Genesys Callback Private Edition Guide

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This manual is for version Current of Callback.

Find links to all the topics in this guide.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.


Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.


Learn how to monitor GES and the callback services with metrics and logging.

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