Genesys Engage Cloud Private Edition Release Notes

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These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Latest release per service

ServiceReleased onRelease Number
Agent Desktop June 30, 2021 9.0.000.82
Agent Setup June 30, 2021 9.0.000.84
Authentication Service June 30, 2021 9.0.000.70
Billing Data Service (BDS) June 30, 2021 9.0.004.29
Callback June 30, 2021 100.0.000.0008
Designer June 30, 2021 9.0.118.05
Genesys CX Insights July 16, 2021 100.0.020.0000
Genesys Info Mart June 30, 2021 8.5.016.07
Genesys Pulse June 30, 2021 9.0.100.10
Genesys Softphone July 15, 2021 9.0.016.06
Genesys Softphone VDI Adapter July 15, 2021 9.0.016.06
Genesys Web Services and Applications June 30, 2021 9.0.002.88
GIM Config Adapter June 30, 2021 9.0.000.04
GIM Stream Processor June 30, 2021 9.0.000.05
GVP Configuration Server June 30, 2021 9.0.000.16
Media Control Platform June 30, 2021 9.0.048.65
Reporting and Analytics Aggregates (RAA) July 23, 2021 100.0.002.0104
Reporting Server June 30, 2021 9.0.048.18
Resource Manager June 30, 2021 9.0.048.31
Service Discovery June 30, 2021 9.0.000.52
Telemetry Services June 30, 2021 9.0.000.31
Universal Contact Service June 30, 2021 9.5.000.87
Voice Agent State Service June 30, 2021 9.0.000.10
Voice Call State Service June 30, 2021 9.0.000.05
Voice Config Service June 30, 2021 9.0.000.07
Voice Dial Plan Service June 30, 2021 9.0.000.06
Voice Front End Service June 30, 2021 9.0.000.05
Voice Orchestration Service June 30, 2021 9.0.000.16
Voice Registrar Service June 30, 2021 9.0.000.12
Voice RQ Service June 30, 2021 9.0.000.08
Voice SIP Cluster Service June 30, 2021 9.0.000.32
Voice SIP Proxy Service June 30, 2021 9.0.000.09
Voice Tenant Service June 30, 2021 9.0.000.35
WebRTC July 14, 2021 100.0.003.0000