Genesys Info Mart Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service Available Genesys CX on Private edition Highlights Release
AWS Azure GCP
Genesys Info MartFebruary 8, 2022 PrivateEdition.png Beta Program support for Genesys Multicloud CX private edition deployments on GKE.
Support for deploying all private edition services in a single namespace.
100.0.116.2900
GIM Config AdapterFebruary 8, 2022 PrivateEdition.png Beta Program support for Genesys Multicloud CX private edition deployments on GKE.
Support for deploying all private edition services in a single namespace.
Important security improvements.
100.0.100.2300
GIM Stream ProcessorFebruary 8, 2022 PrivateEdition.png Beta Program support for Genesys Multicloud CX private edition deployments on GKE.
Support for deploying all private edition services in a single namespace.
100.0.100.1400
Genesys Info MartSeptember 14, 2021 PrivateEdition.png Support for arbitrary UIDs in private edition deployments on OpenShift. Data Export enhancements.100.0.116.1400
GIM Config AdapterSeptember 14, 2021 PrivateEdition.png Support for arbitrary UIDs in private edition deployments on OpenShift.100.0.100.1200
GIM Stream ProcessorSeptember 14, 2021 PrivateEdition.png Support for arbitrary UIDs in private edition deployments on OpenShift.100.0.100.0900
Genesys Info MartJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.8.5.016.07
GIM Config AdapterJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.04
GIM Stream ProcessorJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.05

Genesys Info Mart: February 08, 2022PrivateEdition.png

For private edition

  • Support for deploying the Genesys Info Mart (GIM) service in a single namespace with other private edition services has been validated. No code changes were required to enable this alternative deployment scenario. (GIM-13623)

  • As of March 31, 2022, Genesys Info Mart supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Beta Program (formerly referred to as EAP). (CPE-2684)

GIM Config Adapter: February 08, 2022PrivateEdition.png

Security Fixes

  • This release includes important security upgrades made to third-party software. (GIM-13679)

For private edition

  • Support for deploying the GCA service in a single namespace with other private edition services has been validated. No code changes were required to enable this alternative deployment scenario. (GIM-13623)

  • As of March 31, 2022, GIM Config Adapter supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Beta Program (formerly referred to as EAP). (CPE-2684)

GIM Stream Processor: February 08, 2022PrivateEdition.png

For private edition

  • Support for deploying the GSP service in a single namespace with other private edition services has been validated. No code changes were required to enable this alternative deployment scenario. (GIM-13623)

  • As of March 31, 2022, GIM Stream Processor supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Beta Program (formerly referred to as EAP). (CPE-2684)

Genesys Info Mart: September 14, 2021PrivateEdition.png

What's New

  • Data Export enhancements:

    • Two SQL scripts that support use of the Data Export feature are now made available in the output folder that contains the data export:
      • update_target_gim_db*.sql — Enables you to create or update the target database schema into which you import the exported Info Mart data. The version of the script matches the Genesys Info Mart release in effect when the data export was performed.
      • make_export_views<db-schema>.sql — Enables you to restore or troubleshoot the export views used for your data export (for example, if your views get corrupted or you want to restore an earlier version).
      Separate versions of the scripts are provided for each RDBMS that Genesys Info Mart supports, stored in RDBMS-specific sql_scripts/<dbms> folders in the Data Export output package. Previously, the scripts were available only in the sql_scripts folder in the installation directory.
    • The GIDB_GC_ANNEX table, which stores information about the configuration of contact center objects such as persons and DNs, is now included in Data Export.
      (GIM-13444, GIM-13440, GIM-13435)
    More info: About Data Export Capability

For private edition

  • GIM now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure GIM.
    • GIM is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed GIM using the genesys-restricted SCC, Genesys recommends that you redeploy GIM so that you use arbitrary UIDs.
      (GIM-13541)
    More info: OpenShift security settings

  • GIM Data Export (also known as BI Data Feed) now supports exporting data to S3 storage. To enable this option, in the values.yaml file you must set the s3_storage_enabled parameter to true and specify values for the s3_storage object parameters, which are used to construct the environment variable that provides the connection string. You might also need to create the S3 object bucket claim if you do not want to use the same S3 storage solution as GSP (see Configure GSP). (GIM-13506)
    More info: Configure GIM

GIM Config Adapter: September 14, 2021PrivateEdition.png

For private edition

  • GCA now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure GCA.
    • GCA is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed GCA using the genesys-restricted SCC, Genesys recommends that you redeploy GCA so that you use arbitrary UIDs.
      (GIM-13541)
    More info: OpenShift security settings

GIM Stream Processor: September 14, 2021PrivateEdition.png

For private edition

  • GSP now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure GSP.
    • GSP is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed GSP using the genesys-restricted SCC, Genesys recommends that you redeploy GSP so that you use arbitrary UIDs.
      (GIM-13541)
    More info: OpenShift security settings

Genesys Info Mart: June 30, 2021PrivateEdition.png

Known Issues

  • The Info Mart database schema includes certain tables that are not populated in Genesys Multicloud CX private edition deployments. In particular, the SDR_* tables, which provide reporting for voice call flows that use Designer applications, are not populated. (GIM-13385)

For private edition

  • Starting with this release, Genesys Info Mart is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GIM-13280)
    More info: Genesys Info Mart Private Edition Guide

  • To enhance container security, Genesys Info Mart container images are now built on Red Hat Universal Base Image 8 (UBI8). (GIM-13469)

GIM Config Adapter: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, GIM Config Adapter is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GIM-13280)

  • To enhance container security, GIM Config Adapter container images are now built on Red Hat Universal Base Image 8 (UBI8). (GIM-13469)

GIM Stream Processor: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, GIM Stream Processor is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GIM-13280)

  • To enhance container security, GIM Stream Processor container images are now built on Red Hat Universal Base Image 8 (UBI8). (GIM-13469)