Genesys Engage on-premises Use Case Benefits
From Genesys Documentation
This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.
This page lists all Genesys Engage on-premises business benefits and the corresponding use case documents that help realize those benefits.
- Improved Agent Adherence
- Improved Agent Competency
- Improved Containment Rate
- Improved Conversion Rates
- Improved Customer Experience
- Improved Employee Occupancy
- Improved Employee Productivity
- Improved Employee Satisfaction
- Improved Employee Utilization
- Improved First Contact Resolution
- Improved Insights and Visibility
- Improved Net Promoter Score
- Increased Contact Rate
- Increased Response Rates
- Increased Revenue
- Reduced Administration Costs
- Reduced Customer Churn
- Reduced Deployment Costs
- Reduced Employee Attrition
- Reduced Handle Time
- Reduced Interaction Abandonment
- Reduced Interaction Transfers
- Reduced IT Operational Costs
- Reduced Overtime Costs
- Reduced Penalties and Fines
- Reduced Transfers
- Reduced Volume of Interactions
Improved Agent Adherence
Improved Containment Rate
Improved Conversion Rates
Improved Customer Experience
- Genesys Work and Lead Distribution
- Genesys Task Distribution-Workgroup
- Genesys Personalized Task Distribution
- Genesys Predictive Routing for Customer Service
- Genesys Call Routing
- Genesys Personalized Routing
- Genesys Callback
- Genesys Customer Authentication
- Genesys Voice Payment
- Genesys IVR Personalization
- Genesys Multimodal IVR
- Genesys SMS & Email Notifications
- Genesys Email Routing
- Genesys Social Media Routing
- Genesys Personalized Digital Routing
- Genesys Click-to-Call
- Genesys Digital Callback
- Genesys Co-browse
- Genesys Knowledge Management
- Genesys Chatbots
- Genesys Messaging
- Genesys Predictive Engagement
- Genesys Voicebots
- Genesys Quality Management
- Genesys Skills Assessment
- Genesys Performance Management
- Genesys Skills Management
- Genesys Outsourcer Management
- Genesys IVR Recording
- Genesys Speech Analytics
- Genesys Advanced Text and Speech Analytics
- Genesys Task-based Scheduling
- Genesys Compliance Recording
- Genesys Predictive Routing for Sales
Improved Employee Occupancy
Improved Employee Productivity
Improved Employee Satisfaction
- Genesys Dynamic Case Management
- Genesys Quality Management
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Shift Bidding
- Genesys Training and Activity Scheduling
- Genesys Predictive Routing for Sales
Improved Employee Utilization
- Genesys Work and Lead Distribution
- Genesys Task Distribution-Workgroup
- Genesys Personalized Task Distribution
- Genesys Personalized Routing
- Genesys Callback
- Genesys Outbound Dialer
- Genesys SMS & Email Notifications
- Genesys Omnichannel Notifications
- Genesys Email Routing
- Genesys Chat Routing
- Genesys Social Media Routing
- Genesys Digital Callback
- Genesys Knowledge Management
- Genesys SMS Routing
- Genesys Workforce Scheduling for Voice
- Genesys Omnichannel Workforce Scheduling
- Genesys Shrinkage Management
- Genesys Schedule-based Routing
- Genesys Employee Schedule Preferences
- Genesys Skills Assessment
- Genesys Advanced Text and Speech Analytics
- Genesys Back-office Scheduling
- Genesys Task-based Scheduling
Improved First Contact Resolution
- Genesys Personalized Task Distribution
- Genesys Predictive Routing for Customer Service
- Genesys KPI Insights
- Genesys Call Routing
- Genesys Callback
- Genesys IVR Personalization
- Genesys Multimodal IVR
- Genesys Email Routing
- Genesys Chat Routing
- Genesys Social Media Routing
- Genesys Personalized Digital Routing
- Genesys Click-to-Call
- Genesys Digital Callback
- Genesys Co-browse
- Genesys Knowledge Management
- Genesys Chatbots
- Genesys Messaging
- Genesys Voicebots
- Genesys Quality Management
- Genesys Speech Analytics
Improved Insights and Visibility
Improved Net Promoter Score
Increased Contact Rate
Increased Response Rates
Increased Revenue
- Genesys Work and Lead Distribution
- Genesys KPI Insights
- Genesys Call Routing
- Genesys Personalized Routing
- Genesys Voice Payment
- Genesys Omnichannel Notifications
- Genesys Chat Routing
- Genesys Social Media Routing
- Genesys Personalized Digital Routing
- Genesys Click-to-Call
- Genesys Digital Callback
- Genesys Co-browse
- Genesys Messaging
- Genesys Predictive Engagement
- Genesys Quality Management
- Genesys Advanced Text and Speech Analytics
- Genesys Text and Speech Analytics for Customer Service
- Genesys Predictive Routing for Sales
Reduced Administration Costs
- Genesys Work and Lead Distribution
- Genesys Task Distribution-Workgroup
- Genesys Personalized Task Distribution
- Genesys KPI Insights
- Genesys Social Media Routing
- Genesys Messaging
- Genesys Workforce Scheduling for Voice
- Genesys Omnichannel Workforce Scheduling
- Genesys Shrinkage Management
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Employee Schedule Preferences
- Genesys Shift Bidding
- Genesys Training and Activity Scheduling
- Genesys Skills Assessment
- Genesys Performance Management
- Genesys Proficiency Development
- Genesys Skills Management
- Genesys Compliance Certification
- Genesys Advanced Text and Speech Analytics
- Genesys Back-office Scheduling
- Genesys WFM Third-Party Integration
- Genesys Selective Recording
Reduced Customer Churn
Reduced Deployment Costs
Reduced Employee Attrition
- Genesys Work and Lead Distribution
- Genesys Task Distribution-Workgroup
- Genesys Predictive Routing for Customer Service
- Genesys Workforce Scheduling for Voice
- Genesys Omnichannel Workforce Scheduling
- Genesys Shrinkage Management
- Genesys Schedule-based Routing
- Genesys Skills Assessment
- Genesys Proficiency Development
- Genesys Employee Onboarding
Reduced Handle Time
- Genesys Predictive Routing for Customer Service
- Genesys Dynamic Case Management
- Genesys Call Routing
- Genesys Personalized Routing
- Genesys Callback
- Genesys Customer Authentication
- Genesys IVR Personalization
- Genesys Multimodal IVR
- Genesys Email Routing
- Genesys Chat Routing
- Genesys Personalized Digital Routing
- Genesys Click-to-Call
- Genesys Digital Callback
- Genesys Co-browse
- Genesys Knowledge Management
- Genesys SMS Routing
- Genesys Predictive Engagement
- Genesys Schedule-based Routing
- Genesys Quality Management
- Genesys Speech Analytics
Reduced Interaction Abandonment
Reduced Interaction Transfers
Reduced IT Operational Costs
Reduced Overtime Costs
Reduced Penalties and Fines
- Genesys Task Distribution-Workgroup
- Genesys Voice Payment
- Genesys Omnichannel Notifications
- Genesys Voice Recording
- Genesys Voice and Screen Recording
- Genesys Shift Bidding
- Genesys Compliance Certification
- Genesys IVR Recording
- Genesys Text and Speech Analytics for Compliance
- Genesys Compliance Recording
Reduced Transfers
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