Creating namespaces

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Recommendations in creating namespaces for Genesys Engage services deployment.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Namespaces for Genesys Engage services

A namespace provides a virtual cluster for applying access control policies and setting the scope of named resources such as internal DNS names, pods, services, deployments, and constraints for resource quotas.

For deploying Genesys Engage services, Genesys requires you to create a namespace per service group and deploy the associated services within that namespace.

Create the namespaces using the naming conventions given in the following table and defined in the Helm charts of the respective services. Note that most of the service groups contain several microservices.

The naming conventions meet Kubernetes requirements that the names of namespaces within a cluster must be unique. Note that, as described under Kubernetes clusters, you must use separate Kubernetes clusters if you want to deploy private edition instances in separate environments for testing, staging, production, and so on.

Important
Make sure that you follow the naming conventions of the namespaces as given in the following table.

For more information, refer to the service guides of the individual services you are deploying.

Service Group Name
Designer designer
Genesys Web Services (GWS/GAPI) gws
Genesys Engagement Service (Callback and Mobile) ges
Historical Reporting Back-end (GIM) gim,gca,gsp
Historical Reporting Front-end (GCXI) gcxi
Realtime Reporting pulse
Digital/Nexus nexus
Digital-Legacy (Ixn Server) ixn
UCS-X ucsx
IWD iwd - plus 2 additional namespaces - iwddm, iwdem
CX-Contact cxc
GVP gvp
WebRTC webrtc
Voice Microservices voice
Voice Tenants voice
Voice Legacy (Config, Stat Server, URS, OCS) voice
WFM 3rd party Connector gluswfm
Telemetry tlm
BDS (Billing) bds
Genesys Authentication services gauth

Namespace for third-party services

You can create a different namespace for installing the backend infrastructure services like Redis, PostgreSQL, etc. as long as the Genesys Engage service deployments have the required network access and the services have resolvable DNS names. The best way to manage your backend infrastructure services and Genesys Engage services is to decouple and deploy them in different clusters.