Genesys Multicloud CX services

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List of Genesys Multicloud CX services and its containers in private edition

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

The following table presents the list of Genesys Multicloud CX service group and services in the cloud private edition offering.

ServiceIncluded Services

Billing Data Service

  • Billing Data Service

CX Contact

  • CX Contact API Aggregator
  • CX Contact Campaign Manager
  • CX Contact Compliance Manager
  • CX Contact Dial Manager
  • CX Contact Job Scheduler
  • CX Contact List Builder
  • CX Contact List Manager
  • CX Contact UI


  • Designer
  • Designer Application Server

Digital Channels

  • Digital Channels


Genesys Authentication

  • Authentication Service
  • Authentication UI
  • Environment Service

Genesys Customer Experience Insights

  • Genesys CX Insights
  • Reporting and Analytics Aggregates

Genesys Engagement Service

  • Genesys Engagement Service

Genesys Info Mart

  • GIM
  • GIM Config Adapter
  • GIM Stream Processor

Genesys Pulse

  • Pulse Web Service
  • Tenant Data Collection Unit (DCU)
  • Tenant Load Distribution Server (LDS)
  • Tenant Permissions Service

Genesys Voice Platform

  • Voice Platform Configuration Server
  • Voice Platform Media Control Platform
  • Voice Platform Reporting Server
  • Voice Platform Resource Manager
  • Voice Platform Service Discovery

Gplus Adapters for Salesforce

Intelligent Workload Distribution

  • IWD
  • IWD DataMart

Interaction Server

IWD Data Mart

Telemetry Service

  • Telemetry Service

Tenant Service

  • Tenant Service

Universal Contact Service

  • UCSX

Voice Microservices

  • Agent State Service
  • Call State Service
  • Config Service
  • Dial Plan Service
  • FrontEnd Service
  • ORS
  • Voice Registrar Service
  • Voice RQ Service
  • Voice SIP Cluster Service
  • Voice SIP Proxy Service
  • Voicemail

Web Services and Applications

  • Agent Setup
  • Chat Service
  • Configuration Service
  • Data Collector Service
  • Interaction Service
  • OCS Service
  • Provisioning Service
  • Setting Service
  • Statistics Service
  • Voice Service
  • Web Services and Applications
  • Workspace Service

WebRTC Media Service

  • WebRTC CoTurn Service
  • WebRTC Gateway Service

Workspace Web Edition

  • Workspace Web Edition