
Internal interactions
Videos: Using Workspace
Video Gallery
Interacting with contacts
Channels and the Channels tab
Calls
Agent Assist
Outbound campaigns
Email
Messaging
Workitems
Schedule a callback
Standard responses
Knowledge tab
Co-browse sessions
Genesys Predictive Engagement
Contacts, history, and workbins
Contacts and interactions
The Contact Directory and contact management
Interaction history views
Related interactions
Workbins
Classic Chat
Chat
Facebook Chat
Twitter Chat
SMS Chat
WhatsApp Chat
Genesys Use Cases
Use Case Benefits
From Genesys Documentation
Jump to:
navigation
,
search
Comments or questions about this documentation?
Contact us
for support!
Download a PDF
PDF this page