Genesys Engage Cloud Private Edition Release Notes

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These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Latest release per service

ServiceReleased onRelease Number
Agent Desktop September 17, 2021 9.0.000.86
Agent Setup September 17, 2021 9.0.000.89
Authentication Service October 04, 2021 100.0.002.3491
Billing Data Service (BDS) September 10, 2021 100.0.001.0026
Callback September 09, 2021 100.0.000.0069
Designer September 30, 2021 9.0.124.04
Designer Application Server (DAS) August 31, 2021 100.0.001.0008
Genesys CX Insights September 22, 2021 100.0.022.0000
Genesys Info Mart September 14, 2021 100.0.116.1400
Genesys Pulse October 18, 2021 100.0.000.0006
Genesys Softphone October 08, 2021 9.0.017.04
Genesys Softphone VDI Adapter October 08, 2021 9.0.017.04
Genesys Web Services and Applications September 17, 2021 9.0.002.98
GIM Config Adapter September 14, 2021 100.0.100.1200
GIM Stream Processor September 14, 2021 100.0.100.0900
GVP Configuration Server August 23, 2021 100.0.100.0017
GVP Media Control Platform September 30, 2021 100.0.100.0040
GVP Reporting Server September 30, 2021 100.0.100.0077
GVP Resource Manager September 30, 2021 100.0.100.0082
GVP Service Discovery September 30, 2021 100.0.100.0019
Reporting and Analytics Aggregates (RAA) July 30, 2021 100.0.003.0100
Telemetry Services September 13, 2021 100.0.001.1483
Universal Contact Service September 10, 2021 100.0.093.0015
Voice Agent State Service September 15, 2021 100.0.100.0005
Voice Call State Service September 15, 2021 100.0.100.0004
Voice Config Service September 15, 2021 100.0.100.0004
Voice Dial Plan Service September 15, 2021 100.0.100.0005
Voice Front End Service September 15, 2021 100.0.100.0004
Voice Orchestration Service September 15, 2021 100.0.100.0010
Voice Registrar Service September 15, 2021 100.0.100.0003
Voice RQ Service September 15, 2021 100.0.100.0002
Voice SIP Cluster Service September 15, 2021 100.0.100.0012
Voice SIP Proxy Service September 15, 2021 100.0.100.0005
Voice Tenant Service October 21, 2021 100.0.100.0017
WebRTC October 21, 2021 100.0.016.0000