Agent Setup Release Notes

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This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage cloud Release Notes.

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Released onReleased forHighlights
May 27, 2021
AWS.png Azure.png
This release introduces a new folder structure during the Origination DN selection process in Agent Groups, and also contains other important improvements and fixes.
April 22, 2021
AWS.png Azure.png
This release introduces a new option for Gplus Salesforce, and also contains important improvements and fixes.
March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

May 27, 2021 AWS.png Azure.png

    What's New

    • In the Agent Groups > Agent Group menu, the Origination DNs and Annex buttons can now be found under the General Info options. Previously, these buttons were found under the Agents options. (GAPI-27881)
      More info: Agent Groups
    • A folder structure now appears during the Origination DN selection process in Agent Groups. This new folder structure displays the full path to the Origination DN, making the Line of Business more clear during the DN selection. (GAPI-27737)

      Resolved Issues

      • An issue where, in certain scenarios, some Administrators could not see Agent Setup tab options while editing has now been fixed. (GAPI-27855)
      • Fixed an issue where, in certain scenarios, exporting a large number of users caused the system to hang, and the export to not complete. (GAPI-27636)
      • The default value for the Can One Step Transfer option found in Desktop Options > Email, is now set as true. Previously, the default value for this option was set as false. (GAPI-27508)
        More info: Email channel options
      • The default value for the Workbins option found in Desktop Options > Channels, is now set as false. Previously, the default value for this option was set as true. (GAPI-27422)
        More info: Channel options
      • When managing Favorites, using a space or underscore in the Category field is now permitted. (GAPI-27270)
        More info: Global favorites


        April 22, 2021 AWS.png Azure.png

          What's New

          • Introduced the following new option in the General tab of the Gplus Salesforce section:

            Resolved Issues

            • Fixed an issue where the long Business Attribute value would not display in full, once selected. (GAPI-27354)
            • The Validation rule for the Agent Page Limit option has been updated to now allow for a numeric entry of 10 to 50. (GAPI-27173)
            • Added new input validations to all statistic creation fields to help ensure data compliance. (GAPI-27170)
            • Replaced error status code 503 with error status code 403. Previously, error status code 503 displayed when the voicemail service was not configured. Now, error code 403 displays when the voicemail service is not configured. (GAPI-27022)


              March 31, 2021 AWS.png Azure.png

                What's New

                • Starting with this release, Agent Setup is available in Genesys Engage cloud on Azure.



                  Prior Releases

                  For information about prior releases of Agent Setup, click here: Agent Setup