Genesys Callback Private Edition Guide

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The following topics are defined for this manual but are not included in the list of topics: Architecture
This manual is for version Current of Callback.

Find links to all the topics in this guide.

Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.

Operations

Learn how to monitor GES and the callback services with metrics and logging.

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