Callback Release Notes

From Genesys Documentation
Jump to: navigation, search

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Released onReleased forHighlights
September 09, 2021
PrivateEdition.png
Support for arbitrary UIDs in private edition deployments on OpenShift.
August 12, 2021
PrivateEdition.png
Security improvements.
July 08, 2021
AWS.png
Resolved issue.
June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
May 27, 2021
AWS.png
Resolved issues.
March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure

September 09, 2021 PrivateEdition.png

PrivateEdition.png Private edition: 100.0.000.0069 available September 09, 2021

    For private edition

    • Genesys Engagement Service (GES) now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
      • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
      • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Genesys Engagement Service.
      • GES is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed GES using the genesys-restricted SCC, Genesys recommends that you redeploy GES so that you use arbitrary UIDs. (GES-2649)
        More info: Configure Genesys Engagement Service

      August 12, 2021 PrivateEdition.png

      PrivateEdition.png Private edition: 100.0.000.0021 available August 12, 2021

        Security Fixes

        • This release includes security improvements and Helm chart fixes that correct issues with Prometheus integration and the Statistics API. (CPE-1568)
          More info: Genesys Callback Private Edition Guide

          July 08, 2021 AWS.png

            Resolved Issues

            • An issue has been fixed that sometimes caused an out-of-memory error during GES startup. The issue occurred only in deployments where GES had to recover 600k+ callbacks from the database during startup. (GES-2546)

              June 30, 2021 PrivateEdition.png

              PrivateEdition.png Private edition: 100.0.000.0008 available June 30, 2021

                For private edition

                • Starting with this release, Callback is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (GES-2428)
                  More info: Genesys Callback Private Edition Guide

                  May 27, 2021 AWS.png

                    Resolved Issues

                    • Performance improvements have been made to the periodic refresh of tenant configuration, which occurs every 30 minutes. Previously, the time required to perform the refresh might have interfered with the processing of incoming requests, resulting in a delayed response. (GES-2495)
                    • An issue with historical reporting has been fixed. Previously, there were intermittent race conditions during which GES received multiple requests across multiple nodes, resulting in the states being updated out of order. In this scenario, completed callbacks were sometimes processed a second time, which impacted the accuracy of historical reports. (GES-2487)

                      March 31, 2021 Azure.png

                        What's New

                        • Starting with this release, Callback is available in Genesys Engage cloud on Azure. (GES-2028)



                          Prior Releases

                          For information about prior releases of Callback, click here: Callback