Voice Microservices Events and Models Reference
From Genesys Documentation
This manual is for version Current of Voice Microservices.
Find links to all the topics in this guide.
This document introduces you to the agent- and call-related events and models that you might encounter in a Genesys Voice Microservices deployment. You will find the following information in this guide:
- A list of call events and their descriptions.
- A list of agent state and DN events and their descriptions.
- A collection of common call models and flows.
Learn about the topics that Voice Microservices use for event streaming.
Learn about the events produced by Voice Microservices.
Learn about the Voice Microservices call models.
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