Universal Contact Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
First availabilityReleased forHighlightsRelease number
October 31, 2021
PrivateEdition.png
  • Important security improvements.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
100.0.095.0015
September 10, 2021
PrivateEdition.png
Support for arbitrary UIDs in private edition deployments on OpenShift. 100.0.093.0015
June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.5.000.87

October 31, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.095.0015 available October 31, 2021

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18873)

For private edition

  • As of December 23, 2021, Universal Contact Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1943)

September 10, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.093.0015 available September 10, 2021

For private edition

  • UCS now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The podSecurityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs.
    • UCS is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed <service> using the genesys-restricted SCC, Genesys recommends that you redeploy <service> so that you use arbitrary UIDs. (UCSX-2349)
      More info: OpenShift security settings

June 30, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 9.5.000.87 available June 30, 2021

For private edition

  • Starting with this release, Universal Contact Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (UCSX-2020)