Genesys Engage Cloud Release Notes

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The following topics are defined for this manual but are not included in the list of topics: Recording, QM and Interaction Analytics, Screen Recording Service Release Notes
This manual is for version Current of Genesys Engage cloud Release Notes.

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Engage Cloud Release Notes.

Latest release per service

ServiceReleased onReleased forHighlights
Agent Desktop May 27, 2021
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UPDATE: The Reply All button is now correctly displayed when an agent receives an inbound email that has several email addresses.
Agent Setup May 27, 2021
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This release introduces a new folder structure during the Origination DN selection process in Agent Groups, and also contains other important improvements and fixes.
Authentication API March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication Service April 19, 2021
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Callback May 27, 2021
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Resolved issues.
CCE Auth March 31, 2021
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Support for Genesys Engage cloud on Azure
CX Contact May 05, 2021
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CX Contact 9.0.025.05. Corrections to the partitioning functionality.
Designer June 17, 2021
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Invoking Dialogflow ES bots with events.
Digital Channels June 10, 2021
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Structured message support in the Communication and Conversation tabs.
Digital Channels APIs May 13, 2021
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Secure Email API update to improve reporting.
Email May 26, 2021
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Support for language detection.
Genesys CX Insights April 30, 2021
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Support for updated MicroStrategy and Vitara.
Genesys Portal March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Pulse March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Widgets June 04, 2021
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This release includes important improvements and fixes to the WebChat and SideBar Widgets.
Gplus Adapter for Salesforce April 22, 2021
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UPDATE: Gplus Adapter support for the Salesforce Lightning Component with Service Client API for custom integrations between Salesforce and Genesys.
Intelligent Workload Distribution May 12, 2021
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Fixes for Workload Manager.
Intelligent Workload Distribution API March 31, 2021
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Support for Genesys Engage cloud on Azure
Provisioning API March 31, 2021
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Support for Genesys Engage cloud on Azure
Recording, QM and Interaction Analytics May 07, 2021
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Support for Genesys Engage cloud on Azure
Screen Recording Service June 10, 2021
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Compatibility and performance improvements.
Service Client API April 22, 2021
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Support for outbound preview.
Statistics API March 31, 2021
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Support for Genesys Engage cloud on Azure
Workspace API March 31, 2021
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Support for Genesys Engage cloud on Azure