About Genesys Multicloud CX private edition
Learn about the Genesys Multicloud CX private edition offering and its key features.
Genesys Multicloud CX private edition has been designed to:
- Allow a customer or partner to deploy Genesys Multicloud CX on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
- Improve deployment and monitoring
- Meet and exceed the scalability, security, and reliability requirements of the largest enterprise customers
With Genesys' support of Kubernetes and Helm, you can quickly set up your contact center with seamless automated deployments, get faster upgrades, monitor the services, and trigger alerts for faulty systems.
|Cloud-native||Cloud-native architecture scales automatically to meet the customer demand without extra overhead costs.|
|Automated Deployment||Deployment artifacts and features allow customers to automate the deployment of the Genesys Multicloud platform to their choice of Infrastructure such as cloud provider and premise.|
|High Availability||The HA capabilities have expanded through a new functionality (for example, the change from active-passive model to N+1) and utilization of Kubernetes functionality such as auto-restart of pods. The platform can be deployed to take advantage of multiple availability zones and geo-diverse regions to increase the availability of the platform.|
|Autoscaling||Autoscaling is the ability to automatically create service copies to meet the demand. When demand decreases, microservices are chosen to be decommissioned to an appropriate level of readiness.|
|Monitoring||All services in the platform have a rich set of metrics to allow you to monitor the operational health of the platform as a whole and the individual services in order to detect potential problem areas sooner.|
Supported Kubernetes platforms
Genesys supports the following Kubernetes platforms for its private edition offering:
For more information on the third-party dependencies required for the related Kubernetes platforms, see Software requirements.