Recording options

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Learn how to enable recording options in Agent Setup.


In the Recording section, you can configure the following options:

  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
  • Can Start Call Recording allows the agent to start an active recording.
  • Can Pause Call Recording allows the agent to pause an active recording.
  • Can Resume Call Recording allows the agent to resume an active recording.
  • Can Stop Call Recording allows the agent to stop an active recording.