Voice Microservices Release Notes

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Related documentation:

• Helm charts and containers for Voice Microservices
• Deploying Tenant Service
• Deploying Voice Microservices

Service	Released on	Released for	Highlights
Voice Orchestration Service	October 11, 2021		100.0.100.0023: Resolved issues.
Voice SIP Cluster Service	September 27, 2021		100.0.100.0014: Resolved issue.
Voice Agent State Service	September 22, 2021		100.0.100.0007: Resolved issue.
Voice SIP Cluster Service	September 22, 2021		100.0.100.0013: Resolved issue.
Voice Tenant Service	September 16, 2021		100.0.100.0015: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice RQ Service	September 15, 2021		100.0.100.0002: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Config Service	September 15, 2021		100.0.100.0004: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Dial Plan Service	September 15, 2021		100.0.100.0005: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Front End Service	September 15, 2021		100.0.100.0004: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Registrar Service	September 15, 2021		100.0.100.0003: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice SIP Proxy Service	September 15, 2021		100.0.100.0005: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Call State Service	September 15, 2021		100.0.100.0004: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Agent State Service	September 15, 2021		100.0.100.0005: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice SIP Cluster Service	September 15, 2021		100.0.100.0012: Support for customized default Music On Hold. Support for SIP redundancy in multi-tenant environments. Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Orchestration Service	September 15, 2021		100.0.100.0010: Support for arbitrary UIDs in private edition deployments on OpenShift.
Voice Orchestration Service	August 19, 2021		100.0.100.0008: Resolved issues only.
Voice Tenant Service	August 05, 2021		100.0.100.0004: Security improvements.
Voice RQ Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Config Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Tenant Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Dial Plan Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Front End Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Registrar Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice SIP Proxy Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Call State Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Agent State Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice SIP Cluster Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.
Voice Orchestration Service	June 30, 2021		Early Adopter Program support for Genesys Engage cloud private edition.

Voice Orchestration Service: October 11, 2021

Resolved Issues

• The Voice Orchestration Service no longer restarts unexpectedly when an SCXML session is terminated because of the "Too many pending events for session" condition. (VOICEMCS-2891)
• The Voice Orchestration Service now starts the second session as soon as an EventRouteRequest message for the second Designer application arrives and the first session is detached from the first Designer application. (VOICEMCS-3107)

Voice SIP Cluster Service: September 27, 2021

Resolved Issues

• The call-cleanup idle timeout in the Voice SIP Cluster Service has been increased from 60 minutes to 4 hours. (VOICEMCS-2987)

Voice SIP Cluster Service: September 22, 2021

Resolved Issues

• When a trunk, softswitch, or trunk group is deleted from the environment, the Voice SIP Cluster Service now correctly removes device's Prometheus metrics. Previously, the Voice SIP Cluster Service did not remove metrics of the deleted device, which led to invalid alerts on that device. (VOICEMCS-2751)

Voice Agent State Service: September 22, 2021

Resolved Issues

• The Voice Agent State Service no longer performs After Call Work (ACW) actions when an agent logs out while on a call, and then the call is released. (VOICEMCS-2835)

Voice Tenant Service: September 16, 2021

Private edition: 100.0.100.0015 available September 16, 2021

For private edition

• Voice Tenant Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure the Tenant Service.
  • Voice Tenant Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Tenant Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Tenant Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure the Tenant Service

Voice Front End Service: September 15, 2021

Private edition: 100.0.100.0004 available September 15, 2021

For private edition

• Voice Front End Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Front End Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Front End Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Front End Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice SIP Proxy Service: September 15, 2021

Private edition: 100.0.100.0005 available September 15, 2021

For private edition

• Voice SIP Proxy Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice SIP Proxy Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice SIP Proxy Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice SIP Proxy Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Dial Plan Service: September 15, 2021

Private edition: 100.0.100.0005 available September 15, 2021

For private edition

• Voice Dial Plan Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Dial Plan Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Dial Plan Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Dial Plan Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Config Service: September 15, 2021

Private edition: 100.0.100.0004 available September 15, 2021

For private edition

• Voice Config Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Config Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Config Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Config Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice RQ Service: September 15, 2021

Private edition: 100.0.100.0002 available September 15, 2021

For private edition

• Voice RQ Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice RQ Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice RQ Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice RQ Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Agent State Service: September 15, 2021

Private edition: 100.0.100.0005 available September 15, 2021

For private edition

• Voice Agent State Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Agent State Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Agent State Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Agent State Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice SIP Cluster Service: September 15, 2021

Private edition: 100.0.100.0012 available September 15, 2021

What's New

• Voice SIP Cluster Service supports customized default music per Tenant basis that is played when a call is placed on hold. For each Tenant, the Voice SIP Cluster Service composes a specific URI  that points to the Music on Hold (MOH) resource, and then includes this URI in a SIP INFO message to GVP when an active call is placed on hold. The MOH resource is a media file stored in the Designer Music on Hold media collection. Designer release 9.0.119.08 is required for this feature support. Refer to the Designer documentation for details. (VOICEMCS-1996)
• Voice SIP Cluster Service supports SIP redundancy in multi-tenant environments. SIP redundancy enables the Voice SIP Cluster Service to place an outgoing call to an external destination/remote agent using a trunk or softswitch DN in another region within the Tenant if local resources are not available. (VOICEMCS-1894)

For private edition

• Voice SIP Cluster Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice SIP Cluster Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice SIP Cluster Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice SIP Cluster Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Orchestration Service: September 15, 2021

Private edition: 100.0.100.0010 available September 15, 2021

For private edition

• Voice Orchestration Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Orchestration Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Orchestration Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Orchestration Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Registrar Service: September 15, 2021

Private edition: 100.0.100.0003 available September 15, 2021

For private edition

• Voice Registrar Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Registrar Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Registrar Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Registrar Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Call State Service: September 15, 2021

Private edition: 100.0.100.0004 available September 15, 2021

For private edition

• Voice Call State Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
  • Voice Call State Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Call State Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Call State Service so that you use arbitrary UIDs. (VOICEMCS-2614)
    More info: Configure Voice Microservices

Voice Orchestration Service: August 19, 2021

Resolved Issues

• The interactionid attribute is now included in interaction.terminate.done events. (VOICEMCS-2696)
• When MCP returns the content of the variables to the SCXML session through an HTTP POST request and the content length of the request exceeds 100 KB, the Voice Orchestration Service no longer responds with an HTTP 413 error code because of the internal limit in the body-parser component. The content length limit is now increased to 1 MB. (VOICEMCS-2660)

Voice Tenant Service: August 05, 2021

Private edition: 100.0.100.0004 available August 05, 2021

Security Fixes

• This release improves storage of security keys. (VOICEMCS-2463)

Voice Front End Service: June 30, 2021

Private edition: 9.0.000.05 available June 30, 2021

For private edition

• Starting with this release, Voice Front End Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice SIP Proxy Service: June 30, 2021

Private edition: 9.0.000.09 available June 30, 2021

For private edition

• Starting with this release, Voice SIP Proxy Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Dial Plan Service: June 30, 2021

Private edition: 9.0.000.06 available June 30, 2021

For private edition

• Starting with this release, Voice Dial Plan Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice SIP Cluster Service: June 30, 2021

Private edition: 9.0.000.32 available June 30, 2021

For private edition

• Starting with this release, Voice SIP Cluster Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Config Service: June 30, 2021

Private edition: 9.0.000.07 available June 30, 2021

For private edition

• Starting with this release, Voice Config Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Agent State Service: June 30, 2021

Private edition: 9.0.000.10 available June 30, 2021

For private edition

• Starting with this release, Voice Agent State Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice RQ Service: June 30, 2021

Private edition: 9.0.000.08 available June 30, 2021

For private edition

• Starting with this release, Voice RQ Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Orchestration Service: June 30, 2021

Private edition: 9.0.000.16 available June 30, 2021

For private edition

• Starting with this release, Voice Orchestration Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Registrar Service: June 30, 2021

Private edition: 9.0.000.12 available June 30, 2021

For private edition

• Starting with this release, Voice Registrar Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Call State Service: June 30, 2021

Private edition: 9.0.000.05 available June 30, 2021

For private edition

• Starting with this release, Voice Call State Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Private Edition Guide

Voice Tenant Service: June 30, 2021

Private edition: 9.0.000.35 available June 30, 2021

For private edition

• Starting with this release, Voice Tenant Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
  More info: Tenant Service Private Edition Guide