Genesys Engage services

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List of Genesys Engage services and its containers in private edition

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Engage service group and services in the cloud private edition offering.

ServiceService groupIncluded Services

Web Services and Applications

  • 9.x GWS Chat Service
  • 9.x GWS Configuration Service
  • 9.x GWS Environment Service
  • 9.x GWS Feedback Service
  • 9.x GWS Interaction Service
  • 9.x GWS OCS Service
  • 9.x GWS Provisioning Service
  • 9.x GWS Setting Service
  • 9.x GWS SPL Service
  • 9.x GWS Statistics Service
  • 9.x GWS Voice Service
  • 9.x GWS Workspace Service
  • Agent Setup

WebRTC Media Service

WebRTC

  • WebRTC CoTurn Service
  • WebRTC Gateway Service

Genesys Pulse

Realtime Reporting

  • Object Browser
  • Pulse web backend
  • Quick Update
  • Tenant Collector
  • Tenant Load Distribution Server (LDS)

Genesys Customer Experience Insights

Historical Reporting Front-end

  • GCXI

Billing Data Service

BDS

  • Billing Data Service

Genesys Info Mart

Historical Reporting Back-end

  • GCA
  • Genesys Info Mart
  • GSP

Voice Microservices

Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voicemail

Genesys Voice Platform

Genesys Voice Platform

  • Voice Platform Config Server
  • Voice Platform MCP
  • Voice Platform MRCP Proxy
  • Voice Platform Reporting Server
  • Voice Platform RM
  • Voice Platform Tenant Provisioner

Genesys Engagement Service

Genesys Engagement Service

  • Genesys Engagement Service

Genesys Authentication

Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment service

Designer

Designer

  • Designer
  • Designer Application Service

Telemetry Service

Telemetry

  • Telemetry Service

UCS-X

UCS-X

  • UCSX

Workspace Web

Web Services and Applications

  • Workspace Web Edition (9.x)

Digital Channels

Digital Channels

CX Contact

CX Contact

IWD Data Mart

IWD

Tenant Service

Voice Microservices

  • Tenant Service