Voice Voicemail Service Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Available Genesys CX on Private edition Highlights Release
AWS Azure
September 20, 2022


PrivateEdition.png Support for Genesys Multicloud CX private edition deployments on Azure Kubernetes Service (AKS).

Third-party dependency updates.
August 25, 2022


PrivateEdition.png Third-party dependency updates.
February 1, 2022


PrivateEdition.png Generally Available release for Genesys Multicloud CX private edition deployments on the officially supported Kubernetes platforms.

Support for GDPR.
December 10, 2021 PrivateEdition.png
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments.
  • Important security improvements..
  • Support for arbitrary UIDs in private edition deployments on OpenShift.

September 20, 2022Azure.png PrivateEdition.png

What's New

  • Third-party dependency updates to maintain security and reliability. (VOICEMCS-4947)

For private edition

  • Voice Voicemail Service supports deployments on Azure Kubernetes Service (AKS) in Genesys Multicloud CX private edition. (CPE-3613)

August 25, 2022Azure.png PrivateEdition.png

For private edition

  • Third-party dependency updates to maintain security and reliability. (VOICEMCS-4762)

February 01, 2022Azure.png PrivateEdition.png

What's New

  • Support for General Data Protection Regulation (GDPR). If you need to update, view, or delete any data that might be affected by GDPR controls, contact Genesys Professional Services for assistance. (VOICEMCS-825)

For private edition

  • As of July 13, 2022, Voice Voicemail Service is Generally Available for deployment in Genesys Multicloud CX private edition on the Kubernetes platforms officially supported by Genesys.

  • An external library reference issue has been fixed. (VOICEMCS-3488)

December 10, 2021PrivateEdition.png

Security Fixes

  • This release includes important security upgrades made to third-party software. (GCLOUD-18874)

For private edition

  • Starting with this release, Voice Voicemail Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program.

  • Voice Voicemail Service now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

    • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
    • The securityContext settings exposed in the default values.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs.
    • Voice Voicemail Service is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Voice Voicemail Service using the genesys-restricted SCC, Genesys recommends that you redeploy Voice Voicemail Service so that you use arbitrary UIDs. (VOICEMCS-2614)

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