Virtual Queues

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

Virtual Queues are virtual collections of agents who share a skill set.

To create a virtual queue in Platform Administration:

  1. In the top menu, select Configuration to access the Configuration Manager page. While hovering over the Switching area, select DNs.
  2. Navigate to Switches > Target Switch > DNs > Company Folder > Virtual Queues.
  3. Click New (+).
  4. Enter a Virtual Queue name in the Number field.
  5. Select Virtual Queue in the Type field.
  6. Repeat the Virtual Queue name in the Alias field.
  7. Click Save.
Retrieved from "https://all.docs.genesys.com/PEC-AS/Current/ManageCC/VQs (2020-12-05 18:06:39)"