Roles

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Learn how roles work in your contact center.

Roles define what you can do in a given application. In Platform Administration, roles and their privileges are controlled by the use of Role objects, which are assigned to users (including agents) and Access Groups. Roles are application-specific, and must be defined for each application that supports them.


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