Public and private keys

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

The Genesys Voice Platform (GVP) recording solution requires proper management of public and private keys used to encrypt voice recordings. This topic shows you how to upload the recording certificates that contain these keys within Agent Setup. The public and private keys are stored in a certificate file and are used to encrypt a unique session key that is then used to encrypt each media file. These keys must be provisioned for voice recordings.

Important
Some features described here may not apply to your organization’s setup. If you need features that aren’t available to you, contact your administrator or Genesys representative.

Manage GVP certificate when Genesys Interaction Recording is available

Important
The following steps should only be performed by an administrator or your Genesys representative.
  1. Log in to Agent Setup.
  2. Select Contact Center Settings > Keys Management > Keys.
    AS clickkeys GAPI-26352.png
  3. Click Add Certificate.
    AS clickAddCert GAPI-26352.png
  4. In the Upload Certificate window, click AS filesearchicon GAPI-26352.png to locate the public certificate file on your local machine.
    Important
    Certificate files must be in Privacy Enhanced Mail (PEM) format.
  5. The Subject Name, Serial Number, Subject DN, and Issuer DN fields are updated with the public key details.
    AS publickey GAPI-26352.png
  6. Click AS filesearchicon GAPI-26352.png to locate the private certificate file on your local machine.
  7. The Key Details field are updated with the private key details.
    AS privatekey GAPI-26352.png
  8. Click Save. Agent Setup validates the format and stores the uploaded public and private keys to the Recording Connector Server (RCS) to Genesys Voice Platform (GVP) CS. By default, keys are uploaded to multiple regions.

Manage GVP certificate when Genesys Interaction Recording is unavailable

  1. Log in to Agent Setup.
  2. Select Contact Center Settings > Keys Management > Keys.
  3. Click Upload Certificate.
    AS uploadcert GAPI-26352.png
  4. In the Upload Certificate window, click AS filesearchicon GAPI-26352.png to locate the public certificate file on your local machine.
    Important
    Certificate files must be in Privacy Enhanced Mail (PEM) format.

    AS clickfilesearch GAPI-26352.png
  5. Click Save. Agent Setup validates the format and stores the uploaded public and private keys to the Recording Connector Server (RCS) in the Genesys Voice Platform (GVP) Config Server.
    By default, keys are uploaded to multiple regions. When the certificate is uploaded, the UI displays the status of the upload in all the regions.
    Click Redeploy certificate to failed region(s) to redeploy the certificate.
    AS redeploy GAPI-26352.png
Retrieved from "https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Keys (2022-06-29 22:33:03)"