About Genesys Engage cloud private edition

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Learn about the Genesys Engage cloud private edition offering and its key features.

Early Adopter Program
Genesys Engage cloud private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Genesys Engage cloud private edition is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Engage cloud private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.

Genesys Engage cloud private edition has been designed to:

  • Allow a customer or partner to deploy Genesys Engage on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
  • Improve deployment and monitoring
  • Meet and exceed the scalability, security, and reliability requirements of the largest enterprise customers

With Genesys' support of Kubernetes and Helm, you can quickly set up your contact center with seamless automated deployments, get faster upgrades, monitor the services, and trigger alerts for faulty systems.

Key Features of Genesys Engage cloud private edition
Benefits Description
Cloud-native Cloud-native architecture scales automatically to meet the customer demand without extra overhead costs.
Automated Deployment Deployment artifacts and features allow customers to automate the deployment of the Genesys Multicloud platform to their choice of Infrastructure such as cloud provider and premise.
High Availability The HA capabilities have expanded through a new functionality (for example, the change from active-passive model to N+1) and utilization of Kubernetes functionality such as auto-restart of pods. The platform can be deployed to take advantage of multiple availability zones and geo-diverse regions to increase the availability of the platform.
Autoscaling Autoscaling is the ability to automatically create service copies to meet the demand. When demand decreases, microservices are chosen to be decommissioned to an appropriate level of readiness.
Monitoring All services in the platform have a rich set of metrics to allow you to monitor the operational health of the platform as a whole and the individual services in order to detect potential problem areas sooner.