Twitter channel options

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Learn about the Twitter channel options available in Agent Setup.

1

In the Twitter section under Desktop Options, configure the following options:

  • Twitter Auto Answer automatically accepts a Twitter interaction when an Invite event if received.
  • Prompt for Done prompts a confirmation message when the agent clicks Done.
  • Twitter Ringing Bell specifies the sound played when a Twitter interaction is ringing.
  • Decline allows the agent to decline an incoming interaction. This option depends on the Channels option for Twitter.
  • Mark Done allows the agent to mark an interaction as Done with further processing. This option depends on the Channels option for Twitter.
  • One-step transfer allows the agent to use one-step transfer.
  • Set Interaction Disposition allows the agent to set a disposition code before marking an interaction as Done. This option depends on the Channels option for Twitter.