Genesys Engage Cloud Release Notes

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This manual is for version Current of Genesys Engage cloud Release Notes.

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021, see previous Genesys Engage Cloud Release Notes.

ServiceMost Recent Release DateSupported CloudHighlights
Agent Desktop March 31, 2021
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Support for Genesys Engage cloud on Azure
Agent Setup March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication API March 31, 2021
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Support for Genesys Engage cloud on Azure
Authentication Service March 31, 2021
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Support for Genesys Engage cloud on Azure
Callback March 31, 2021
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Support for Genesys Engage cloud on Azure
CCE Auth March 31, 2021
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Support for Genesys Engage cloud on Azure
CX Contact March 31, 2021
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Support for Genesys Engage cloud on Azure
Designer March 31, 2021
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Support for Genesys Engage cloud on Azure.
Digital Channels April 01, 2021
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Support for Genesys Engage cloud on Azure
Digital Channels APIs April 01, 2021
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Support for Genesys Engage cloud on Azure
Email March 31, 2021
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Support for Genesys Engage cloud Email. Support for Genesys Engage cloud on Azure
Genesys CX Insights April 01, 2021
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Support for Genesys Engage cloud on Azure
Genesys Portal March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Pulse March 31, 2021
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Support for Genesys Engage cloud on Azure
Genesys Widgets April 09, 2021
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Gplus Adapter for Salesforce March 31, 2021
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Support for Genesys Engage cloud on Azure
Intelligent Workload Distribution March 31, 2021
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Support for Genesys Engage cloud Email. Support for Genesys Engage cloud on Azure
Intelligent Workload Distribution API March 31, 2021
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Support for Genesys Engage cloud on Azure
Provisioning API March 31, 2021
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Support for Genesys Engage cloud on Azure
Service Client API March 31, 2021
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Support for Genesys Engage cloud on Azure
Statistics API March 31, 2021
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Support for Genesys Engage cloud on Azure
Workspace API March 31, 2021
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Support for Genesys Engage cloud on Azure