Genesys Engage services

List of Genesys Engage services and its containers in private edition

Early Adopter Program

Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Engage service group and services in the cloud private edition offering.

Service	Service group	Included Services
Web Services and Applications		9.x GWS Chat Service 9.x GWS Configuration Service 9.x GWS Environment Service 9.x GWS Feedback Service 9.x GWS Interaction Service 9.x GWS OCS Service 9.x GWS Provisioning Service 9.x GWS Setting Service 9.x GWS SPL Service 9.x GWS Statistics Service 9.x GWS Voice Service 9.x GWS Workspace Service Agent Setup
WebRTC Media Service	WebRTC	WebRTC CoTurn Service WebRTC Gateway Service
Genesys Pulse	Realtime Reporting	Object Browser Pulse web backend Quick Update Tenant Collector Tenant Load Distribution Server (LDS)
Genesys Customer Experience Insights	Historical Reporting Front-end	GCXI
Billing Data Service	BDS	Billing Data Service
Genesys Info Mart	Historical Reporting Back-end	GCA Genesys Info Mart GSP
Voice Microservices	Voice Microservices	Agent State Service Call State Service Config Service Dial Plan Service FrontEnd Service ORS Voicemail
Genesys Voice Platform	Genesys Voice Platform	Voice Platform Config Server Voice Platform MCP Voice Platform MRCP Proxy Voice Platform Reporting Server Voice Platform RM Voice Platform Tenant Provisioner
Genesys Engagement Service	Genesys Engagement Service	Genesys Engagement Service
Genesys Authentication	Genesys Authentication	Authentication Service Authentication UI Environment service
Designer	Designer	Designer Designer Application Service
Telemetry Service	Telemetry	Telemetry Service
UCS-X	UCS-X	UCSX
Workspace Web	Web Services and Applications	Workspace Web Edition (9.x)
Digital Channels	Digital Channels
CX Contact	CX Contact
IWD Data Mart	IWD
Tenant Service	Voice Microservices	Tenant Service