Genesys Multicloud CX private edition services

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List of private edition services and their microservices.

Related documentation:

The following table presents the list of Genesys Multicloud CX private edition services and their microservices. These services do not require any technical licenses or activation files for deployment or operation in any environment. For more licensing information, see Licensing requirements.

Services Included services Service documentation

Billing Data Service

Single microservice only

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Helm charts and containers

CX Contact

  • CX Contact API Aggregator
  • CX Contact Campaign Manager
  • CX Contact Compliance Manager
  • CX Contact Dial Manager
  • CX Contact Job Scheduler
  • CX Contact List Builder
  • CX Contact List Manager
  • CX Contact UI

Designer

  • Designer
  • Designer Application Server
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Helm charts and containers

Digital Channels

  • AI Connector
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Helm charts and containers

Email

Single microservice only

ReleaseNotes.png

Release Notes

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Helm charts and containers

Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment Service
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Helm charts and containers

Genesys Customer Experience Insights

  • Genesys CX Insights
  • Reporting and Analytics Aggregates

Genesys Engagement Service

Single microservice only

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Helm charts and containers

Genesys Info Mart

  • GIM
  • GIM Config Adapter
  • GIM Stream Processor
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Helm charts and containers

Genesys Pulse

  • Pulse Web Service
  • Tenant Data Collection Unit (DCU)
  • Tenant Load Distribution Server (LDS)
  • Tenant Permissions Service
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Helm charts and containers

Genesys Voice Platform

  • Voice Platform Configuration Server
  • Voice Platform Media Control Platform
  • Voice Platform Reporting Server
  • Voice Platform Resource Manager
  • Voice Platform Service Discovery
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Helm charts and containers

Genesys Web Services and Applications

  • Agent Setup
  • GWS Chat Service
  • GWS Configuration Service
  • GWS Data Collector Service
  • GWS Ingress
  • GWS Interaction Service
  • GWS OCS Service
  • GWS Provisioning Service
  • GWS Services
  • GWS Setting Service
  • GWS Statistics Service
  • GWS UCS Service
  • GWS Voice Service
  • GWS Workspace Service
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Helm charts and containers

Gplus Adapter for Salesforce

Single microservice only

Intelligent Workload Distribution

Single microservice only

Interaction Server

Single microservice only

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Helm charts and containers

IWD Data Mart

Single microservice only

Telemetry Service

Single microservice only

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Helm charts and containers

Universal Contact Service

Single microservice only

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Helm charts and containers

Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voice Registrar Service
  • Voice RQ Service
  • Voice SIP Cluster Service
  • Voice SIP Proxy Service
  • Voicemail
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Helm charts and containers

WebRTC Media Service

  • WebRTC CoTurn Service
  • WebRTC Gateway Service
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Helm charts and containers

Workspace Web Edition

Single microservice only

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Helm charts and containers


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