From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.

This page lists all Genesys Engage On-Premises use cases and their mandatory / Optional interdependencies as well as any exceptions which they cannot be implemented with..

Use CaseAll of the following required:At least one of the following required:OptionalCannot be implemented with the following:

Genesys Work and Lead Distribution (BO02)

Genesys Task Distribution-Workgroup (BO03)

Genesys Personalized Task Distribution (BO04)

Genesys Predictive Routing for Customer Service (BO06)

Genesys KPI Insights (BO07)

Genesys Dynamic Case Management (BO11)

Genesys Call Routing (CE01)

Genesys Personalized Routing (CE02)

Genesys Callback (CE03)

Genesys Customer Authentication (CE07)

Genesys IVR Personalization (CE09)

Genesys Multimodal IVR (CE10)

Genesys Outbound Dialer (CE11)

Genesys SMS & Email Notifications (CE12)

Genesys Omnichannel Notifications (CE13)

Genesys Email Routing (CE16)

Genesys Chat Routing (CE18)

Genesys Social Media Routing (CE19)

Genesys Personalized Digital Routing (CE20)

Genesys Click-to-Call (CE21)

Genesys Digital Callback (CE22)

Genesys Co-browse (CE27)

Genesys Knowledge Management (CE28)

Genesys SMS Routing (CE29)

Genesys Chatbots (CE31)

Genesys Messaging (CE34)

Genesys Predictive Engagement (CE37)

Genesys Voicebots (CE41)

Genesys Workforce Scheduling for Voice (EE01)

Genesys Omnichannel Workforce Scheduling (EE02)

Genesys Shrinkage Management (EE03)

Genesys Schedule-based Routing (EE04)

Genesys Voice Recording (EE07)

Genesys Voice and Screen Recording (EE08)

Genesys Quality Management (EE09)

Genesys Employee Schedule Preferences (EE10-A)

Genesys Employee Schedule Preferences (EE10-B)

Genesys Employee Schedule Preferences (EE10-C)

Genesys Employee Schedule Preferences (EE10-D)

Genesys Shift Bidding (EE11)

Genesys Training and Activity Scheduling (EE12)

Genesys Skills Assessment (EE13)

Genesys Performance Management (EE14)

Genesys Proficiency Development (EE15)

Genesys Skills Management (EE16)

Genesys Outsourcer Management (EE17)

Genesys Compliance Certification (EE19)

Genesys Employee Onboarding (EE20)

Genesys IVR Recording (EE21)

Genesys Speech Analytics (EE22)

Genesys Advanced Text and Speech Analytics (EE23)

Genesys Text and Speech Analytics for Customer Service (EE24)

Genesys Text and Speech Analytics for Compliance (EE25)

Genesys Back-office Scheduling (EE26)

Genesys WFM Third-Party Integration (EE27)

Genesys Task-based Scheduling (EE28)

Genesys Compliance Recording (EE29)

Genesys Selective Recording (EE30)

Genesys Predictive Routing for Sales (SL06)

Comments or questions about this documentation? Contact us for support!