Recording options

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Learn how to enable recording options in Agent Setup.

1

In the Recording section, you can configure the following options:

  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
  • Can Start Call Recording allows the agent to start an active recording.
  • Can Pause Call Recording allows the agent to pause an active recording.
  • Can Resume Call Recording allows the agent to resume an active recording.
  • Can Stop Call Recording allows the agent to stop an active recording.