Genesys Engage services

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List of Genesys Engage services and its containers in private edition

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Engage service group and services in the cloud private edition offering.

ServiceService groupIncluded Services

Web Services and Applications

  • 9.x GWS Chat Service
  • 9.x GWS Configuration Service
  • 9.x GWS Environment Service
  • 9.x GWS Feedback Service
  • 9.x GWS Interaction Service
  • 9.x GWS OCS Service
  • 9.x GWS Provisioning Service
  • 9.x GWS Setting Service
  • 9.x GWS SPL Service
  • 9.x GWS Statistics Service
  • 9.x GWS Voice Service
  • 9.x GWS Workspace Service
  • Agent Setup

WebRTC Media Service


  • WebRTC CoTurn Service
  • WebRTC Gateway Service

Genesys Pulse

Realtime Reporting

  • Pulse Web Service
  • Tenant Data Collection Unit (DCU)
  • Tenant Load Distribution Server (LDS)
  • Tenant Permissions Service

Genesys Customer Experience Insights

Historical Reporting Front-end

  • GCXI

Billing Data Service


  • Billing Data Service

Genesys Info Mart

Historical Reporting Back-end

  • GCA
  • Genesys Info Mart
  • GSP

Voice Microservices

Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voicemail

Genesys Voice Platform

Genesys Voice Platform

  • Voice Platform Configuration Server
  • Voice Platform Media Control Platform
  • Voice Platform Reporting Server
  • Voice Platform Resource Manager
  • Voice Platform Service Discovery

Genesys Engagement Service

Genesys Engagement Service

  • Genesys Engagement Service

Genesys Authentication

Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment service



  • Designer
  • Designer Application Server

Telemetry Service


  • Telemetry Service



  • UCSX

Workspace Web Edition

Web Services and Applications

  • Workspace Web Edition (9.x)

Tenant Service

Voice Microservices

  • Tenant Service