Voice Tenant Service Release Notes

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This topic is part of the manual Genesys Multicloud CX Release Notes for version Current of Genesys Multicloud CX Release Notes.


Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Available Genesys CX on Private edition Highlights Release
AWS Azure
September 12, 2022

Azure.png

PrivateEdition.png Important information about upgrading Tenant Service. 100.0.100.0076
July 8, 2022

Azure.png

PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.


*Default logging sidecars for Tenant Service now run Fluent Bit version 1.8.2.

  • Updated Helm chart.
  • Recommendation to specify location in your Helm deployment overrides file.
100.0.100.0068
May 20, 2022 PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).


*Logging recommendations.

  • Tenant provisioning information now updates correctly.
  • Update to the Tenant Service Helm chart.
100.0.100.0060
February 7, 2022 PrivateEdition.png
  • Important security improvements.
  • Support for deploying all private edition services in a single namespace.
100.0.100.0041
October 21, 2021 PrivateEdition.png 100.0.100.0017:
  • Support for log forwarding to standard output (stdout).
  • Support for Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage.
100.0.100.0017
September 16, 2021 PrivateEdition.png 100.0.100.0015:
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
100.0.100.0015
August 5, 2021 PrivateEdition.png 100.0.100.0004: Security improvements. 100.0.100.0004
June 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 9.0.000.35

September 12, 2022Azure.png PrivateEdition.png

Resolved Issues

  • After deployment, the value specified for the datacenters parameter in the values.yaml file is processed correctly; the -dev suffix is no longer appended to the value. Previously, the -dev suffix was added internally after deployment. For example, instead of dc1, which was the value entered, the value propagated to the system was dc1-dev. This has been fixed. (VOICEMCS-4667)

For private edition

  • If you are currently running a version of Tenant Service that is older than version 100.0.100.0068 and you plan to upgrade the service to the latest version, upgrade to version 100.0.100.0068 first, and then to version 100.0.100.0076. (VOICEMCS-4957)

July 08, 2022Azure.png PrivateEdition.png

What's New

  • Default logging sidecars for Tenant Service now run Fluent Bit version 1.8.2. You can also override that value and use the latest Fluent Bit version (1.9.5). (VOICEMCS-4299)

  • The Helm chart has been updated and allows the Tenant deployment to work with Persistent Volume Claim (PVC) enabled.

    Genesys recommends that you specify location in your Helm deployment overrides file to deploy the Tenant Service. Specify the location based on your infrastructure.
    Tenant v10001000068 location.png
     (VOICEMCS-4131)

For private edition

  • As of July 13, 2022, Voice Tenant Service is Generally Available for deployment in Genesys Multicloud CX private edition on the Kubernetes platforms officially supported by Genesys.

May 20, 2022PrivateEdition.png

Resolved Issues

  • When you attempt to upgrade from Tenant Service version 100.0.100.0017 to version100.0.100.0041, the Tenant provisioning information isn’t updated properly for some of the required application options. You must complete an upgrade to Tenant Service version 100.0.100.0060 to restore the missing options. You can now upgrade directly from version 100.0.100.0017 or version 100.0.1000041 to version 100.0.100.0060 to restore missing options. (VOICEMCS-3862)

Known Issues

  • A new deployment or upgrade of Tenant Service might fail if you have enabled file logging from Tenant pods to persistent volumes, among other parameters.
    Workaround: While Tenant Service supports logging to an RWO volume, Genesys recommends that you use Fluent Bit. Tenant Service supports the Fluent Bit logging framework that redirects the logs of legacy components to standard output (stdout) or mounting a log volume shared among all Tenant pods, including one that can be set up through tenant-monitor. (VOICEMCS-4131)

For private edition

  • To avoid environment variable conflicts in single namespace deployments, enableServiceLinks=false has been added to the Tenant Service Helm chart. (VOICEMCS-3786)

  • Voice Tenant Service supports deployments on Azure Kubernetes Service (AKS) in Genesys Multicloud CX private edition. (CPE-3610)

February 07, 2022PrivateEdition.png

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18712)

For private edition

  • Support for deploying the Tenant service in a single namespace with other private edition services has been implemented. No configuration changes are required to enable this alternative deployment scenario. For more information, see Deployment scenarios. (VOICEMCS-2912)

October 21, 2021PrivateEdition.png

For private edition

  • Tenant Service now supports optional forwarding of logs to standard output (stdout) using a Fluent Bit sidecar and an ephemeral volume (emptyDir). (VOICEMCS-2661)

  • Tenant Service now supports Persistent Volume (PV)/Persistent Volume Claim (PVC) with RWO storage for logging from individual Tenant pods. (VOICEMCS-2675)

September 16, 2021PrivateEdition.png

For private edition

  • Voice Tenant Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure the Tenant Service.
    • Voice Tenant Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Tenant Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Tenant Service so that you use arbitrary UIDs. (VOICEMCS-2614)
      More info: Configure the Tenant Service

  • As of October 29, 2021, Voice Tenant Service supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. (CPE-1978)

August 05, 2021PrivateEdition.png

Security Fixes

  • This release improves storage of security keys. (VOICEMCS-2463)

June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Voice Tenant Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (VOICEMCS-1740)
    More info: Tenant Service Private Edition Guide

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