Configuration

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This topic list the views available in the Configuration module.

Related documentation:

Within the Configuration views (click the links below) you can configure various WFM objects and functionality:

  • Configure WFM to send email notifications when the following types of events occur: Schedule modifications (agent notifications), changes in the status of schedule trade requests (user and agent notifications), and changes in the status of time-off requests (user and agent notifications).
  • Configure the colors that WFM uses in the Schedule views. You can configure default values for these schedule items: work, days off, meals, breaks, activity sets, exceptions, time off, and marked time. You can also configure specific colors, by site, for different types of activity sets, exceptions, time off, and marked time.
  • View, create, update, delete, and manage shared transport.
  • Also, configure: