Genesys Multicloud CX private edition services

List of private edition services and their microservices.

Beta Program

Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Multicloud CX private edition services and their microservices.

Service	Included Services
Billing Data Service	Billing Data Service
CX Contact	CX Contact API Aggregator CX Contact Campaign Manager CX Contact Compliance Manager CX Contact Dial Manager CX Contact Job Scheduler CX Contact List Builder CX Contact List Manager CX Contact UI
Designer	Designer Designer Application Server
Digital Channels	Digital Channels
Email
Genesys Authentication	Authentication Service Authentication UI Environment Service
Genesys Customer Experience Insights	Genesys CX Insights Reporting and Analytics Aggregates
Genesys Engagement Service	Genesys Engagement Service
Genesys Info Mart	GIM GIM Config Adapter GIM Stream Processor
Genesys Pulse	Pulse Web Service Tenant Data Collection Unit (DCU) Tenant Load Distribution Server (LDS) Tenant Permissions Service
Genesys Voice Platform	Voice Platform Configuration Server Voice Platform Media Control Platform Voice Platform Reporting Server Voice Platform Resource Manager Voice Platform Service Discovery
Genesys Web Services and Applications	Agent Setup GWS Configuration Service GWS Data Collector Service GWS Ingress GWS Interaction Service GWS OCS Service GWS Provisioning Service GWS Services GWS Setting Service GWS Statistics Service GWS Voice Service GWS Workspace Service Web Services and Applications
Intelligent Workload Distribution	IWD IWD DataMart
Interaction Server
IWD Data Mart
Telemetry Service	Telemetry Service
Tenant Service	Tenant Service
Universal Contact Service	UCSX
Voice Microservices	Agent State Service Call State Service Config Service Dial Plan Service FrontEnd Service ORS Voice Registrar Service Voice RQ Service Voice SIP Cluster Service Voice SIP Proxy Service Voicemail
WebRTC Media Service	WebRTC CoTurn Service WebRTC Gateway Service
Workspace Web Edition	Workspace Web Edition