Genesys Multicloud CX private edition services

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List of private edition services and their microservices.

Related documentation:

The following table presents the list of Genesys Multicloud CX private edition services and their microservices.

Services Included services Service documentation

Billing Data Service

Single microservice only

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CX Contact

  • CX Contact API Aggregator
  • CX Contact Campaign Manager
  • CX Contact Compliance Manager
  • CX Contact Dial Manager
  • CX Contact Job Scheduler
  • CX Contact List Builder
  • CX Contact List Manager
  • CX Contact UI

Designer

  • Designer
  • Designer Application Server
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Digital Channels

Single microservice only

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Email

Single microservice only

ReleaseNotes.png

Release Notes

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Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment Service
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Genesys Customer Experience Insights

  • Genesys CX Insights
  • Reporting and Analytics Aggregates

Genesys Engagement Service

Single microservice only

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Genesys Info Mart

  • GIM
  • GIM Config Adapter
  • GIM Stream Processor
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Genesys Pulse

  • Pulse Web Service
  • Tenant Data Collection Unit (DCU)
  • Tenant Load Distribution Server (LDS)
  • Tenant Permissions Service
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Genesys Voice Platform

  • Voice Platform Configuration Server
  • Voice Platform Media Control Platform
  • Voice Platform Reporting Server
  • Voice Platform Resource Manager
  • Voice Platform Service Discovery
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Genesys Web Services and Applications

  • Agent Setup
  • GWS Chat Service
  • GWS Configuration Service
  • GWS Data Collector Service
  • GWS Ingress
  • GWS Interaction Service
  • GWS OCS Service
  • GWS Provisioning Service
  • GWS Services
  • GWS Setting Service
  • GWS Statistics Service
  • GWS UCS Service
  • GWS Voice Service
  • GWS Workspace Service
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Gplus Adapter for Salesforce

Single microservice only

Intelligent Workload Distribution

Single microservice only

Interaction Server

Single microservice only

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IWD Data Mart

Single microservice only

Telemetry Service

Single microservice only

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Universal Contact Service

Single microservice only

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Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voice Registrar Service
  • Voice RQ Service
  • Voice SIP Cluster Service
  • Voice SIP Proxy Service
  • Voicemail
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WebRTC Media Service

  • WebRTC CoTurn Service
  • WebRTC Gateway Service
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Workspace Web Edition

Single microservice only

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