Voice Microservices Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Released onReleased forHighlights
Voice RQ Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Config Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Tenant Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Dial Plan Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Front End Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Registrar Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice SIP Proxy Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Call State Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Agent State Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice SIP Cluster Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.
Voice Orchestration Service June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Engage cloud private edition.

Voice Front End Service: June 30, 2021 PrivateEdition.png

PrivateEdition.png Private edition: 9.0.000.05 available June 30, 2021

    For private edition

    • Starting with this release, Voice Front End Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
      More info: Private Edition Guide

      Voice Agent State Service: June 30, 2021 PrivateEdition.png

      PrivateEdition.png Private edition: 9.0.000.10 available June 30, 2021

        For private edition

        • Starting with this release, Voice Agent State Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
          More info: Private Edition Guide

          Voice Dial Plan Service: June 30, 2021 PrivateEdition.png

          PrivateEdition.png Private edition: 9.0.000.06 available June 30, 2021

            For private edition

            • Starting with this release, Voice Dial Plan Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
              More info: Private Edition Guide

              Voice Tenant Service: June 30, 2021 PrivateEdition.png

              PrivateEdition.png Private edition: 9.0.000.35 available June 30, 2021

                For private edition

                • Starting with this release, Voice Tenant Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                  More info: Tenant Service Private Edition Guide

                  Voice Orchestration Service: June 30, 2021 PrivateEdition.png

                  PrivateEdition.png Private edition: 9.0.000.16 available June 30, 2021

                    For private edition

                    • Starting with this release, Voice Orchestration Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                      More info: Private Edition Guide

                      Voice SIP Cluster Service: June 30, 2021 PrivateEdition.png

                      PrivateEdition.png Private edition: 9.0.000.32 available June 30, 2021

                        For private edition

                        • Starting with this release, Voice SIP Cluster Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                          More info: Private Edition Guide

                          Voice SIP Proxy Service: June 30, 2021 PrivateEdition.png

                          PrivateEdition.png Private edition: 9.0.000.09 available June 30, 2021

                            For private edition

                            • Starting with this release, Voice SIP Proxy Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                              More info: Private Edition Guide

                              Voice Config Service: June 30, 2021 PrivateEdition.png

                              PrivateEdition.png Private edition: 9.0.000.07 available June 30, 2021

                                For private edition

                                • Starting with this release, Voice Config Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                                  More info: Private Edition Guide

                                  Voice RQ Service: June 30, 2021 PrivateEdition.png

                                  PrivateEdition.png Private edition: 9.0.000.08 available June 30, 2021

                                    For private edition

                                    • Starting with this release, Voice RQ Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                                      More info: Private Edition Guide

                                      Voice Registrar Service: June 30, 2021 PrivateEdition.png

                                      PrivateEdition.png Private edition: 9.0.000.12 available June 30, 2021

                                        For private edition

                                        • Starting with this release, Voice Registrar Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                                          More info: Private Edition Guide

                                          Voice Call State Service: June 30, 2021 PrivateEdition.png

                                          PrivateEdition.png Private edition: 9.0.000.05 available June 30, 2021

                                            For private edition

                                            • Starting with this release, Voice Call State Service is available for select customers in Genesys Engage cloud private edition, as part of the Early Adopter Program. (VOICEMCS-1740)
                                              More info: Private Edition Guide