Communication ports and protocols

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Provides information on the ports required for different services. Also provides the communication protocols supported between Genesys Multicloud CX services and between Genesys Multicloud CX services and other external systems in the cloud private edition infrastructure.

Ports and protocols

Genesys Multicloud CX services require you to open specific ports in your cloud private edition environment. If your corporate network policy prevents access from external systems (or other clusters) to clusters that run Genesys Multicloud CX services, alter your network policy to allow appropriate access.

The following table presents the consolidated view of ports that different Genesys Multicloud CX services and third-party dependencies use. For more information about its configuration, see the related service-level guides.


View CSV: Download

Service Protocol Port
Billing Data Service HTTP 80
9091
HTTPS 443
TCP 1433
5432
8888
CX Contact HTTP 3004-3008
443
HTTP/HTTPS
RTP/RTCP
TCP 20, 21, 22
2049
5050
5432
6379
8888
Designer HTTP 443
6380
80
8080
8888
9205
HTTP/HTTPS 80
HTTPS 443
8095
Digital Channels HTTP 80
HTTP/CometD
HTTP/WS
HTTPS 443
HTTPS/WSS
Genesys Authentication HTTP/HTTPS 80/443
HTTPS 443
TCP 5432
6379 (non SSL) or 6380 (SSL)
8888
9200
Genesys Customer Experience Insights HTTP 80
8080
9101
HTTPS 443
TCP 34952
5432
Logical connection only
Genesys Engagement Service HTTP 3050
5580
8091
8092
8095
9098
HTTPS 443
Postgres 5432
Redis 6379
Genesys Info Mart HTTP 443
8249
9249
HTTPS 443
Kafka 9092
SSL 5432
TCP
Genesys Pulse HTTP 80
8080
8090
9091
HTTPS 443
TCP 2060
5432
6380
7120
7122
8000
8888
Genesys Voice Platform HTTP 11200
443
80
8080
8200
8300
9090
9116
HTTP/HTTPS 11200
80
RTP/RTCP 20000-45000
20000-45000/14000-15999
SIP/TCP 5060
5070
5090
TCP 1433
1705
5432
61616
61616 / 8080
8500/8501
8888
9801
Genesys Web Services and Applications HTTP 80
8500
HTTPS 443
TCP 5432
6379
9200
Interaction Server HTTP 13131
13133
13139
8888
TCP 2060
7120
7122
8500
8888
Telemetry Service HTTP 80
8107
9107
HTTPS 443
Tenant Service HTTP 15000
5580
TCP 2060
5050
5432
6379
7120
8000
8888
9092/9093
Universal Contact Service HTTP 443
80
8080
TCP 10052
443
5432
6432
80
8080
9200
Workspace Web Edition HTTP 8080
HTTPS 443

View CSV: Download

Protocol Port Service
HTTP 11200 Genesys Voice Platform
13131 Interaction Server
13133
13139
15000 Tenant Service
3004-3008 CX Contact
3050 Genesys Engagement Service
443 CX Contact
Designer
Genesys Info Mart
Genesys Voice Platform
Universal Contact Service
5580 Genesys Engagement Service
Tenant Service
6380 Designer
80 Billing Data Service
Designer
Digital Channels
Genesys Customer Experience Insights
Genesys Pulse
Genesys Voice Platform
Genesys Web Services and Applications
Telemetry Service
Universal Contact Service
8080 Designer
Genesys Customer Experience Insights
Genesys Pulse
Genesys Voice Platform
Universal Contact Service
Workspace Web Edition
8090 Genesys Pulse
8091 Genesys Engagement Service
8092
8095
8107 Telemetry Service
8200 Genesys Voice Platform
8249 Genesys Info Mart
8300 Genesys Voice Platform
8500 Genesys Web Services and Applications
8888 Designer
Interaction Server
9090 Genesys Voice Platform
9091 Billing Data Service
Genesys Pulse
9098 Genesys Engagement Service
9101 Genesys Customer Experience Insights
9107 Telemetry Service
9116 Genesys Voice Platform
9205 Designer
9249 Genesys Info Mart
HTTP/CometD 80 Digital Channels
HTTP/HTTPS 11200 Genesys Voice Platform
443 CX Contact
80 Designer
Genesys Voice Platform
80/443 Genesys Authentication
HTTP/WS 80 Digital Channels
HTTPS 443 Billing Data Service
Designer
Digital Channels
Genesys Authentication
Genesys Customer Experience Insights
Genesys Engagement Service
Genesys Info Mart
Genesys Pulse
Genesys Web Services and Applications
Telemetry Service
Workspace Web Edition
8095 Designer
HTTPS/WSS 443 Digital Channels
Kafka 9092 Genesys Info Mart
Postgres 5432 Genesys Engagement Service
Redis 6379
RTP/RTCP 20000-45000 Genesys Voice Platform
20000-45000/14000-15999
443 CX Contact
SIP/TCP 5060 Genesys Voice Platform
5070
5090
SSL 5432 Genesys Info Mart
TCP 10052 Universal Contact Service
1433 Billing Data Service
Genesys Voice Platform
1705
20, 21, 22 CX Contact
2049
2060 Genesys Pulse
Interaction Server
Tenant Service
34952 Genesys Customer Experience Insights
443 Universal Contact Service
5050 CX Contact
Tenant Service
5432 Billing Data Service
CX Contact
Genesys Authentication
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Pulse
Genesys Voice Platform
Genesys Web Services and Applications
Tenant Service
Universal Contact Service
61616 Genesys Voice Platform
61616 / 8080
6379 CX Contact
Genesys Web Services and Applications
Tenant Service
6379 (non SSL) or 6380 (SSL) Genesys Authentication
6380 Genesys Pulse
6432 Universal Contact Service
7120 Genesys Pulse
Interaction Server
Tenant Service
7122 Genesys Pulse
Interaction Server
80 Universal Contact Service
8000 Genesys Pulse
Tenant Service
8080 Universal Contact Service
8500 Interaction Server
8500/8501 Genesys Voice Platform
8888 Billing Data Service
CX Contact
Genesys Authentication
Genesys Pulse
Genesys Voice Platform
Interaction Server
Tenant Service
9092/9093
9200 Genesys Authentication
Genesys Web Services and Applications
Universal Contact Service
9801 Genesys Voice Platform
Logical connection only Genesys Customer Experience Insights

View CSV: Download

Port Protocol Service
10052 TCP Universal Contact Service
11200 HTTP Genesys Voice Platform
HTTP/HTTPS
13131 HTTP Interaction Server
13133
13139
1433 TCP Billing Data Service
Genesys Voice Platform
15000 HTTP Tenant Service
1705 TCP Genesys Voice Platform
20, 21, 22 CX Contact
20000-45000 RTP/RTCP Genesys Voice Platform
20000-45000/14000-15999
2049 TCP CX Contact
2060 Genesys Pulse
Interaction Server
Tenant Service
3004-3008 HTTP CX Contact
3050 Genesys Engagement Service
34952 TCP Genesys Customer Experience Insights
443 HTTP CX Contact
Designer
Genesys Info Mart
Genesys Voice Platform
Universal Contact Service
HTTP/HTTPS CX Contact
HTTPS Billing Data Service
Designer
Digital Channels
Genesys Authentication
Genesys Customer Experience Insights
Genesys Engagement Service
Genesys Info Mart
Genesys Pulse
Genesys Web Services and Applications
Telemetry Service
Workspace Web Edition
HTTPS/WSS Digital Channels
RTP/RTCP CX Contact
TCP Universal Contact Service
5050 CX Contact
Tenant Service
5060 SIP/TCP Genesys Voice Platform
5070
5090
5432 Postgres Genesys Engagement Service
SSL Genesys Info Mart
TCP Billing Data Service
CX Contact
Genesys Authentication
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Pulse
Genesys Voice Platform
Genesys Web Services and Applications
Tenant Service
Universal Contact Service
5580 HTTP Genesys Engagement Service
Tenant Service
61616 TCP Genesys Voice Platform
61616 / 8080
6379 Redis Genesys Engagement Service
TCP CX Contact
Genesys Web Services and Applications
Tenant Service
6379 (non SSL) or 6380 (SSL) Genesys Authentication
6380 HTTP Designer
TCP Genesys Pulse
6432 Universal Contact Service
7120 Genesys Pulse
Interaction Server
Tenant Service
7122 Genesys Pulse
Interaction Server
80 HTTP Billing Data Service
Designer
Digital Channels
Genesys Customer Experience Insights
Genesys Pulse
Genesys Voice Platform
Genesys Web Services and Applications
Telemetry Service
Universal Contact Service
HTTP/CometD Digital Channels
HTTP/HTTPS Designer
Genesys Voice Platform
HTTP/WS Digital Channels
TCP Universal Contact Service
80/443 HTTP/HTTPS Genesys Authentication
8000 TCP Genesys Pulse
Tenant Service
8080 HTTP Designer
Genesys Customer Experience Insights
Genesys Pulse
Genesys Voice Platform
Universal Contact Service
Workspace Web Edition
TCP Universal Contact Service
8090 HTTP Genesys Pulse
8091 Genesys Engagement Service
8092
8095
HTTPS Designer
8107 HTTP Telemetry Service
8200 Genesys Voice Platform
8249 Genesys Info Mart
8300 Genesys Voice Platform
8500 Genesys Web Services and Applications
TCP Interaction Server
8500/8501 Genesys Voice Platform
8888 HTTP Designer
Interaction Server
TCP Billing Data Service
CX Contact
Genesys Authentication
Genesys Pulse
Genesys Voice Platform
Interaction Server
Tenant Service
9090 HTTP Genesys Voice Platform
9091 Billing Data Service
Genesys Pulse
9092 Kafka Genesys Info Mart
9092/9093 TCP Tenant Service
9098 HTTP Genesys Engagement Service
9101 Genesys Customer Experience Insights
9107 Telemetry Service
9116 Genesys Voice Platform
9200 TCP Genesys Authentication
Genesys Web Services and Applications
Universal Contact Service
9205 HTTP Designer
9249 Genesys Info Mart
9801 TCP Genesys Voice Platform
Logical connection only Genesys Customer Experience Insights

Service level connection tables

Service Link
Billing Data Service
CX Contact
Designer
Digital Channels
Event Stream
Genesys Authentication
Genesys Customer Experience Insights
Genesys Engagement Service
Genesys Info Mart
Genesys Pulse
Genesys Voice Platform
Genesys Voice Platform
Genesys Voice Platform
Genesys Voice Platform
Genesys Voice Platform
Genesys Voice Platform
Genesys Web Services and Applications
Interaction Server
Telemetry Service
Tenant Service
Universal Contact Service
Voice Microservices
Workspace Web Edition
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