Voice Microservices Release Notes

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These Release Notes provide information about recent releases of Voice Microservices and Tenant Service, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service Available Genesys CX on Private edition Highlights Release
AWS Azure GCP
Voice Orchestration ServiceJanuary 30, 2023

Azure.png

Resolved issues. 100.0.100.0072
Voice Dial Plan ServiceSeptember 20, 2022

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PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Third-party dependency updates.

100.0.100.0018
Voice Voicemail ServiceSeptember 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Third-party dependency updates.

100.0.100.0016
Voice Agent State ServiceSeptember 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Third-party dependency updates.

100.0.100.0017
Voice Orchestration ServiceSeptember 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Resolved issue.

100.0.100.0063
Voice Config ServiceSeptember 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Resolved issue.

100.0.100.0014
Voice Call State ServiceSeptember 20, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


Third-party dependency updates.

100.0.100.0016
Voice Tenant ServiceSeptember 12, 2022

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PrivateEdition.png Important information about upgrading Tenant Service. 100.0.100.0076
Voice Voicemail ServiceAugust 25, 2022

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PrivateEdition.png Third-party dependency updates. 100.0.100.0014
Voice Registrar ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0021
Voice Front End ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0010
Voice SIP Proxy ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0020
Voice Agent State ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0015
Voice Orchestration ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0059
Voice Call State ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0014
Voice Dial Plan ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0016
Voice RQ ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0011
Voice Config ServiceAugust 25, 2022

Azure.png

PrivateEdition.png Third-party dependency updates. 100.0.100.0011
Voice Orchestration ServiceAugust 17, 2022

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Resolved issue. 100.0.100.0061
Voice SIP Cluster ServiceAugust 2, 2022

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PrivateEdition.png
  • Call monitoring subscription in SIP Server is now cleared correctly (cancellation of call monitoring is successful).
  • In the INVITE message sent to a conference destination, the user part of the From header is now updated correctly (the Tenant ID is not added to the From header).
  • Third-party dependency updates.
100.0.100.0036
Voice Call State ServiceJuly 25, 2022 PrivateEdition.png New Helm charts and third-party dependency updates. 100.0.100.0013
Voice Agent State ServiceJuly 25, 2022 PrivateEdition.png New Helm charts and third-party dependency updates. 100.0.100.0013
Voice Dial Plan ServiceJuly 25, 2022 PrivateEdition.png New Helm charts and third-party dependency updates. 100.0.100.0015
Voice SIP Proxy ServiceJuly 25, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


New Helm charts and third-party dependency updates.

100.0.100.0019
Voice Config ServiceJuly 25, 2022 PrivateEdition.png New Helm charts and third-party dependency updates. 100.0.100.0010
Voice SIP Cluster ServiceJuly 25, 2022

Azure.png

PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


New Helm charts and third-party dependency updates.

100.0.100.0030
Voice RQ ServiceJuly 25, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


New Helm charts and third-party dependency updates.

100.0.100.0010
Voice Front End ServiceJuly 25, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


New Helm charts and third-party dependency updates.

100.0.100.0009
Voice Registrar ServiceJuly 25, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


New Helm charts and third-party dependency updates.

100.0.100.0019
Voice Tenant ServiceJuly 8, 2022

Azure.png

PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Default logging sidecars for Tenant Service now run Fluent Bit version 1.8.2.

  • Updated Helm chart.
  • Recommendation to specify location in your Helm deployment overrides file.
100.0.100.0068
Voice Orchestration ServiceJune 29, 2022

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PrivateEdition.png
  • When Designer Applications simultaneously execute the same _genesys.statistic.sData query without subscription, the query now returns the correct result.
  • As of July 25, 2022, new Helm charts and third-party dependency updates for Multicloud CX private edition.
100.0.100.0056
Voice Orchestration ServiceMay 24, 2022

Azure.png

Orchestration Service now correctly processes a Designer Application in which Early exit is enabled (RouteCall block). 100.0.100.0049
Voice Tenant ServiceMay 20, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


*Logging recommendations.

  • Tenant provisioning information now updates correctly.
  • Update to the Tenant Service Helm chart.
100.0.100.0060
Voice SIP Cluster ServiceApril 4, 2022

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  • Voice SIP Cluster service introduces a configurable user data size limit for the RequestUpdateUserData and RequestAttachUserData requests.
  • Fixed a memory leak in SIP node.
100.0.100.0027
Voice Orchestration ServiceApril 1, 2022

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Improvements to Voice Orchestration Service behavior when it receives events related to call redirection from SIP Server. 100.0.100.0043
Voice Config ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0008
Voice Front End ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0006
Voice SIP Cluster ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0022
Voice Registrar ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0008
Voice RQ ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0008
Voice Agent State ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0010
Voice Dial Plan ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0013
Voice Call State ServiceMarch 28, 2022 PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Important security improvements.

  • Support for deploying all private edition services in a single namespace.
100.0.100.0008
Voice SIP Proxy ServiceMarch 8, 2022

Azure.png

PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Support for a new voice call rebalancing feature.

  • Voice SIP Proxy service now supports the reuse of TCP connections.
  • Voice SIP Proxy now maintains a TCP connection when it receives an incorrect SIP message over the connection.
  • Important security improvements.
  • Support for deploying all private edition services in a single namespace.
100.0.100.0014
Voice SIP Cluster ServiceMarch 7, 2022

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  • Support for a new voice call rebalancing feature.
  • Support for customization of the Designer Application Server (DAS) part of the dial-plan-moh option value.
100.0.100.0025
Voice Orchestration ServiceFebruary 22, 2022

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Voice Orchestration Service now correctly processes callbacks when there is no answer at the destination. 100.0.100.0039
Voice SIP Cluster ServiceFebruary 16, 2022

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Updates to SIP node. 100.0.100.0024
Voice Orchestration ServiceFebruary 16, 2022

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Voice Orchestration Service now correctly sets the media type for digital interactions from Twitter and Facebook. 100.0.100.0038
Voice Tenant ServiceFebruary 7, 2022 PrivateEdition.png
  • Important security improvements.
  • Support for deploying all private edition services in a single namespace.
100.0.100.0041
Voice Voicemail ServiceFebruary 1, 2022

Azure.png

PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


Support for GDPR.

100.0.100.0009
Voice Orchestration ServiceJanuary 19, 2022

Azure.png

PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Voice Orchestration Service now correctly encodes the HTTP request URL

  • Important security improvements.
  • Support for deploying all private edition services in a single namespace.
100.0.100.0033
Voice Voicemail ServiceDecember 10, 2021 PrivateEdition.png
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments.
  • Important security improvements..
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0008
Voice SIP Cluster ServiceNovember 19, 2021

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  • Voice SIP Cluster Service now correctly selects an originating trunk for inbound calls.
  • Known issue related to call supervision.
100.0.100.0021
Voice SIP Proxy ServiceNovember 12, 2021

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PrivateEdition.png 100.0.100.0010: Resolved issue. 100.0.100.0010
Voice Orchestration ServiceNovember 12, 2021

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Voice Orchestration Service now correctly handles the HTTP 201 Created success status response. 100.0.100.0030
Voice Orchestration ServiceOctober 28, 2021

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100.0.100.0027: Resolved issue. 100.0.100.0027
Voice Tenant ServiceOctober 21, 2021 PrivateEdition.png 100.0.100.0017:
  • Support for log forwarding to standard output (stdout).
  • Support for Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage.
100.0.100.0017
Voice Orchestration ServiceOctober 11, 2021

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100.0.100.0023: Resolved issues. 100.0.100.0023
Voice SIP Cluster ServiceSeptember 27, 2021

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PrivateEdition.png 100.0.100.0014:
  • Resolved issue.
  • Log redirection to standard output (stdout).
100.0.100.0014
Voice SIP Cluster ServiceSeptember 22, 2021

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100.0.100.0013: Resolved issue. 100.0.100.0013
Voice Agent State ServiceSeptember 22, 2021

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100.0.100.0007: Resolved issue. 100.0.100.0007
Voice Tenant ServiceSeptember 16, 2021 PrivateEdition.png 100.0.100.0015:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0015
Voice SIP Proxy ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice Dial Plan ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice Call State ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice SIP Cluster ServiceSeptember 15, 2021

Azure.png

PrivateEdition.png 100.0.100.0012:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for customized default Music On Hold.
  • Support for SIP redundancy in multi-tenant environments.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0012
Voice Registrar ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0003:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0003
Voice Front End ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice Config ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0004:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0004
Voice RQ ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0002:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0002
Voice Agent State ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0005:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0005
Voice Orchestration ServiceSeptember 15, 2021 PrivateEdition.png 100.0.100.0010:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0010
Voice Orchestration ServiceAugust 19, 2021

Azure.png

100.0.100.0008: Resolved issues only. 100.0.100.0008
Voice Tenant ServiceAugust 5, 2021 PrivateEdition.png 100.0.100.0004: Security improvements. 100.0.100.0004
Voice RQ ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.08
Voice Config ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.07
Voice Dial Plan ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.06
Voice Tenant ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.35
Voice Orchestration ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.16
Voice Agent State ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.10
Voice Call State ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.05
Voice SIP Cluster ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.32
Voice Front End ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.05
Voice SIP Proxy ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.09
Voice Registrar ServiceJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.12
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