My Channels options

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Learn about the My Channels options (for agents) available in Agent Setup.

In the My Channels section, you can enable the following options:


  • My Channels allows an agent to access the My Channels tab.
  • My Channels Pending State allows an agent to have a pending state in My Channels.
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