Genesys Multicloud CX Private Edition Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

This table lists any Genesys Multicloud CX private edition release note from the last 7 days.

ServiceReleaseReleased OnHelmContainers

Designer

100.0.202.0011

May 11, 2022

N/A

  • designer:100.0.202.0011

Designer Application Server (DAS)

100.0.001.0043

May 11, 2022

  • designer-100.0.122+1405.tgz
  • designer-das-100.0.111+0804.tgz
  • das:100.0.001.0043

Digital Channels

100.0.118.0865

May 11, 2022

N/A

N/A

Genesys CX Insights

100.0.028.0000

May 09, 2022

  • gcxi-100.0.028+0000.tgz
  • gcxi:100.0.028.0000
  • gcxi_control:100.0.028.0000

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.

This table lists any Genesys Multicloud CX private edition release note from the last 30 days.

ServiceReleaseReleased OnHelmContainers

Authentication Service

100.0.007.3692

May 04, 2022

  • gauth-100.0.007+0145.tgz
  • gws-core-auth:100.0.007.3692
  • gws-core-environment:100.0.007.1927
  • gws-ui-auth:100.0.007.1355

CX Contact

100.0.029.0005

May 02, 2022

  • cxcontact-029.0005.342.tgz
  • cc-virtual-alb:1.12.0-21
  • cxc-amark-app:100.0.029.0005.9042
  • cxc-amark-ui:100.0.029.0005.8784
  • cxc-campaign-manager:100.0.029.0005.3920
  • cxc-compliance:100.0.029.0005.3946
  • cxc-dial-manager:100.0.029.0005.1139
  • cxc-job-scheduler:100.0.029.0005.2709
  • cxc-list-builder:100.0.029.0005.4712
  • cxc-list-manager:100.0.029.0005.3873
  • deploy_cx_contact:100.0.029.0005.453

Designer

100.0.202.0011

May 11, 2022

N/A

  • designer:100.0.202.0011

Designer Application Server (DAS)

100.0.001.0043

May 11, 2022

  • designer-100.0.122+1405.tgz
  • designer-das-100.0.111+0804.tgz
  • das:100.0.001.0043

Digital Channels

100.0.118.0865

May 11, 2022

N/A

N/A

Genesys CX Insights

100.0.028.0000

May 09, 2022

  • gcxi-100.0.028+0000.tgz
  • gcxi:100.0.028.0000
  • gcxi_control:100.0.028.0000

Genesys Softphone

9.0.019.06

April 21, 2022

N/A

N/A

IWD Data Mart

100.0.007.1933

April 26, 2022

  • iwddm-cronjob-100.0.006+0008.tgz
  • iwd_dm_cloud:100.0.007.1933

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.

This table lists the most current release note for each Genesys Multicloud CX private edition service.

ServiceReleaseReleased OnHelmContainers

Agent Desktop

9.0.000.93

April 07, 2022

N/A

N/A

Agent Setup

9.0.000.96

April 07, 2022

N/A

N/A

Authentication API

9.0.000.70

June 30, 2021

See parent*

See parent*

Authentication Service

100.0.007.3692

May 04, 2022

  • gauth-100.0.007+0145.tgz
  • gws-core-auth:100.0.007.3692
  • gws-core-environment:100.0.007.1927
  • gws-ui-auth:100.0.007.1355

Billing Data Service (BDS)

100.0.003.0029

March 31, 2022

  • bds-config-100.0.003+0029-pe.tgz
  • bds-cronjob-100.0.003+0029.tgz
  • bds-grafana-dashboard-100.0.003+0029.tgz
  • scripts:100.0.003.0029

Callback

100.0.002.2105

March 17, 2022

  • ges-100.0.002+0010.tgz
  • ges:100.0.002.2105

CX Contact

100.0.029.0005

May 02, 2022

  • cxcontact-029.0005.342.tgz
  • cc-virtual-alb:1.12.0-21
  • cxc-amark-app:100.0.029.0005.9042
  • cxc-amark-ui:100.0.029.0005.8784
  • cxc-campaign-manager:100.0.029.0005.3920
  • cxc-compliance:100.0.029.0005.3946
  • cxc-dial-manager:100.0.029.0005.1139
  • cxc-job-scheduler:100.0.029.0005.2709
  • cxc-list-builder:100.0.029.0005.4712
  • cxc-list-manager:100.0.029.0005.3873
  • deploy_cx_contact:100.0.029.0005.453

Designer

100.0.202.0011

May 11, 2022

N/A

  • designer:100.0.202.0011

Designer Application Server (DAS)

100.0.001.0043

May 11, 2022

  • designer-100.0.122+1405.tgz
  • designer-das-100.0.111+0804.tgz
  • das:100.0.001.0043

Digital Channels

100.0.118.0865

May 11, 2022

N/A

N/A

Email

100.0.076.0290

October 29, 2021

  • iwdem-100.0.0760290.tgz
  • iwd-email:100.0.076.0290

Genesys CX Insights

100.0.028.0000

May 09, 2022

  • gcxi-100.0.028+0000.tgz
  • gcxi:100.0.028.0000
  • gcxi_control:100.0.028.0000

Genesys Info Mart

100.0.116.2900

February 08, 2022

  • gim-100.0.116+2900.tgz
  • gim-monitoring-100.0.116+2900.tgz
  • gim:100.0.116.2900

Genesys Pulse

100.0.000.0012

March 24, 2022

  • cdn-uploader-100.0.000+0012.tgz
  • dcu-100.0.000+0012.tgz
  • init-100.0.000+0012.tgz
  • init-tenant-100.0.000+0012.tgz
  • lds-100.0.000+0012.tgz
  • monitor-100.0.000+0012.tgz
  • permissions-100.0.000+0012.tgz
  • pulse-100.0.000+0012.tgz
  • collector:100.0.000.0012
  • configurator:100.0.000.0012
  • cs_proxy:100.0.000.0012
  • init:100.0.000.0012
  • lds:100.0.000.0012
  • monitor_dcu_push_agent:100.0.000.0012
  • monitor_lds_push_agent:100.0.000.0012
  • pulse:100.0.000.0012
  • pulse_ui:100.0.000.0012
  • ss:100.0.000.0012
  • userpermissions:100.0.000.0012

Genesys Softphone

9.0.019.06

April 21, 2022

N/A

N/A

Genesys Web Services and Applications

9.0.003.11

April 13, 2022

  • gws-ingress-1.0.28.tgz
  • gws-monitoring-1.0.24.tgz
  • gws-services-1.0.92.tgz
  • wwe-nginx-9.0.5.tgz
  • gws-app-provisioning:9.0.001.05
  • gws-app-workspace:9.0.001.00
  • gws-platform-chat:9.0.000.54
  • gws-platform-configuration:9.0.000.91
  • gws-platform-datacollector:9.0.000.60
  • gws-platform-ixn:9.0.000.53
  • gws-platform-ocs:9.0.000.56
  • gws-platform-setting:9.0.000.62
  • gws-platform-statistics:9.0.000.71
  • gws-platform-ucs:9.0.000.52
  • gws-platform-voice:9.0.000.76
  • gws-system-nginx:9.0.000.26
  • gws-ui-crmworkspace:9.0.000.72
  • gws-ui-provisioning:9.0.000.96
  • gws-ui-workspace:9.0.000.93

GIM Config Adapter

100.0.100.2300

February 08, 2022

  • gca-100.0.100+2300.tgz
  • gca-monitoring-100.0.100+2300.tgz
  • gca:100.0.100.2300

GIM Stream Processor

100.0.100.1400

February 08, 2022

  • gsp-100.0.100+1400.tgz
  • gsp:100.0.100.1400

GVP Configuration Server

100.0.100.0056

February 22, 2022

  • gvp-configserver-100.0.1000056.tgz
  • gvp_confserv:100.0.100.0056
  • gvp_configserver_configserverinit:100.0.100.0056
  • gvp_configserver_servicehandler:100.0.100.0056

GVP Media Control Platform

100.0.100.0070

April 06, 2022

  • gvp-mcp-100.0.1000070.tgz
  • gvp_mcp:100.0.100.0070 (updated)
  • gvp_mcp_confighandler:100.0.100.0070 (updated)
  • gvp_mcp_servicehandler:100.0.100.0070 (updated)
  • gvp_snmp:100.0.100.0027 (updated)
  • recording-provider:100.0.100.1610 (no change)
  • fluent/fluent-bit:1.8.2 (no change)

GVP Reporting Server

100.0.100.0133

February 22, 2022

  • gvp-rs-100.0.1000133.tgz
  • gvp_rs_init:100.0.100.0133
  • gvp_rs:100.0.100.0133
  • gvp_snmp:100.0.100.0012

GVP Resource Manager

100.0.100.0152

February 22, 2022

  • gvp-rm-100.0.1000152.tgz
  • gvp_rm:100.0.100.0152
  • gvp_rm_cfghandler:100.0.100.0152
  • gvp_snmp:100.0.100.0012
  • fluent/fluent-bit:1.8.2

GVP Service Discovery

100.0.100.0055

March 23, 2022

  • gvp-sd-100.0.1000055.tgz
  • gvp_sd:100.0.100.0055


Intelligent Workload Distribution

100.0.076.1437

October 29, 2021

  • iwd-100.0.0761437.tgz
  • iwd:100.0.076.1437

Interaction Server

100.0.005.1205

March 31, 2022

N/A

N/A

IWD Data Mart

100.0.007.1933

April 26, 2022

  • iwddm-cronjob-100.0.006+0008.tgz
  • iwd_dm_cloud:100.0.007.1933

Provisioning API

9.0.000.93

June 30, 2021

N/A

N/A

Reporting and Analytics Aggregates (RAA)

100.0.011.0100

April 07, 2022

  • gcxi-raa-100.0.011+0100.tgz
  • raa:100.0.011.0100

Service Client API

9.0.000.86

September 17, 2021

N/A

N/A

Statistics API

9.0.000.61

June 30, 2021

N/A

N/A

Telemetry Services

100.0.003.1501

October 29, 2021

  • telemetry-service-100.0.003+1501.tgz
  • telemetry-service:100.0.003.1501

Universal Contact Service

100.0.097.0009

February 16, 2022

  • ucsx-addtenant-100.0.0970009.tgz
  • ucsx-100.0.0970009.tgz
  • ucsx:100.0.097.0009

Voice Agent State Service

100.0.100.0010

March 28, 2022

  • voice-agent-100.0.1000003.tgz
  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • agent_node:100.0.1000010

Voice Call State Service

100.0.100.0008

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-callthread-100.0.1000003.tgz
  • voice-dashboards-100.0.1000008.tgz
  • callthread_node:100.0.1000008

Voice Config Service

100.0.100.0008

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-config-100.0.1000003.tgz
  • voice-dashboards-100.0.1000008.tgz
  • config_node:100.0.1000008

Voice Dial Plan Service

100.0.100.0013

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-dialplan-100.0.1000006.tgz
  • dialplan_node:100.0.1000013

Voice Front End Service

100.0.100.0006

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sipfe-100.0.1000003.tgz
  • sipfe_node:100.0.1000006

Voice Orchestration Service

100.0.100.0033

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-ors-100.0.1000009.tgz
  • ors_node:100.0.1000033

Voice Registrar Service

100.0.100.0008

March 28, 2022

N/A

N/A

Voice RQ Service

100.0.100.0008

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-rq-100.0.1000002.tgz
  • rq_node:100.0.1000008

Voice SIP Cluster Service

100.0.100.0022

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sip-100.0.1000009.tgz
  • sip_node:100.0.1000022

Voice SIP Proxy Service

100.0.100.0014

March 28, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-sipproxy-100.0.1000003.tgz
  • sipproxy_node:100.0.1000014

Voice Tenant Service

100.0.100.0041

February 07, 2022

  • tenant-100.0.1000037.tgz
  • tenant-monitor-100.0.1000037.tgz
  • tenant_node:100.0.1000041
  • tenant_pgdb_init:100.0.1000041
  • tenant_pulse_init:100.0.1000041

Voice Voicemail Service

100.0.100.0009

February 01, 2022

  • voice-alertrules-100.0.1000005.tgz
  • voice-dashboards-100.0.1000008.tgz
  • voice-voicemail-100.0.1000011.tgz
  • voicemail_node:100.0.1000009

WebRTC Media Service

100.0.025.0000

February 24, 2022

  • webrtc-service-100.0.025+0001.tgz
  • coturn:100.0.025.0000
  • webrtc:100.0.025.0000

Workspace API

9.0.001.00

April 07, 2022

N/A

N/A

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.