Interdependencies

This page lists all Genesys Cloud CX use cases and their mandatory / Optional interdependencies as well as any exceptions which they cannot be implemented with.

Use Case	All of the following required:	At least one of the following required:	Optional	Cannot be implemented with the following:
Genesys Work Automation (BO01)			Genesys Email Routing (CE16)
Genesys Customer Authentication (CE07)	Genesys Personalized Routing with Callback (CE43)
Genesys Voice Payment (CE08)	Genesys Call Routing (CE01) Genesys Customer Authentication (CE07)
Genesys IVR Personalization (CE09)	Genesys Personalized Routing with Callback (CE43)		Genesys Customer Authentication (CE07)
Genesys Outbound Dialer (CE11)			Genesys Personalized Routing with Callback (CE43)
Genesys SMS & Email Notifications (CE12)
Genesys Email Routing (CE16)
Genesys Chat Routing (CE18)
Genesys Co-browse (CE27)		Genesys Chat Routing (CE18) Genesys Messaging (CE34) Genesys Personalized Routing with Callback (CE43)
Genesys SMS Routing (CE29)
Genesys Chatbots (CE31)		Genesys Chat Routing (CE18) Genesys SMS Routing (CE29) Genesys Messaging (CE34)
Genesys Messaging (CE34)
Genesys Predictive Engagement (CE37)	Genesys Chat Routing (CE18) Genesys Chatbots (CE31)
Genesys Voicebots (CE41)			Genesys Personalized Routing with Callback (CE43)
Genesys Personalized Routing with Callback (CE43)			Genesys Customer Authentication (CE07)
Genesys Contact Center Optimization (CE45)
Genesys Agent Assist (EE31)		Genesys Call Routing (CE01) Genesys Messaging (CE34)	Genesys Chatbots (CE31) Genesys Voicebots (CE41) Genesys Agent Assist (EE31)
Genesys Agent Copilot (EE32)		Genesys Call Routing (CE01) Genesys Messaging (CE34)	Genesys Chatbots (CE31) Genesys Voicebots (CE41) Genesys Agent Assist (EE31)
Genesys Business Communications (OP01)			Genesys Voice Services (OP04)
Genesys CRM Collaboration (OP02)
Genesys Voice Services (OP04)
Genesys UCC Third-Party Integration (OP07)	Genesys Voice Services (OP04)
Quality Assurance and Compliance (WE01)		Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys SMS Routing (CE29) Genesys Messaging (CE34) Genesys Personalized Routing with Callback (CE43)
Resource Management (WE02)		Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Personalized Routing with Callback (CE43)
Employee Performance (WE03)			Quality Assurance and Compliance (WE01) Resource Management (WE02)