Genesys Engage Cloud Release Notes

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The following topics are defined for this manual but are not included in the list of topics: Workforce Management Release Notes
This manual is for version Current of Genesys Engage Multicloud Release Notes.

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Engage Cloud Release Notes.

How to use these release notes

These release notes pages cover both Genesys Engage cloud releases as well as Genesys Engage private edition releases.

There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:

About the Cloud release notes

Content coming soon

About the private edition release notes

Content coming soon