Voice Orchestration Service Release Notes

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Related documentation:

• Tenant Service Private Edition Guide
• Voice Microservices Events and Models Reference
• Voice Microservices Private Edition Guide
• Helm charts and containers for Voice Microservices
• Voice Microservices Release Notes

RSS:

• For cloud
• For private edition

Important

The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.

Available	Genesys CX on		Private edition	Highlights	Release
	AWS	Azure
December 18, 2023				Resolved issue.	100.0.100.0081
October 6, 2023				Resolved issues.	100.0.100.0079
July 31, 2023				Resolved issues.	100.0.100.0077
May 2, 2023				Resolved issue.	100.0.100.0075
January 30, 2023				Resolved issues.	100.0.100.0072
September 20, 2022				Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS). Resolved issue.	100.0.100.0063
August 25, 2022				Third-party dependency updates.	100.0.100.0059
August 17, 2022				Resolved issue.	100.0.100.0061
June 29, 2022				When Designer Applications simultaneously execute the same _genesys.statistic.sData query without subscription, the query now returns the correct result. As of July 25, 2022, new Helm charts and third-party dependency updates for Multicloud CX private edition.	100.0.100.0056
May 24, 2022				Orchestration Service now correctly processes a Designer Application in which Early exit is enabled (RouteCall block).	100.0.100.0049
April 1, 2022				Improvements to Voice Orchestration Service behavior when it receives events related to call redirection from SIP Server.	100.0.100.0043
February 22, 2022				Voice Orchestration Service now correctly processes callbacks when there is no answer at the destination.	100.0.100.0039
February 16, 2022				Voice Orchestration Service now correctly sets the media type for digital interactions from Twitter and Facebook.	100.0.100.0038
January 19, 2022				Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms. *Voice Orchestration Service now correctly encodes the HTTP request URL Important security improvements. Support for deploying all private edition services in a single namespace.	100.0.100.0033
November 12, 2021				Voice Orchestration Service now correctly handles the HTTP 201 Created success status response.	100.0.100.0030
October 28, 2021				100.0.100.0027: Resolved issue.	100.0.100.0027
October 11, 2021				100.0.100.0023: Resolved issues.	100.0.100.0023
September 15, 2021				100.0.100.0010: Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE. Support for arbitrary UIDs in private edition deployments on OpenShift.	100.0.100.0010
August 19, 2021				100.0.100.0008: Resolved issues only.	100.0.100.0008
June 30, 2021				Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.	9.0.000.16

December 18, 2023

Resolved Issues

• ORS now properly executes the <statistic:unsubscribe> action. Previously, under a high load, execution of the <statistic:unsubscribe> action could trigger an error.execution event. (VOICEMCS-5990)

October 06, 2023

Resolved Issues

• A second ORS session triggered for an interaction created by a callback session will now have a unique session ID. Previously, the second session had the same ID as the original session triggered by the callback scenario. (VOICEMCS-5799)

• Voice ORS now waits for a connection to the Config service to be established successfully before starting to process new or rebalanced interactions. Previously, after start-up, the Voice ORS node did not wait for a connection to the Config service and may fail to process new or rebalanced interactions for the first 10 seconds if connection was not established immediately. (VOICEMCS-5736)

July 31, 2023

Resolved Issues

• Previously, when a Designer application starts a consult call and then merges with main call, the Designer application may fail to proceed after the merge resulting in default routing of the call. This issue is now fixed and the merge through the Designer application works as expected. (VOICEMCS-5699)

• Previously, when executing the <ixn:redirect> action with the destination type as workbin, the refId parameter was not sent in the placeInWorkbin request. As a result, the response message could not be matched with the request and no interaction.redirect.done/error.interaction.redirect events were sent to the session upon processing the response. Now, the refId parameter is sent in the placeInWorkbin request and interaction.redirect.done/error.interaction.redirect events are sent to the session when a response message is processed. (VOICEMCS-5697)

• When executing the <dialog:start> action of type vxml or applid, the Voice Orchestration Service was ignoring the application parameter. This is now fixed and the application parameter is processed correctly. (VOICEMCS-5681)

• Previously, the error.dialog.start error may not have been published to the SCXML application when the <dialog:start> action rejected by SIP Cluster Service due to unsupported parameters. This is now fixed. (VOICEMCS-5641)

May 02, 2023

Resolved Issues

• The error.session.fetch attribute's description now contains the HTTP response code message. Previously, the description contained the entire response message text. (VOICEMCS-5385)

January 30, 2023

Resolved Issues

• When requestid is specified in the <ixn:attach> action, it is now set to an internally generated unique string identifier to be associated with the request. Previously, the <ixn:attach> action returned an incorrect requestid . (VOICEMCS-5320)

• When the timeout attribute is specified, the <session:fetch> action will fail if not executed within the timeout period . Previously, the <session:fetch> action ignored the timeout attribute. (VOICEMCS-5305)

September 20, 2022

• Private Edition: 100.0.100.0063 available September 20, 2022
• Helm charts and containers

Resolved Issues

• Voice Orchestration Service now correctly executes the <dialog:playsound type=music> action. There was a problem previously because the service was sending the ApplyTreatment request with an incorrect key in the TreatmentParms attribute. In addition, when the action was completed, event dialog.start.done was published to the session instead of dialog.playsound.done. Those issues have been fixed. (VOICEMCS-4918)

For private edition

• Voice Orchestration Service supports deployments on Azure Kubernetes Service (AKS) in Genesys Multicloud CX private edition. (CPE-3613)

August 25, 2022

• Private Edition: 100.0.100.0059 available August 25, 2022
• Helm charts and containers

For private edition

• Third-party dependency updates to maintain security and reliability. (VOICEMCS-4762)

August 17, 2022

Resolved Issues

• Only the consult interaction is removed from _genesys.ixn.interactions when interaction.detach.done for a consult call interaction is published to the strategy. The detached interaction is removed from the list. Previously, when the consult call was being detached from the session, all interactions were removed from the _genesys.ixn.interactions list and the main call interaction. (VOICEMCS-4905)

June 29, 2022

• Private Edition: 100.0.100.0056 available July 25, 2022
• Helm charts and containers

Resolved Issues

• Previously when Designer Applications simultaneously executed the same _genesys.statistic.sData query without subscription, ORS would sometimes return 0 for one of the _genesys.statistic.sData requests. This no longer happens; now the genesys.statistic.sData query returns the correct result. (VOICEMCS-4602)

For private edition

• As of July 25, 2022, this release includes:

  • An updated container and new versions of the Helm charts.
  • Third-party dependency updates to maintain security and reliability. (VOICEMCS-3564)

May 24, 2022

Resolved Issues

• Voice Orchestration Service now correctly processes a Designer Application in which Early exit is enabled in the RouteCall block and no agents are logged in. Previously, the Designer Application terminated with a final disposition of System Error. (VOICEMCS-4461)

April 01, 2022

Resolved Issues

• When Voice Orchestration Service receives events related to call redirection from SIP Server, it now terminates an existing live session, which enables Universal Routing Server (URS) to handle call redirection in a consistent fashion. This scenario is triggered when SIP Server performs default routing. Previously in the case of default routing, the Orchestration Service session continued to run when the URS session started. (VOICEMCS-4067)

February 22, 2022

Resolved Issues

• Voice Orchestration Service now publishes to the session events correctly when it executes the <ixn:createcall> action and there is no answer at the destination. Previously, incorrect interaction.notcontrolled and interaction.deleted events were sometimes published for the "No Answer" scenario. (VOICEMCS-3818)

February 16, 2022

Resolved Issues

• Voice Orchestration Service now correctly sets the media type for digital interactions from Twitter and Facebook. Previously, the media type was empty, which caused an exception in the strategy and the premature termination of the session. (VOICEMCS-3794)

January 19, 2022

• Private Edition: 100.0.100.0033 available March 28, 2022
• Helm charts and containers

Security Fixes

• This release includes important security upgrades made to third-party software. (GCLOUD-18868)

Resolved Issues

• Orchestration Service now correctly encodes the HTTP request URL when executing the action session:fetch with params containing special symbols such as the plus symbol (+). Previously, in some cases, the special symbols were not encoded properly to comply with HTTP specifications. (VOICEMCS-3581)

For private edition

• As of July 13, 2022, Voice Orchestration Service is Generally Available for deployment in Genesys Multicloud CX private edition on the Kubernetes platforms officially supported by Genesys.

• Support for deploying the Voice Front End Service in a single namespace with other private edition services has been implemented. To deploy the Voice Front End Service in a single namespace, override the namespace parameter in the Front End Service Helm chart values.yaml file:
  

  
   (VOICEMCS-2912)

November 12, 2021

Resolved Issues

• Voice Orchestration Service now correctly handles the HTTP 201 Created success status response during the <fetch> action. Previously, this response was triggered the error.session.fetch event. (VOICEMCS-3296)

October 28, 2021

Resolved Issues

• Voice Orchestration Service can now retrieve the password from the password option of the transaction list configuration object. Previously, the Designer Application did not retrieve the password from the transaction list object. (VOICEMCS-2951)

October 11, 2021

Resolved Issues

• The Voice Orchestration Service no longer restarts unexpectedly when an SCXML session is terminated because of the "Too many pending events for session" condition. (VOICEMCS-2891)

• The Voice Orchestration Service now starts the second session as soon as an EventRouteRequest message for the second Designer application arrives and the first session is detached from the first Designer application. (VOICEMCS-3107)

September 15, 2021

• Private Edition: 100.0.100.0010 available September 15, 2021
• Helm charts and containers

For private edition

• Voice Orchestration Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Orchestration Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Orchestration Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Orchestration Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

• As of October 29, 2021, Voice Orchestration Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

August 19, 2021

Resolved Issues

• The interactionid attribute is now included in interaction.terminate.done events. (VOICEMCS-2696)

• When MCP returns the content of the variables to the SCXML session through an HTTP POST request and the content length of the request exceeds 100 KB, the Voice Orchestration Service no longer responds with an HTTP 413 error code because of the internal limit in the body-parser component. The content length limit is now increased to 1 MB. (VOICEMCS-2660)

June 30, 2021

• Private Edition: 9.0.000.16 available June 30, 2021
• Helm charts and containers

For private edition

• Starting with this release, Voice Orchestration Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
  More info: Voice Microservices Private Edition Guide