Workforce Management Release Notes
From Genesys Documentation
This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage Multicloud Release Notes.
Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.
|Released on||Released for||Highlights|
|September 23, 2021||Resolved issues only.|
September 23, 2021
- WFM has improved the time it takes to insert time-off items into the schedule and publish Calendar items for multiple days when multi-site activity limits are configured for these time-off types. (WFM-34455 WFM-34376)
- WFM now observes time-off limits when granting time-off bids, and no longer grants bids when the time-off exceeds the limits. (WFM-34384)
For information about prior releases of Workforce Management, click here: Workforce Management Release Notes