Interdependencies

• Genesys Use Cases

Interdependencies

This page lists all Genesys Engage On-Premises use cases and their mandatory / Optional interdependencies as well as any exceptions which they cannot be implemented with..

Use Case	All of the following required:	At least one of the following required:	Optional	Cannot be implemented with the following:
Genesys Work and Lead Distribution (BO02)			Genesys Email Routing (CE16)
Genesys Task Distribution-Workgroup (BO03)	Genesys Work and Lead Distribution (BO02)
Genesys Personalized Task Distribution (BO04)	Genesys Work and Lead Distribution (BO02)		Genesys Task Distribution-Workgroup (BO03)
Genesys Predictive Routing for Customer Service (BO06)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Performance Management (EE14)	Genesys Callback (CE03) Genesys Customer Authentication (CE07) Genesys Voice Payment (CE08) Genesys IVR Personalization (CE09) Genesys Multimodal IVR (CE10) Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12) Genesys Co-browse (CE27) Genesys Knowledge Management (CE28) Genesys Chatbots (CE31) Genesys Voicebots (CE41)
Genesys KPI Insights (BO07)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Email Routing (CE16) Genesys Chat Routing (CE18)
Genesys Dynamic Case Management (BO11)		Genesys Work and Lead Distribution (BO02) Genesys Task Distribution-Workgroup (BO03)	Genesys Call Routing (CE01) Genesys Callback (CE03) Genesys IVR Personalization (CE09) Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12) Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Personalized Digital Routing (CE20) Genesys Digital Callback (CE22) Genesys Co-browse (CE27) Genesys Messaging (CE34)
Genesys Call Routing (CE01)
Genesys Personalized Routing (CE02)			Genesys Customer Authentication (CE07)
Genesys Callback (CE03)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Customer Authentication (CE07)			Genesys Personalized Routing (CE02)
Genesys IVR Personalization (CE09)	Genesys Customer Authentication (CE07)	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Multimodal IVR (CE10)			Genesys Customer Authentication (CE07) Genesys Voice Payment (CE08) Genesys IVR Personalization (CE09)
Genesys Outbound Dialer (CE11)	Genesys Call Routing (CE01)
Genesys SMS & Email Notifications (CE12)
Genesys Omnichannel Notifications (CE13)	Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12)		Genesys Call Routing (CE01) Genesys Email Routing (CE16) Genesys SMS Routing (CE29)
Genesys Email Routing (CE16)			Genesys Work and Lead Distribution (BO02)
Genesys Chat Routing (CE18)
Genesys Social Media Routing (CE19)
Genesys Personalized Digital Routing (CE20)		Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys SMS Routing (CE29)
Genesys Click-to-Call (CE21)
Genesys Digital Callback (CE22)
Genesys Co-browse (CE27)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Chat Routing (CE18) Genesys Click-to-Call (CE21) Genesys Digital Callback (CE22)
Genesys Knowledge Management (CE28)
Genesys SMS Routing (CE29)
Genesys Chatbots (CE31)		Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29) Genesys Messaging (CE34)	Genesys Personalized Digital Routing (CE20) Genesys Knowledge Management (CE28) Genesys Predictive Engagement (CE37)
Genesys Messaging (CE34)			Genesys Social Media Routing (CE19) Genesys Chatbots (CE31)
Genesys Predictive Engagement (CE37)		Genesys Chat Routing (CE18) Genesys Chatbots (CE31)
Genesys Voicebots (CE41)	Genesys Call Routing (CE01)		Genesys Predictive Routing for Customer Service (BO06) Genesys Knowledge Management (CE28)
Genesys Workforce Scheduling for Voice (EE01)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Omnichannel Workforce Scheduling (EE02)		Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29)
Genesys Shrinkage Management (EE03)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Schedule-based Routing (EE04)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Email Routing (CE16) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29) Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02)
Genesys Voice Recording (EE07)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Voice and Screen Recording (EE08)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)
Genesys Quality Management (EE09)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Employee Schedule Preferences (EE10-A)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Employee Schedule Preferences (EE10-B)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Employee Schedule Preferences (EE10-C)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Employee Schedule Preferences (EE10-D)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Shift Bidding (EE11)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Training and Activity Scheduling (EE12)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Skills Assessment (EE13)
Genesys Performance Management (EE14)
Genesys Proficiency Development (EE15)		Genesys Performance Management (EE14) Genesys Skills Management (EE16)
Genesys Skills Management (EE16)	Genesys Skills Assessment (EE13) Genesys Performance Management (EE14)
Genesys Outsourcer Management (EE17)	Genesys Skills Management (EE16)
Genesys Compliance Certification (EE19)	Genesys Skills Assessment (EE13)
Genesys Employee Onboarding (EE20)	Genesys Skills Assessment (EE13)
Genesys IVR Recording (EE21)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Speech Analytics (EE22)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Advanced Text and Speech Analytics (EE23)	Genesys Speech Analytics (EE22)
Genesys Text and Speech Analytics for Customer Service (EE24)	Genesys Speech Analytics (EE22)
Genesys Text and Speech Analytics for Compliance (EE25)	Genesys Speech Analytics (EE22)
Genesys Back-office Scheduling (EE26)	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02)	Genesys Work and Lead Distribution (BO02) Genesys Task Distribution-Workgroup (BO03) Genesys Personalized Task Distribution (BO04)
Genesys WFM Third-Party Integration (EE27)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Task-based Scheduling (EE28)		Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)
Genesys Compliance Recording (EE29)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Selective Recording (EE30)		Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)
Genesys Predictive Routing for Sales (SL06)		Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Performance Management (EE14)	Genesys SMS & Email Notifications (CE12)