Configuring monitoring

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Provides an overview of monitoring architecture in Genesys Multicloud CX private edition, different metrics collected, and related configurations.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Monitoring approach and configuration

This section provides information regarding metrics, alerts, and the monitoring approach for services. Services provide the necessary interface to use your own monitoring and logging tools, Prometheus-based metrics, and the endpoint that the Prometheus platform can scrape for alerting and monitoring. You must enable Prometheus to scrape user workload. Once enabled, Prometheus scrapes all metrics from endpoints exposed by services.

Some services optionally use Pushgateway to push metrics from jobs that cannot be scraped.

Refer to the following sections for more details about monitoring tools, metrics, handling alerts and Grafana configuration: