Interdependencies

This page lists all PureConnect use cases and their mandatory / Optional interdependencies as well as any exceptions which they cannot be implemented with..

Use Case	All of the following required:	At least one of the following required:	Optional	Cannot be implemented with the following:
Genesys Work and Lead Distribution (BO02)
Genesys KPI Insights (BO07)
Genesys Dynamic Case Management (BO11)			Genesys Work and Lead Distribution (BO02) Genesys Call Routing (CE01) Genesys Callback (CE03) Genesys IVR Personalization (CE09) Genesys Outbound Dialer (CE11) Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Digital Callback (CE22) Genesys SMS Routing (CE29)
Genesys Call Routing (CE01)
Genesys Personalized Routing (CE02)	Genesys Call Routing (CE01)
Genesys Callback (CE03)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Customer Authentication (CE07)	Genesys Personalized Routing (CE02)
Genesys Voice Payment (CE08)	Genesys Customer Authentication (CE07)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys IVR Personalization (CE09)	Genesys Personalized Routing (CE02)		Genesys Customer Authentication (CE07)
Genesys Outbound Dialer (CE11)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Email Routing (CE16)
Genesys Chat Routing (CE18)
Genesys Social Media Routing (CE19)
Genesys Digital Callback (CE22)
Genesys SMS Routing (CE29)
Genesys Chatbots (CE31)		Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29)	Genesys Predictive Engagement (CE37)
Genesys Predictive Engagement (CE37)	Genesys Chat Routing (CE18) Genesys Chatbots (CE31)
Genesys Voicebots (CE41)	Genesys Call Routing (CE01)
Genesys Workforce Scheduling for Voice (EE01)
Genesys Omnichannel Workforce Scheduling (EE02)
Genesys Shrinkage Management (EE03)
Genesys Voice Recording (EE07)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Voice and Screen Recording (EE08)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Quality Management (EE09)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Employee Schedule Preferences (EE10-A)
Genesys Employee Schedule Preferences (EE10-B)
Genesys Employee Schedule Preferences (EE10-C)
Genesys Employee Schedule Preferences (EE10-D)
Genesys Shift Bidding (EE11)
Genesys Speech Analytics (EE22)
Genesys Advanced Text and Speech Analytics (EE23)
Genesys Text and Speech Analytics for Customer Service (EE24)
Genesys Text and Speech Analytics for Compliance (EE25)
Genesys Business Communications (OP01)