Genesys Engage Cloud Release Notes

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The following topics are defined for this manual but are not included in the list of topics: Recording, QM and Interaction Analytics
This manual is for version Current of Genesys Engage cloud Release Notes.

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Engage Cloud Release Notes.

Latest release per service

ServiceReleased onReleased forHighlights
Agent Desktop April 22, 2021
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Agents can now dial both their personal and group voice mailboxes.
Agent Setup April 22, 2021
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This release introduces a new option for Gplus Salesforce, and also contains important improvements and fixes.
Authentication API March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication Service April 19, 2021
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Callback March 31, 2021
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Support for Genesys Engage cloud on Azure
CCE Auth March 31, 2021
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Support for Genesys Engage cloud on Azure
CX Contact May 05, 2021
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CX Contact 9.0.025.05. Corrections to the partitioning functionality.
Designer April 22, 2021
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Ability to pass initial context to bots from the Bot block.
Digital Channels April 29, 2021
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Compatibility and Performance
Digital Channels APIs April 01, 2021
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Secure Email API rate limiting. Custom headers for third-party messaging webhooks.
Email March 31, 2021
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Support for Genesys Engage cloud Email. Support for Genesys Engage cloud on Azure
Genesys CX Insights April 30, 2021
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Support for updated MicroStrategy and Vitara.
Genesys Portal March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Pulse March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Widgets May 05, 2021
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Support for Genesys Engage cloud on AWS.
Gplus Adapter for Salesforce April 22, 2021
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Gplus Adapter supports Salesforce Shield
Intelligent Workload Distribution April 29, 2021
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Intelligent Workload Distribution API March 31, 2021
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Support for Genesys Engage cloud on Azure
Provisioning API March 31, 2021
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Support for Genesys Engage cloud on Azure
Recording, QM and Interaction Analytics May 04, 2021
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Support for Genesys Engage cloud on Azure
Service Client API April 22, 2021
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Support for outbound preview.
Statistics API March 31, 2021
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Support for Genesys Engage cloud on Azure
Workspace API March 31, 2021
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Support for Genesys Engage cloud on Azure