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Genesys Engage on-premises Use Case Benefits

This page lists all Genesys Engage on-premises business benefits and the corresponding use case documents that help realize those benefits.



Improved Agent Adherence.png

Improved Agent Adherence

EF14.png

Improved Agent Competency

RV06.png

Improved Containment Rate

Book.png

Improved Conversion Rates

Improved-Customer-Experience-star.png

Improved Customer Experience

Improved Employee Occupancy

SA03.png

Improved Employee Productivity

Improved-Employee-Attrition-Rates-people 3.png

Improved Employee Satisfaction

Improved Employee Occupancy (1).png

Improved Employee Utilization

AgentLanding.png

Improved First Contact Resolution

EF16.png

Improved Insights and Visibility

Net Promotor Score.png

Improved Net Promoter Score

Improved-Right-Party-Contacts-chat female.png

Increased Contact Rate

Increased-Response-Rates-agile.png

Increased Response Rates

Increased-Revenue-profit costs up.png

Increased Revenue

Reduced-Administration-Costs-process person.png

Reduced Administration Costs

Reduced-Customer-Churn-Approve.png

Reduced Customer Churn

Reduced-Deployment-Costs-process.png

Reduced Deployment Costs

Improved-Employee-Attrition-Rates-people 3.png

Reduced Employee Attrition

Reduced-Handle-Time-time.png

Reduced Handle Time

Reduced-Interaction-Abandonment-checkmark.png

Reduced Interaction Abandonment

Reduced-Interaction-Transfers-target.png

Reduced Interaction Transfers

Reduced-IT-Operational-Costsdev.png

Reduced IT Operational Costs

Reduced-Overtime-Costs-time management.png

Reduced Overtime Costs

Reduced-Penalties-and-Fees-profit costs down.png

Reduced Penalties and Fines

EF17.png

Reduced Transfers

Reduced-Volume-of-Interactions-graph line decrease.png

Reduced Volume of Interactions


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