Voice Microservices Events and Models Reference

Find links to all the topics in this guide.

Related documentation:

• All services
• Voice Microservices Release Notes

RSS:

• For private edition

Beta Program

Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

This document introduces you to the agent- and call-related events and models that you might encounter in a Genesys Voice Microservices deployment. You will find the following information in this guide:

• A list of call events and their descriptions.
• A list of agent state and DN events and their descriptions.
• A collection of common call models and flows.

Topics

Learn about the topics that Voice Microservices use for event streaming.

• Topics

Events

Learn about the events produced by Voice Microservices.

• Agent state and DN events
• Call treatment events
• Call routing events
• Call handling and transfer/conference events
• Event attributes

Call models

Learn about the Voice Microservices call models.

• Basic call models
• Releasing calls
• Holding, transferring, and conferencing
• Predictive dialing
• Monitoring calls
• Working with queues