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Genesys Use Cases
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Workforce Management Agent Help
About
Getting started
Getting started
Logging in and out
Using common settings and controls
Schedule
Schedule
Viewing your schedule details
Creating trade proposals
Adding exceptions to your schedule
Viewing other schedules
Trading
Trading
Viewing proposals and my trades
Managing single-site trades proposals
Viewing proposal and trade details
Multi-site trading
Managing multi-site trade proposals
Preferences
Preferences
Viewing preference details
Managing your preferences
Using availability patterns
Time off
Time off
Viewing your time-off balances
Viewing time-off bidding periods
How bidding works
Managing your time-off requests
How autogranting works
Bidding
Bidding
Viewing schedules in scenarios
Managing your schedule bid assignments
Bidding on overtime
Configuration
Configuration
Using shared transport
Viewing exception totals
Genesys Use Cases
Use Case Benefits
From Genesys Documentation
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