Genesys Multicloud CX Private Edition Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

ServiceReleaseReleased OnHelmContainers

Authentication Service

100.0.014.4304

June 03, 2024

  • gauth-100.0.014+0228.tgz
  • gws-core-auth:100.0.014.4304
  • gws-core-environment:100.0.014.2192
  • gws-ui-auth:100.0.014.1589

Digital Channels

100.0.163.9665

May 24, 2024

N/A

N/A

Genesys Web Services and Applications

9.0.003.29

May 31, 2024

N/A

N/A

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.

ServiceReleaseReleased OnHelmContainers

Agent Setup

9.0.001.00

August 25, 2022

See parent*

See parent*

Agent Workspace

100.0.011.0252

May 09, 2024

  • wwe-nginx-100.0.2.tgz
  • ui:100.0.011.0252

AI Connector

100.0.149.9341

August 17, 2023

  • athena-100.0.1499341.tgz
  • athena:100.0.149.9341

Authentication API

9.0.000.70

June 30, 2021

See parent*

See parent*

Authentication Service

100.0.014.4304

June 03, 2024

  • gauth-100.0.014+0228.tgz
  • gws-core-auth:100.0.014.4304
  • gws-core-environment:100.0.014.2192
  • gws-ui-auth:100.0.014.1589

Billing Data Service (BDS)

100.0.004.0009

No results

  • bds-config-100.0.004+0009-pe.tgz
  • bds-cronjob-100.0.004+0009.tgz
  • bds-grafana-dashboard-100.0.004+0009.tgz
  • scripts:100.0.004.0009

Callback

100.0.002.2105

March 17, 2022

  • ges-100.0.002+0010.tgz
  • ges:100.0.002.2105

CX Contact

100.0.031.0006

October 17, 2022

  • cxcontact-031.0006.411.tgz
  • cc-virtual-alb:1.12.0-21
  • cxc-amark-app:100.0.031.0006.9691
  • cxc-amark-ui:100.0.031.0006.9236
  • cxc-campaign-manager:100.0.031.0006.4330
  • cxc-compliance:100.0.031.0006.4332
  • cxc-dial-manager:100.0.031.0006.1394
  • cxc-job-scheduler:100.0.031.0006.3173
  • cxc-list-builder:100.0.031.0006.5260
  • cxc-list-manager:100.0.031.0006.4341
  • deploy_cx_contact:100.0.031.0006.478

Designer

100.0.210.0009

October 17, 2023

N/A

  • designer:100.0.210.0009

Designer Application Server (DAS)

100.0.006.0003

July 12, 2023

N/A

  • das:100.0.006.0003

Digital Channels

100.0.163.9665

May 24, 2024

N/A

N/A

Email

100.0.087.0488

July 05, 2022

  • iwdem-100.0.0870488.tgz
  • iwd-email:100.0.087.0488

Event Stream

100.0.003.0335

September 21, 2022

  • streams-100.0.002+0007.tgz
  • streams:100.0.003.0335

Genesys CX Insights

100.0.034.0001

November 22, 2023

N/A

N/A

Genesys Info Mart

100.0.116.4200

September 01, 2022

  • gim-100.0.116+4200.tgz
  • gim-monitoring-100.0.116+4200.tgz
  • gim:100.0.116.4200

Genesys Pulse

100.0.000.0025

March 15, 2023

  • cdn-uploader-100.0.000+0025.tgz
  • dcu-100.0.000+0025.tgz
  • init-100.0.000+0025.tgz
  • init-tenant-100.0.000+0025.tgz
  • lds-100.0.000+0025.tgz
  • monitor-100.0.000+0025.tgz
  • permissions-100.0.000+0025.tgz
  • pulse-100.0.000+0025.tgz
  • pulse-manage-agents-100.0.000+0025.tgz
  • collector:100.0.000.0025
  • configurator:100.0.000.0025
  • cs_proxy:100.0.000.0025
  • init:100.0.000.0025
  • lds:100.0.000.0025
  • manage-agents:100.0.000.0025
  • monitor_dcu_push_agent:100.0.000.0025
  • monitor_lds_push_agent:100.0.000.0025
  • pulse:100.0.000.0025
  • pulse_ui:100.0.000.0025
  • ss:100.0.000.0025
  • userpermissions:100.0.000.0025

Genesys Web Services and Applications

9.0.003.29

May 31, 2024

N/A

N/A

GIM Config Adapter

100.0.100.3200

September 01, 2022

  • gca-100.0.100+3200.tgz
  • gca:100.0.100.3200

GIM Stream Processor

100.0.100.3700

September 01, 2022

  • gsp-100.0.100+3700.tgz
  • gsp:100.0.100.3700

Gplus Adapter for Salesforce

100.0.008.0096

September 15, 2023

N/A

N/A

GVP Configuration Server

100.0.100.0073

October 06, 2022

  • gvp-configserver-100.0.1000073.tgz
  • gvp_confserv:100.0.100.0073 (updated)
  • gvp_configserver_configserverinit:100.0.100.0073 (updated)
  • gvp_configserver_servicehandler:100.0.100.0073 (updated)

GVP Media Control Platform

100.0.100.0097

July 06, 2023

  • gvp-mcp-100.0.1000097.tgz
  • gvp_mcp:100.0.100.0097
  • gvp_mcp_confighandler:100.0.100.0097
  • gvp_mcp_servicehandler:100.0.100.0097

GVP Reporting Server

100.0.100.0227

October 06, 2022

  • gvp-rs-100.0.1000227.tgz
  • gvp_rs_init:100.0.100.0227 (updated)
  • gvp_rs:100.0.100.0227(updated)
  • gvp_snmp:100.0.100.0041 (updated)

GVP Resource Manager

100.0.100.0238

July 06, 2023

  • gvp-rm-100.0.1000238.tgz
  • gvp_rm:100.0.100.0238
  • gvp_rm_cfghandler:100.0.100.0238

GVP Service Discovery

100.0.100.0065

October 06, 2022

  • gvp-sd-100.0.100.0065.tgz
  • gvp_sd:100.0.100.0065 (updated)

Intelligent Workload Distribution

100.0.087.2006

July 05, 2022

  • iwd-100.0.0872006.tgz
  • iwd:100.0.087.2006

Interaction Server

100.0.007.0407

September 20, 2022

  • ixn-100.0.008+02.tgz
  • ixn-dashboards-100.0.008+00.tgz
  • interaction_server:100.0.007.0407
  • ixn_vq_node:100.0.008.0501
  • ixn_node:100.0.008.0700


IWD Data Mart

100.0.012.2187

September 16, 2022

  • iwddm-cronjob-100.0.006+0009.tgz
  • iwd_dm_cloud:100.0.012.2187

Provisioning API

9.0.000.93

June 30, 2021

See parent*

See parent*

Reporting and Analytics Aggregates (RAA)

100.0.011.0100

April 07, 2022

  • gcxi-raa-100.0.016+1007.tgz
  • raa:100.0.011.0100

Service Client API

100.0.008.0096

September 15, 2023

See parent*

See parent*

Statistics API

9.0.000.61

June 30, 2021

See parent*

See parent*

Telemetry Services

100.0.008.1753

August 08, 2022

  • telemetry-service-100.0.008+1753.tgz
  • telemetry-service:100.0.008.1753

Universal Contact Service

100.0.099.0073

September 15, 2022

  • ucsx-addtenant-100.0.0990073.tgz
  • ucsx-100.0.0990073.tgz
  • ucsx:100.0.099.0073
  • deploy_ucsx:100.0.099.0073

Voice Agent State Service

100.0.100.0017

September 20, 2022

  • voice-agent-100.0.1000006.tgz
  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • agent_node:100.0.1000017

Voice Call State Service

100.0.100.0016

September 20, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-callthread-100.0.1000006.tgz
  • voice-dashboards-100.0.1000008.tgz
  • callthread_node:100.0.1000016

Voice Config Service

100.0.100.0014

September 20, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-config-100.0.1000006.tgz
  • voice-dashboards-100.0.1000008.tgz
  • config_node:100.0.1000014

Voice Dial Plan Service

100.0.100.0018

September 20, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-dialplan-100.0.1000007.tgz
  • dialplan_node:100.0.1000018

Voice Front End Service

100.0.100.0010

August 25, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sipfe-100.0.1000006.tgz
  • sipfe_node:100.0.1000010

Voice Orchestration Service

100.0.100.0063

September 20, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-ors-100.0.1000018.tgz
  • ors_node:100.0.1000063

Voice Registrar Service

100.0.100.0021

August 25, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-registrar-100.0.1000007.tgz
  • registrar_node:100.0.1000021

Voice RQ Service

100.0.100.0011

August 25, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-rq-100.0.1000004.tgz
  • rq_node:100.0.1000011

Voice SIP Cluster Service

100.0.100.0036

August 25, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sip-100.0.1000018.tgz
  • sip_node:100.0.1000036

Voice SIP Proxy Service

100.0.100.0020

August 25, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sipproxy-100.0.1000007.tgz
  • sipproxy_node:100.0.1000020

Voice Tenant Service

100.0.100.0076

September 12, 2022

  • tenant-100.0.1000067.tgz
  • tenant-monitor-100.0.1000067.tgz
  • tenant_node:100.0.1000076
  • tenant_pgdb_init:100.0.1000076
  • tenant_pulse_init:100.0.1000076

Voice Voicemail Service

100.0.100.0016

September 20, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-voicemail-100.0.1000015.tgz
  • voicemail_node:100.0.1000016

Webphone

100.0.036.0000

October 12, 2022

  • webphone-100.0.036+0000.tgz
  • webphone:100.0.036.0000

WebRTC Media Service

100.0.076.0000

November 14, 2023

  • webrtc-service-100.0.076+0000.tgz
  • coturn:100.0.076.0000
  • webrtc:100.0.076.0000

Workspace API

9.0.001.06

May 25, 2023

See parent*

See parent*

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.

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