Voice Microservices Events and Models Reference
Find links to all the topics in this guide.
This document introduces you to the agent- and call-related events and models that you might encounter in a Genesys Voice Microservices deployment. You will find the following information in this guide:
- A list of call events and their descriptions.
- A list of agent state and DN events and their descriptions.
- A collection of common call models and flows.