Voice Microservices Release Notes

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Contents

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service First availabilityReleased forHighlightsRelease number
Voice Orchestration Service January 19, 2022
Azure.png
Resolved issue. 100.0.100.0033
Voice Voicemail Service December 10, 2021
PrivateEdition.png
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments.
  • Important security improvements.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0008
Voice SIP Cluster Service November 19, 2021
Azure.png
100.0.100.0021: Resolved Issue. 100.0.100.0021
Voice Orchestration Service November 12, 2021
Azure.png
100.0.100.0030: Resolved issue. 100.0.100.0030
Voice SIP Proxy Service November 12, 2021
Azure.png
100.0.100.0010: Resolved issue. 100.0.100.0010
Voice Orchestration Service October 28, 2021
Azure.png
100.0.100.0027: Resolved issue. 100.0.100.0027
Voice Tenant Service October 21, 2021
PrivateEdition.png
100.0.100.0017:
  • Support for log forwarding to standard output (stdout).
  • Support for Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage.
100.0.100.0017
Voice Orchestration Service October 11, 2021
Azure.png
100.0.100.0023: Resolved issues. 100.0.100.0023
Voice SIP Cluster Service September 27, 2021
Azure.png PrivateEdition.png
100.0.100.0014:
  • Resolved issue.
  • Log redirection to standard output (stdout).
100.0.100.0014
Voice SIP Cluster Service September 22, 2021
Azure.png
100.0.100.0013: Resolved issue. 100.0.100.0013
Voice Agent State Service September 22, 2021
Azure.png
100.0.100.0007: Resolved issue. 100.0.100.0007
Voice Tenant Service September 16, 2021
PrivateEdition.png
100.0.100.0015:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0015
Voice Dial Plan Service September 15, 2021
PrivateEdition.png
100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice SIP Cluster Service September 15, 2021
Azure.png PrivateEdition.png
100.0.100.0012:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for customized default Music On Hold.
  • Support for SIP redundancy in multi-tenant environments.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0012
Voice Agent State Service September 15, 2021
PrivateEdition.png
100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice Front End Service September 15, 2021
PrivateEdition.png
100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice Call State Service September 15, 2021
PrivateEdition.png
100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice RQ Service September 15, 2021
PrivateEdition.png
100.0.100.0002:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0002
Voice Config Service September 15, 2021
PrivateEdition.png
100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice SIP Proxy Service September 15, 2021
PrivateEdition.png
100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice Orchestration Service September 15, 2021
PrivateEdition.png
100.0.100.0010:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0010
Voice Registrar Service September 15, 2021
PrivateEdition.png
100.0.100.0003:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0003
Voice Orchestration Service August 19, 2021
Azure.png
100.0.100.0008: Resolved issues only. 100.0.100.0008
Voice Tenant Service August 05, 2021
PrivateEdition.png
100.0.100.0004: Security improvements. 100.0.100.0004
Voice Config Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.07
Voice SIP Cluster Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.32
Voice Registrar Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.12
Voice Tenant Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.35
Voice Agent State Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.10
Voice Front End Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.05
Voice Call State Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.05
Voice RQ Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.08
Voice SIP Proxy Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.09
Voice Orchestration Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.16
Voice Dial Plan Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.06

Voice Orchestration Service: January 19, 2022 Azure.png

Resolved Issues

  • Orchestration Service now correctly encodes the HTTP request URL when executing the action session:fetch with params containing special symbols such as the plus symbol (+). Previously, in some cases, the special symbols were not encoded properly to comply with HTTP specifications. (VOICEMCS-3581)

Voice Voicemail Service: December 10, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0008 available December 10, 2021

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18874)

For private edition

  • Starting with this release, Voice Voicemail Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program.
  • Voice Voicemail Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs.
    • Voice Voicemail Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Voicemail Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Voicemail Service so that you use arbitrary UIDs. (VOICEMCS-2614)

Voice SIP Cluster Service: November 19, 2021 Azure.png

Resolved Issues

  • Voice SIP Cluster Service now correctly selects an originating trunk for inbound calls. Voice SIP Cluster Service selects the trunk only if the partition ID of that trunk is the same as the tenant callcenterid (CCID) received in the X-Genesys-Partition-Id header of the initial INVITE message that is arrived from a Voice SIP Proxy Service. (VOICEMCS-3224)

Voice Orchestration Service: November 12, 2021 Azure.png

Resolved Issues

  • Voice Orchestration Service now correctly handles the HTTP 201 Created success status response during the <fetch> action. Previously, this response was triggered the error.session.fetch event. (VOICEMCS-3296)

Voice SIP Proxy Service: November 12, 2021 Azure.png

Resolved Issues

  • Voice SIP Proxy Service now includes an X-Genesys-Partition-Id header containing the tenant callcenterid (CCID) in the outgoing initial INVITE message. (VOICEMCS-3063)

Voice Orchestration Service: October 28, 2021 Azure.png

Resolved Issues

  • Voice Orchestration Service can now retrieve the password from the password option of the transaction list configuration object. Previously, the Designer Application did not retrieve the password from the transaction list object. (VOICEMCS-2951)

Voice Tenant Service: October 21, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0017 available October 21, 2021

For private edition

  • Tenant Service now supports optional forwarding of logs to standard output (stdout) using a Fluent Bit sidecar and an ephemeral volume (emptyDir). (VOICEMCS-2661)
  • Tenant Service now supports Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage for logging from individual Tenant pods. (VOICEMCS-2675)

Voice Orchestration Service: October 11, 2021 Azure.png

Resolved Issues

  • The Voice Orchestration Service no longer restarts unexpectedly when an SCXML session is terminated because of the "Too many pending events for session" condition. (VOICEMCS-2891)
  • The Voice Orchestration Service now starts the second session as soon as an EventRouteRequest message for the second Designer application arrives and the first session is detached from the first Designer application. (VOICEMCS-3107)

Voice SIP Cluster Service: September 27, 2021 Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0014 available November 12, 2021

Resolved Issues

  • The call-cleanup idle timeout in the Voice SIP Cluster Service has been increased from 60 minutes to 4 hours. (VOICEMCS-2987)

For private edition

  • Voice SIP Cluster Service now supports optional forwarding of SIPNode logs to standard output (stdout) using a Fluent Bit sidecar and an ephemeral volume (emptyDir). You must override parameters in the voice-sip Helm chart values.yaml file to implement Fluent Bit log forwarding to stdout. (VOICEMCS-2662)

Voice SIP Cluster Service: September 22, 2021 Azure.png

Resolved Issues

  • When a trunk, softswitch, or trunk group is deleted from the environment, the Voice SIP Cluster Service now correctly removes device's Prometheus metrics. Previously, the Voice SIP Cluster Service did not remove metrics of the deleted device, which led to invalid alerts on that device. (VOICEMCS-2751)

Voice Agent State Service: September 22, 2021 Azure.png

Resolved Issues

  • The Voice Agent State Service no longer performs After Call Work (ACW) actions when an agent logs out while on a call, and then the call is released. (VOICEMCS-2835)

Voice Tenant Service: September 16, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0015 available September 16, 2021

For private edition

  • Voice Tenant Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure the Tenant Service.
    • Voice Tenant Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Tenant Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Tenant Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure the Tenant Service
  • As of October 29, 2021, Voice Tenant Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1978)

Voice Dial Plan Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0005 available September 15, 2021

For private edition

  • Voice Dial Plan Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Dial Plan Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Dial Plan Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Dial Plan Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Dial Plan Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice SIP Cluster Service: September 15, 2021 Azure.png PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0012 available September 15, 2021

What's New

  • Voice SIP Cluster Service supports customized default music per Tenant basis that is played when a call is placed on hold. For each Tenant, the Voice SIP Cluster Service composes a specific URI  that points to the Music on Hold (MOH) resource, and then includes this URI in a SIP INFO message to GVP when an active call is placed on hold. The MOH resource is a media file stored in the Designer Music on Hold media collection. Designer release 9.0.119.08 is required for this feature support. Refer to the Designer documentation for details. (VOICEMCS-1996)
  • Voice SIP Cluster Service supports SIP redundancy in multi-tenant environments. SIP redundancy enables the Voice SIP Cluster Service to place an outgoing call to an external destination/remote agent using a trunk or softswitch DN in another region within the Tenant if local resources are not available. (VOICEMCS-1894)

For private edition

  • Voice SIP Cluster Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice SIP Cluster Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice SIP Cluster Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice SIP Cluster Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice SIP Cluster Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Agent State Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0005 available September 15, 2021

For private edition

  • Voice Agent State Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Agent State Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Agent State Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Agent State Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Agent State Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Front End Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0004 available September 15, 2021

For private edition

  • Voice Front End Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Front End Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Front End Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Front End Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Front End Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Call State Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0004 available September 15, 2021

For private edition

  • Voice Call State Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Call State Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Call State Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Call State Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Call State Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice RQ Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0002 available September 15, 2021

For private edition

  • Voice RQ Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice RQ Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice RQ Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice RQ Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice RQ Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Config Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0004 available September 15, 2021

For private edition

  • Voice Config Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Config Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Config Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Config Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Config Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice SIP Proxy Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0005 available September 15, 2021

For private edition

  • Voice SIP Proxy Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice SIP Proxy Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice SIP Proxy Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice SIP Proxy Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice SIP Proxy Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Orchestration Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0010 available September 15, 2021

For private edition

  • Voice Orchestration Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Orchestration Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Orchestration Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Orchestration Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Orchestration Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Registrar Service: September 15, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0003 available September 15, 2021

For private edition

  • Voice Registrar Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Voice Microservices.
    • Voice Registrar Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Registrar Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Registrar Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure Voice Microservices
  • As of October 29, 2021, Voice Registrar Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1983)

Voice Orchestration Service: August 19, 2021 Azure.png

Resolved Issues

  • The interactionid attribute is now included in interaction.terminate.done events. (VOICEMCS-2696)
  • When MCP returns the content of the variables to the SCXML session through an HTTP POST request and the content length of the request exceeds 100 KB, the Voice Orchestration Service no longer responds with an HTTP 413 error code because of the internal limit in the body-parser component. The content length limit is now increased to 1 MB. (VOICEMCS-2660)

Voice Tenant Service: August 05, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 100.0.100.0004 available August 05, 2021

Security Fixes

  • This release improves storage of security keys. (VOICEMCS-2463)

Voice Config Service: June 30, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.000.07 available June 30, 2021

For private edition

  • Starting with this release, Voice Config Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

Voice SIP Cluster Service: June 30, 2021 PrivateEdition.png

PrivateEdition.png

Private Edition: 9.0.000.32 available June 30, 2021

For private edition

  • Starting with this release, Voice SIP Cluster Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.12 available June 30, 2021

For private edition

  • Starting with this release, Voice Registrar Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.35 available June 30, 2021

For private edition

  • Starting with this release, Voice Tenant Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Tenant Service Private Edition Guide

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Private Edition: 9.0.000.10 available June 30, 2021

For private edition

  • Starting with this release, Voice Agent State Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.05 available June 30, 2021

For private edition

  • Starting with this release, Voice Front End Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.05 available June 30, 2021

For private edition

  • Starting with this release, Voice Call State Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.08 available June 30, 2021

For private edition

  • Starting with this release, Voice RQ Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.09 available June 30, 2021

For private edition

  • Starting with this release, Voice SIP Proxy Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.16 available June 30, 2021

For private edition

  • Starting with this release, Voice Orchestration Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide

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Private Edition: 9.0.000.06 available June 30, 2021

For private edition

  • Starting with this release, Voice Dial Plan Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Voice Microservices Private Edition Guide