Recording, QM and Interaction Analytics

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Released onReleased forHighlights
May 07, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure. For Azure hosted deployments, certain limitations may apply. For details, check with your Genesys representative.

May 07, 2021 AWS.png Azure.png

    What's New

    • The Last 2 Days and Last 3 Days pre-configured date ranges were added to the SpeechMiner UI Date Range filter. (PRSM-27714)
    • Updated: Aug 10, 2021. SpeechMiner UI no longer supports Single Sign-On because it does not function as expected. It will be made available in a future release. (PRSM-27541)

      Resolved Issues

      • SpeechMiner UI text strings appear in the correct language. Previously, the text strings periodically appeared in the wrong language. (PRSM-27634)
      • When searching for expired evaluation sessions, the Creation Date filter now works as expected. (PRSM-26861)
      • Keys in the interaction metadata that have the same name, but are not in the same case, will no longer be considered the same key. (PRSM-28108)

        Known Issues

        • The SpeechMiner UI may display placeholder text instead of the appropriate localized text string. Workaround: Refresh the browser to display the correct text. (PRSM-28102)
        • When working with Internet Explorer, existing subjects are not shown in the Forward Interactions auto-complete list. (PRSM-28117)
        • When working with Internet Explorer, existing report names are not shown in the Compare Searches auto-complete list. (PRSM-28120)
        • Screen Recordings are truncated by a few seconds when the playback starts. When working with Internet Explorer, this issue occurs when the first few seconds of the screen recording is skipped. (PRSM-28121)
        • After renaming a saved SpeechMiner dashboard, the previous name is displayed until the user logs out and in again. (PRSM-28123)
        • The online help for the Date Filter options does not include descriptions for the Last Work Day, Last 2 Days, and Last 3 Days filter options. (PRSM-28181)



          Prior Releases

          For information about prior releases, see Recording, QM and Interaction Analytics.