Virtual Queues

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This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.

A Virtual Queue is a virtual device, created and maintained by the switch, with activity identical to an ACD Queue.

To create a virtual queue in Platform Administration:

  1. In the top menu, select Configuration to access the Configuration Manager page. While hovering over the Switching area, select DNs.
  2. Navigate to Switches > Target Switch > DNs > Company Folder > Virtual Queues.
  3. Click New (+).
  4. Enter a Virtual Queue name in the Number field.
  5. Select Virtual Queue in the Type field.
  6. Repeat the Virtual Queue name in the Alias field.
  7. Click Save.
Retrieved from " (2024-07-22 10:28:49)"
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