Voice Tenant Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
First availabilityReleased forHighlightsRelease number
February 07, 2022
PrivateEdition.png
  • Important security improvements.
  • Support for deploying all private edition services in a single namespace.
100.0.100.0041
October 21, 2021
PrivateEdition.png
100.0.100.0017:
  • Support for log forwarding to standard output (stdout).
  • Support for Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage.
100.0.100.0017
September 16, 2021
PrivateEdition.png
100.0.100.0015:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0015
August 05, 2021
PrivateEdition.png
100.0.100.0004: Security improvements. 100.0.100.0004
June 30, 2021
PrivateEdition.png
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.35

February 07, 2022 PrivateEdition.png

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18712)

For private edition

  • Support for deploying the Tenant service in a single namespace with other private edition services has been implemented. No configuration changes are required to enable this alternative deployment scenario. For more information, see Deployment scenarios. (VOICEMCS-2912)

October 21, 2021 PrivateEdition.png

For private edition

  • Tenant Service now supports optional forwarding of logs to standard output (stdout) using a Fluent Bit sidecar and an ephemeral volume (emptyDir). (VOICEMCS-2661)
  • Tenant Service now supports Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage for logging from individual Tenant pods. (VOICEMCS-2675)

September 16, 2021 PrivateEdition.png

For private edition

  • Voice Tenant Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure the Tenant Service.
    • Voice Tenant Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Tenant Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Tenant Service so that you use arbitrary UIDs.
    (VOICEMCS-2614)
    More info: Configure the Tenant Service
  • As of October 29, 2021, Voice Tenant Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1978)

August 05, 2021 PrivateEdition.png

Security Fixes

  • This release improves storage of security keys. (VOICEMCS-2463)

June 30, 2021 PrivateEdition.png

For private edition

  • Starting with this release, Voice Tenant Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Tenant Service Private Edition Guide