Designer Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Service Released onReleased forHighlights
Designer September 07, 2021
Azure.png
9.0.122.17
  • Bot block support for event-based re-entry.
Designer Application Server (DAS) August 31, 2021
PrivateEdition.png
100.0.001.0008
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
Designer August 27, 2021
Azure.png PrivateEdition.png
9.0.122.14
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
Designer August 02, 2021
AWS.png
Changes to how Designer manages internal key names in userdata.
Designer June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Designer June 28, 2021
AWS.png
Resolves an issue with the Publish operation in the previous release.
Designer June 17, 2021
AWS.png Azure.png
Invoking Dialogflow ES bots with events.
Designer April 22, 2021
AWS.png
Ability to pass initial context to bots from the Bot block.
Designer March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure.

Designer: September 07, 2021 Azure.png

    Resolved Issues

    • Upon re-entry, the Bot block now correctly supports transitioning to an event-based entry rather than an entry that first collects user input. Previously, this transition did not work correctly.
      (DES-12139)

      Designer Application Server (DAS): August 31, 2021 PrivateEdition.png

      PrivateEdition.png Private edition: 100.0.001.0008 available August 31, 2021

        For private edition

        • Designer now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
          • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
          • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see OpenShift security settings.
          • Designer is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Designer using the genesys-restricted SCC, Genesys recommends that you redeploy Designer so that you use arbitrary UIDs. (DES-11990)

          Designer: August 27, 2021 Azure.png PrivateEdition.png

          PrivateEdition.png Private edition: 9.0.122.14 available August 31, 2021

            What's New

            • The Data Table block has a new setting called Strict comparisons. When enabled, Designer uses a stricter form of matching when performing lookups. For example, leading zeros in numeric columns or spaces in string columns are not trimmed or ignored.
              (DES-11772)
            • The Bot block can now optionally send events to DialogFlow ES bots if a No Input scenario is encountered during data collection. This allows the bot to customize retry prompts for each turn rather than work with fixed retry prompts set in the Bot block. (DES-11760)
            • The Terminate Call block now correctly sets the reasons for termination. Previously, the interaction history in Workspace Web Edition (WWE) showed interactions as being in progress even after they had been terminated. (DES-11699)
            • The Send Chat Transcript block now works with Engage cloud Email. (DES-10749)
            • A new option called Use JSON format is added to the Route Call, Route Agent and Route Digital blocks to add support for special characters, such as full stops (.), single quotes ('), double-quotes ("), and At signs (@). This option is enabled by default for new blocks added to applications, but remains disabled in existing blocks. (DES-11781)

              Resolved Issues

              • On the Media Resources page, the Last Published column now correctly displays only the time and date details for when the collection was last published. Previously, the collection ID was also displayed. (DES-11846)
              • Agent routing now works correctly if the agent has a '@' character in its name. (DES-10227)
              • The TTS fallback text set in announcements now plays using the voice specified in the active Persona. (TTS fallback is used if the media resource does not have an associated audio file.) (DES-10539)
              • Digital applications now send an interaction back to the Intelligent Workload Distribution (IWD) Big Queue if the email interaction or task is not routed successfully at the end of a session. (DES-11763)
              • The Start Treatment block now sets the values for variables correctly. Previously, in certain scenarios, values were not set correctly if the Self Service module used in the Start Treatment block and an Assisted Service module used in parallel had common variable names. (DES-11827)

                Dependencies

                • Unless otherwise stated, the new features or functionality included with this release require additional actions to be taken before they become available in your environment or applications.
                  More info: Upgrade Notes

                  Known Issues

                  • The following features or functionality are not supported for Azure hosted deployments:
                    • Standard responses for chats (Chat Message block).
                    • Standard responses for emails (Automated Message block).
                    • Send Chat Transcript block.

                    For private edition

                    • Designer now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
                      • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
                      • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see OpenShift security settings.
                      • Designer is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Designer using the genesys-restricted SCC, Genesys recommends that you redeploy Designer so that you use arbitrary UIDs. (DES-11899)

                      Designer: August 02, 2021 AWS.png

                        What's New

                        • Designer applications no longer create unique userdata key names internally to track how many times a particular interaction was processed by an application, as they did in the previous version of Designer (9.0.119.09, released on June 28, 2021). The overall behavior of applications and the FlowEntryCount system variable remains unchanged and is backward compatible.
                          Important
                          If you generated a new build for one or more of your applications in the previous release of Designer, Genesys recommends that you immediately generate and test new builds for these applications after being upgraded to this release. When the new build is promoted to a Live stream, you can then deprecate the build that was generated in the previous release. This process is described in Upgrade Notes, and is required for new Designer changes to take effect in your environment and to fix the current delays and slow performance of Designer Analytics caused by builds created in the previous version.
                          (DES-11877)

                          Dependencies

                          • Unless otherwise stated, the new features or functionality included with this release require additional actions to be taken before they become available in your environment or applications.
                            More info: Upgrade Notes

                            Designer: June 30, 2021 PrivateEdition.png

                            PrivateEdition.png Private edition: 9.0.118.05 available June 30, 2021

                              For private edition

                              • Starting with this release, Designer is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (DES-11248)
                                More info: Private Edition Guide

                                Designer: June 28, 2021 AWS.png

                                  Resolved Issues

                                  • Applications using the Voice Mail routing block would not work correctly if published in the previous Designer release (version 9.0.119.08, released on June 17, 2021). This issue was caused by a defect in the compiled code created by the Publish operation that is now fixed. (DES-11775)

                                    Designer: June 17, 2021 AWS.png Azure.png

                                      What's New

                                      • For Dialogflow ES bots, Designer now supports the use of Events to directly invoke intents without requiring user input. This enables bot re-entry use cases and context can be passed along with the Event. (DES-11637)
                                        More info: Invoking a Dialogflow bot with events
                                      • If a Dialogflow ES type bot is invoked by an Event, the name of the event is captured in Analytics by a new Session Detail Record property within bots[] called botevent. (DES-11638)
                                      • The Bot block has a new property for sending initial context values to the bot. This enables the bot to fill slots with attributes that are known before the interaction starts (for example, the customer's name and email address). With these slots already filled, the bot won't prompt the customer to provide them. Note: This release adds support for voice channels. This functionality was previously supported for chat only. (DES-11290)
                                        More info: Select a variable to send context to the Bot Session
                                      • The Terminate Call and Terminate blocks have a new option called Finalize this interaction that enables you to turn off finalizing or completing the interaction when it is terminated. If switched off, the Engage cloud email or workitem is sent back to the Universal Queue in Intelligent Workload Distribution (IWD). (DES-11701)
                                      • Designer contains a new media collection, Music On Hold, that enables you to specify the default audio that plays when callers are placed on hold. This feature requires that you contact your Genesys representative to request a one-time configuration change on the Genesys cloud platform. Note: This feature is not applicable to AWS-hosted deployments. (DES-10983)
                                        More info: Music on Hold
                                      • The Chat Custom Message block now works with advanced chat. This block was previously supported only for legacy chat. (Custom messages are system messages that are received by the Widget but not displayed to chat participants.) (DES-9938)
                                      • Business Control blocks are now supported for Engage Cloud Email scenarios in Digital-type applications. (DES-11043)
                                      • The Bot block now supports the passing of context to DialogFlow ES bots for voice when the streaming audio option is enabled. (DES-11546)
                                      • This version introduces a 100 millisecond delay in starting chat busy treatments (in-queue messages), which improves the accuracy of the EstimatedWaitTime (EWT) or PositionInQueue (PIQ) values that are typically used in these messages. Note: If routing completes almost immediately (within 100 milliseconds), it may result in no busy treatment chat messages being sent from the application. This is a slight departure from earlier behavior, which sent busy treatment messages immediately, but with potentially inaccurate EWT and PIQ values. (DES-11662)

                                        Resolved Issues

                                        • Secure variables used to query data tables are no longer captured in Analytics. (DES-11209)
                                        • The tabs on the Record block are now rendering correctly. Previously, the Advanced and Results tabs were not selectable, and all UI options that should appear on those two tabs were appearing under the Recording tab. Note: No additional action is required for this item. (DES-11196)
                                        • If a customer disconnects from a digital session, Designer now proceeds to the next block without waiting for the input timeout value specified in a User Input, Menu or Bot block to elapse. Previously, Designer would continue waiting for the disconnected customer to provide input and not proceed to the next block until the specified timeout period had elapsed. (DES-10381)
                                        • The Business Hours block no longer returns an incorrect time to open for checks made within one minute after the business has closed. Note: No additional action is required for this item. (DES-11602)
                                        • Designer no longer terminates long-running asynchronous chat interactions unexpectedly if a customer reconnects to the conversation. (DES-11547)
                                        • The Route Agent block no longer results in a System Error disposition if the routing target is specified by an undefined variable or does not have a valid value, which previously caused the application to jump to the Finalize phase. Designer now records a milestone about the invalid targeting value and moves to the next block instead of jumping to Finalize. (DES-11461)
                                        • The Route Call block's exit by navigation tab conditions now makes an additional check to confirm the call is not being routed to a target before it exits the block. Previously, completed checks did not catch the routing status reliably, and Designer could proceed to other parts of the application even though the call was being routed to an available agent. (DES-11410)
                                        • User Input blocks in post-processing or consult application sessions for chat will now wait to receive input that is provided after the block starts executing. Previously, under certain rare conditions, the block used buffered input that had been received before the customer was prompted for input. (DES-11395)
                                        • The QueryVQ block now works in Azure-hosted platforms. (DES-11035)
                                        • The Parallel Test Environment (PTE) feature now includes Routing Algorithms selected in Route blocks and will use the test versions when PTE is enabled for an application. (DES-11029)
                                        • The Debug block now captures variables with JSON values correctly. Previously, it captured these values at the end of the application rather than when the block executed. (DES-11008)
                                        • The Automated Message block now uses native APIs for Engage cloud Email.┬áIf an automated message was already sent by upstream processing, the block does not send another message. Instead, it captures a milestone to indicate a second message was skipped. (DES-10746)
                                        • Designer blocks now work correctly with field code names and values that contain special characters. Previously, these resulted in processing errors. (DES-10497)
                                        • The FlowEntryCount system variable no longer increments incorrectly when child interactions are created during the processing of an interaction. (DES-10492)
                                        • Designer now removes all digital endpoints when the Disconnect Phone Numbers & Chat EndPoint option is selected. Previously, Designer disconnected only one digital endpoint and left all other digital endpoints connected. (DES-10343)
                                        • When terminating an email interaction, Designer now sends a stop reason of Sent for reporting purposes. (DES-10941)

                                          Dependencies

                                          • Unless otherwise stated, the new features or functionality included with this release require additional actions to be taken before they become available in your environment or applications.
                                            More info: Upgrade Notes
                                          • This release may also contain features or resolved issues related to other Genesys components that are released separately from Designer.
                                            More info: Other components

                                            Designer: April 22, 2021 AWS.png

                                              What's New

                                              • If you are using an Amazon Lex or Google DialogFlow bot, the Bot block has a new property for sending initial context values to the bot. This enables the bot to fill slots with attributes that are known before the interaction starts (for example, the customer's name and email address). With these slots already filled, the bot won't prompt the customer to provide them. Note: For this release, this functionality is supported for chat interactions only.
                                                (DES-10942)
                                              • The following new management tools are available under Digital Resources:
                                                • PII Rules Management enables you to protect the private information of your customers by assigning privacy rules and actions to incoming chat messages.
                                                • Standard Responses Management enables you to create and manage standard responses in Designer. The related Field Code Management and Custom Variables Management tools enable you to manage these aspects of standard responses.
                                              • Designer now gracefully handles TTS errors in Play Message blocks. If a prompt fails, Designer skips the prompt and continues processing the application. This event is then captured by Analytics as a recoverable error in the milestones of the Session Detail Record (SDR). (DES-11218)

                                                Resolved Issues

                                                • Designer no longer displays a System Error if a milestone, whether in the standalone Milestone block or embedded in another block, such as Menu or Segmentation, specifies a payload that contains a key/value pair with an empty (unspecified) key. (DES-11347)
                                                • When a Send Chat Transcript block is used in a Self Service or Assisted Service module, Designer now correctly displays the media resources in the Select a Message pop-up dialog. Previously, the media resources were not displayed in this dialog, even if a media collection was selected in the module settings. (DES-11311)
                                                • Session Detail Records now correctly appear in Designer Analytics when Debug and Callback blocks are both being used and a call is placed on a non-Live stream (i.e. Dev, QA, or UAT). (DES-11310)
                                                • Chat and email sessions that completed successfully will now display their dispositions correctly in Designer Analytics. Previously, in very rare cases, these sessions incorrectly displayed a disposition of System Error. (DES-10585)

                                                  Known Issues

                                                  • Previously, when idling while editing a locked resource (application, shared module, audio collection, or data table), a pop-up dialog containing the message "Your editing session has expired, the resource has been closed and is no longer locked for editing" would be displayed. Now, rather than a pop-up dialog, an error message saying "Disconnected from Designer" is shown instead. This is purely a visual issue with displaying the error message, and is not a functional issue. (DES-11187)
                                                  • In the Record block, the Advanced and Results tabs are currently not selectable. Instead, all of the UI options that should appear on those two tabs now appear on the Recording tab. (DES-11366)
                                                  • If you are using a Route Call block in an Application or Assisted Service module, and the Route Call block contains a Self Service module as a busy treatment, the variable names in the Application or Assisted Service module must not match any of the variable names in the Shared Module. Otherwise, the values of these variables in the Application or Assisted Service module may be overwritten. Workaround: In Applications or Assisted Service modules, avoid using variables that have the same names as variables in the Self Service module being used as a busy treatment. (DES-11372)

                                                    Designer: March 31, 2021 AWS.png Azure.png

                                                      What's New

                                                      • Starting with this release, Designer is available in Genesys Engage cloud on Azure. (DES-8909)
                                                      • Designer now supports the Engage cloud Email solution (Azure-hosted only). (DES-10730)

                                                        Resolved Issues

                                                        • Designer now correctly preserves customizations made to callback audio resources. The previous release of Designer (9.0.116.08) reverted these resources to the original audio, which could impact the caller experience if the Callback audio collection was published after upgrading to that version. (DES-11143)



                                                          Prior Releases

                                                          For information about prior releases of Designer, see Designer Release Notes.