Screen Recording Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Available Genesys CX on Private edition Highlights Release
AWS Azure
May 7, 2022 AWS.png


Support for Windows Server 2019 8.5.371.13
November 16, 2021 AWS.png


Security improvements. 8.5.370.99
July 7, 2021 AWS.png Compatibility and performance improvements. 8.5.370.95

May 07, 2022AWS.png Azure.png

What's New

  • Screen Recording Service now supports Windows Server 2019.

  • Screen Recording Service now supports the new Access-Control-Allow-Private-Network header required by the Google Chrome Private Network Access (PNA) Cross-Origin Resource Sharing (CORS) policy. (GIR-31869)

November 16, 2021AWS.png Azure.png

What's New

  • This release includes security improvements.

  • As of Jan 13, 2022, Screen Recording Service is available for Genesys Multicloud CX on Azure.

July 07, 2021AWS.png

What's New

  • This release includes compatibility and performance improvements.

    This version was originally released on June 10, 2021.

Prior Releases

For information about prior releases, see Screen Recording Service.

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