Genesys Multicloud CX private edition services

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List of private edition services and their microservices.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Multicloud CX private edition services and their microservices.

ServiceIncluded Services

Billing Data Service

  • Billing Data Service

CX Contact

  • CX Contact API Aggregator
  • CX Contact Campaign Manager
  • CX Contact Compliance Manager
  • CX Contact Dial Manager
  • CX Contact Job Scheduler
  • CX Contact List Builder
  • CX Contact List Manager
  • CX Contact UI

Designer

  • Designer
  • Designer Application Server

Digital Channels

  • Digital Channels

Email

Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment Service

Genesys Customer Experience Insights

  • Genesys CX Insights
  • Reporting and Analytics Aggregates

Genesys Engagement Service

  • Genesys Engagement Service

Genesys Info Mart

  • GIM
  • GIM Config Adapter
  • GIM Stream Processor

Genesys Pulse

  • Pulse Web Service
  • Tenant Data Collection Unit (DCU)
  • Tenant Load Distribution Server (LDS)
  • Tenant Permissions Service

Genesys Voice Platform

  • Voice Platform Configuration Server
  • Voice Platform Media Control Platform
  • Voice Platform Reporting Server
  • Voice Platform Resource Manager
  • Voice Platform Service Discovery

Gplus Adapters for Salesforce

Intelligent Workload Distribution

  • IWD
  • IWD DataMart

Interaction Server

IWD Data Mart

Telemetry Service

  • Telemetry Service

Tenant Service

  • Tenant Service

Universal Contact Service

  • UCSX

Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voice Registrar Service
  • Voice RQ Service
  • Voice SIP Cluster Service
  • Voice SIP Proxy Service
  • Voicemail

Web Services and Applications

  • Agent Setup
  • GWS Configuration Service
  • GWS Data Collector Service
  • GWS Interaction Service
  • GWS OCS Service
  • GWS Provisioning Service
  • GWS Setting Service
  • GWS Statistics Service
  • GWS Voice Service
  • GWS Workspace Service
  • Web Services and Applications

WebRTC Media Service

  • WebRTC CoTurn Service
  • WebRTC Gateway Service

Workspace Web Edition

  • Workspace Web Edition