Genesys Multicloud CX Private Edition Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Released On	Helm	Containers
Genesys Web Services and Applications	9.0.003.35	June 17, 2025	gws-services-2.0.2.tgz gws-monitoring-1.0.24.tgz gws-ingress-1.0.46.tgz	gws-platform-chat:9.0.000.67 gws-service-configuration:9.0.000.08 gws-platform-configuration:9.0.001.03 gws-platform-datacollector:9.0.000.73 gws-system-replication:9.0.000.28 gws-platform-ixn:9.0.000.65 gws-system-nginx:9.0.000.40 gws-platform-ocs:9.0.000.68 gws-app-provisioning:9.0.001.19 gws-platform-setting:9.0.000.74 gws-platform-statistics:9.0.000.83 gws-platform-ucs:9.0.000.64 gws-platform-voice:9.0.000.88 gws-app-workspace:9.0.001.13

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.

Service	Release	Released On	Helm	Containers
Agent Setup	9.0.001.00	August 25, 2022	See parent*	See parent*
Agent Workspace	100.0.012.0293	October 07, 2024	wwe-nginx-100.0.3.tgz	ui:100.0.012.0293
AI Connector	100.0.149.9341	August 17, 2023	athena-100.0.1499341.tgz	athena:100.0.149.9341
Authentication API	9.0.000.70	June 30, 2021	See parent*	See parent*
Authentication Service	100.0.014.4304	June 03, 2024	gauth-100.0.014+0228.tgz	gws-core-auth:100.0.014.4304 gws-core-environment:100.0.014.2192 gws-ui-auth:100.0.014.1589
Billing Data Service (BDS)	100.0.004.0009	No results	bds-config-100.0.004+0009-pe.tgz bds-cronjob-100.0.004+0009.tgz bds-grafana-dashboard-100.0.004+0009.tgz	scripts:100.0.004.0009
Callback	100.0.002.2105	March 17, 2022	ges-100.0.002+0010.tgz	ges:100.0.002.2105
CX Contact	100.0.036.0005	October 25, 2024	N/A	N/A
Designer	100.0.213.0018	November 06, 2024	N/A	N/A
Designer Application Server (DAS)	100.0.006.0003	July 12, 2023	N/A	das:100.0.006.0003
Digital Channels	100.0.175.6797	April 24, 2025	N/A	N/A
Email	100.0.087.0488	July 05, 2022	iwdem-100.0.0870488.tgz	iwd-email:100.0.087.0488
Event Stream	100.0.003.0335	September 21, 2022	streams-100.0.002+0007.tgz	streams:100.0.003.0335
Genesys CX Insights	100.0.036.0000	July 13, 2024	N/A	N/A
Genesys Info Mart	100.0.116.4200	September 01, 2022	gim-100.0.116+4200.tgz gim-monitoring-100.0.116+4200.tgz	gim:100.0.116.4200
Genesys Pulse	100.0.000.0025	March 15, 2023	cdn-uploader-100.0.000+0025.tgz dcu-100.0.000+0025.tgz init-100.0.000+0025.tgz init-tenant-100.0.000+0025.tgz lds-100.0.000+0025.tgz monitor-100.0.000+0025.tgz permissions-100.0.000+0025.tgz pulse-100.0.000+0025.tgz pulse-manage-agents-100.0.000+0025.tgz	collector:100.0.000.0025 configurator:100.0.000.0025 cs_proxy:100.0.000.0025 init:100.0.000.0025 lds:100.0.000.0025 manage-agents:100.0.000.0025 monitor_dcu_push_agent:100.0.000.0025 monitor_lds_push_agent:100.0.000.0025 pulse:100.0.000.0025 pulse_ui:100.0.000.0025 ss:100.0.000.0025 userpermissions:100.0.000.0025
Genesys Web Services and Applications	9.0.003.35	June 17, 2025	gws-services-2.0.2.tgz gws-monitoring-1.0.24.tgz gws-ingress-1.0.46.tgz	gws-platform-chat:9.0.000.67 gws-service-configuration:9.0.000.08 gws-platform-configuration:9.0.001.03 gws-platform-datacollector:9.0.000.73 gws-system-replication:9.0.000.28 gws-platform-ixn:9.0.000.65 gws-system-nginx:9.0.000.40 gws-platform-ocs:9.0.000.68 gws-app-provisioning:9.0.001.19 gws-platform-setting:9.0.000.74 gws-platform-statistics:9.0.000.83 gws-platform-ucs:9.0.000.64 gws-platform-voice:9.0.000.88 gws-app-workspace:9.0.001.13
GIM Config Adapter	100.0.100.3200	September 01, 2022	gca-100.0.100+3200.tgz	gca:100.0.100.3200
GIM Stream Processor	100.0.100.3700	September 01, 2022	gsp-100.0.100+3700.tgz	gsp:100.0.100.3700
Gplus Adapter for Salesforce	100.0.008.0096	September 15, 2023	N/A	N/A
GVP Configuration Server	100.0.100.0073	October 06, 2022	gvp-configserver-100.0.1000073.tgz	gvp_confserv:100.0.100.0073 (updated) gvp_configserver_configserverinit:100.0.100.0073 (updated) gvp_configserver_servicehandler:100.0.100.0073 (updated)
GVP Media Control Platform	100.0.100.0097	July 06, 2023	gvp-mcp-100.0.1000097.tgz	gvp_mcp:100.0.100.0097 gvp_mcp_confighandler:100.0.100.0097 gvp_mcp_servicehandler:100.0.100.0097
GVP Reporting Server	100.0.100.0227	October 06, 2022	gvp-rs-100.0.1000227.tgz	gvp_rs_init:100.0.100.0227 (updated) gvp_rs:100.0.100.0227(updated) gvp_snmp:100.0.100.0041 (updated)
GVP Resource Manager	100.0.100.0238	July 06, 2023	gvp-rm-100.0.1000238.tgz	gvp_rm:100.0.100.0238 gvp_rm_cfghandler:100.0.100.0238
GVP Service Discovery	100.0.100.0065	October 06, 2022	gvp-sd-100.0.100.0065.tgz	gvp_sd:100.0.100.0065 (updated)
Intelligent Workload Distribution	100.0.087.2006	July 05, 2022	iwd-100.0.0872006.tgz	iwd:100.0.087.2006
Interaction Server	100.0.007.0407	September 20, 2022	ixn-100.0.008+02.tgz ixn-dashboards-100.0.008+00.tgz	interaction_server:100.0.007.0407 ixn_vq_node:100.0.008.0501 ixn_node:100.0.008.0700
IWD Data Mart	100.0.012.2187	September 16, 2022	iwddm-cronjob-100.0.006+0009.tgz	iwd_dm_cloud:100.0.012.2187
Provisioning API	9.0.000.93	June 30, 2021	See parent*	See parent*
Reporting and Analytics Aggregates (RAA)	100.0.011.0100	April 07, 2022	gcxi-raa-100.0.016+1007.tgz	raa:100.0.011.0100
Service Client API	100.0.008.0096	September 15, 2023	See parent*	See parent*
Statistics API	9.0.000.61	June 30, 2021	See parent*	See parent*
Telemetry Services	100.0.008.1753	August 08, 2022	telemetry-service-100.0.008+1753.tgz	telemetry-service:100.0.008.1753
Universal Contact Service	100.0.099.0073	September 15, 2022	ucsx-addtenant-100.0.0990073.tgz ucsx-100.0.0990073.tgz	ucsx:100.0.099.0073 deploy_ucsx:100.0.099.0073
Voice Agent State Service	100.0.100.0017	September 20, 2022	voice-agent-100.0.1000006.tgz voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz	agent_node:100.0.1000017
Voice Call State Service	100.0.100.0016	September 20, 2022	voice-alertrules-100.0.1000005.tgz voice-callthread-100.0.1000006.tgz voice-dashboards-100.0.1000008.tgz	callthread_node:100.0.1000016
Voice Config Service	100.0.100.0014	September 20, 2022	voice-alertrules-100.0.1000005.tgz voice-config-100.0.1000006.tgz voice-dashboards-100.0.1000008.tgz	config_node:100.0.1000014
Voice Dial Plan Service	100.0.100.0018	September 20, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-dialplan-100.0.1000007.tgz	dialplan_node:100.0.1000018
Voice Front End Service	100.0.100.0010	August 25, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-sipfe-100.0.1000006.tgz	sipfe_node:100.0.1000010
Voice Orchestration Service	100.0.100.0063	September 20, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-ors-100.0.1000018.tgz	ors_node:100.0.1000063
Voice Registrar Service	100.0.100.0021	August 25, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-registrar-100.0.1000007.tgz	registrar_node:100.0.1000021
Voice RQ Service	100.0.100.0011	August 25, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-rq-100.0.1000004.tgz	rq_node:100.0.1000011
Voice SIP Cluster Service	100.0.100.0036	August 25, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-sip-100.0.1000018.tgz	sip_node:100.0.1000036
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-sipproxy-100.0.1000007.tgz	sipproxy_node:100.0.1000020
Voice Tenant Service	100.0.100.0076	September 12, 2022	tenant-100.0.1000067.tgz tenant-monitor-100.0.1000067.tgz	tenant_node:100.0.1000076 tenant_pgdb_init:100.0.1000076 tenant_pulse_init:100.0.1000076
Voice Voicemail Service	100.0.100.0016	September 20, 2022	voice-alertrules-100.0.1000005.tgz voice-dashboards-100.0.1000008.tgz voice-voicemail-100.0.1000015.tgz	voicemail_node:100.0.1000016
Webphone	100.0.036.0000	October 12, 2022	webphone-100.0.036+0000.tgz	webphone:100.0.036.0000
WebRTC Media Service	100.0.076.0000	November 14, 2023	webrtc-service-100.0.076+0000.tgz	coturn:100.0.076.0000 webrtc:100.0.076.0000
Workspace API	9.0.001.06	May 25, 2023	See parent*	See parent*

*The helm charts and containers for this service are provided by a parent service. Check the containers page for that parent service for the latest details.