Callback Release Notes

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This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage cloud Release Notes.

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Released onReleased forHighlights
May 27, 2021
AWS.png Azure.png
Resolved issues.
March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

May 27, 2021 AWS.png Azure.png

    Resolved Issues

    • Performance improvements have been made to the periodic refresh of tenant configuration, which occurs every 30 minutes. Previously, the time required to perform the refresh might have interfered with the processing of incoming requests, resulting in a delayed response. (GES-2495)
    • An issue with historical reporting has been fixed. Previously, there were intermittent race conditions during which GES received multiple requests across multiple nodes, resulting in the states being updated out of order. In this scenario, completed callbacks were sometimes processed a second time, which impacted the accuracy of historical reports. (GES-2487)


      March 31, 2021 AWS.png Azure.png

        What's New

        • Starting with this release, Callback is available in Genesys Engage cloud on Azure. (GES-2028)



          Prior Releases

          For information about prior releases of Callback, click here: Callback