Genesys Callback Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Architecture
This manual is for version Current of Callback.

Find links to all the topics in this guide.

Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.


Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall Genesys Engagement Service.


Learn how to monitor GES and the callback services with metrics and logging.

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