Voice Microservices Events and Models Reference

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This manual is for version Current of Voice Microservices.

Find links to all the topics in this guide.

This document introduces you to the agent- and call-related events and models that you might encounter in a Genesys Voice Microservices deployment. You will find the following information in this guide:

  • A list of call events and their descriptions.
  • A list of agent state and DN events and their descriptions.
  • A collection of common call models and flows.


Learn about the topics that Voice Microservices use for event streaming.

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