Genesys Multicloud CX APIs Release Notes

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Contents

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service Available Genesys CX on Private edition Highlights Release
AWS Azure GCP
Service Client APIJune 28, 2022 AWS.png

Azure.png

Get options that are overridden by a routing strategy.9.0.000.95
Workspace APIJune 28, 2022 AWS.png

Azure.png

Support for .jpeg email attachments.9.0.001.01
Workspace APIApril 7, 2022 PrivateEdition.png Support for scheduling a callback.9.0.001.00
Workforce Management APIApril 4, 2022

Azure.png

WFM Open API support on Azure.8.5.219.01
Provisioning APIMarch 22, 2022 AWS.png

Azure.png

Updated response for GET /objects/users9.0.001.03
Workspace APIMarch 22, 2022 AWS.png

Azure.png

Add a new channel to the current agent session with the Workspace API.9.0.000.99
Service Client APIFebruary 28, 2022

Azure.png

Send custom messages.9.0.000.90
Service Client APINovember 4, 2021 AWS.png

Azure.png

Connection ID available for voice events.9.0.000.88
Service Client APIOctober 14, 2021 AWS.png

Azure.png

Service Client API provides enhanced support for outbound9.0.000.87
Service Client APISeptember 16, 2021

Azure.png

PrivateEdition.png Outbound campaign events9.0.000.86
Intelligent Workload Distribution APISeptember 9, 2021 AWS.png

Azure.png

New fields in responses for actions API requests.9.0.000.74
Service Client APIJuly 22, 2021 AWS.png

Azure.png

Support for multiple browser tabs9.0.000.84
Intelligent Workload Distribution APIJuly 9, 2021 AWS.png

Azure.png

Update to sourceSystemDueDate field logic.9.0.000.70
Statistics APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.61
Service Client APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.82
Workspace APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.90
Provisioning APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.93
Authentication APIJune 30, 2021 PrivateEdition.png Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.9.0.000.70
Digital Channels APIsMay 13, 2021 AWS.png

Azure.png

Secure Email API update to improve reporting.9.0.000.88
Service Client APIApril 22, 2021 AWS.png

Azure.png

Support for outbound preview.9.0.000.81
Digital Channels APIsApril 1, 2021 AWS.png

Azure.png

Secure Email API rate limiting. Custom headers for third-party messaging webhooks.9.0.000.84
Service Client APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.80
Intelligent Workload Distribution APIMarch 31, 2021 AWS.png

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.65
Statistics APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.80
Workspace APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.80
Authentication APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.68
Provisioning APIMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.80
Digital Channels APIsMarch 31, 2021

Azure.png

Support for Genesys Engage cloud on Azure9.0.000.85

Service Client API: June 28, 2022AWS.png Azure.png

What's New

  • The Service Client API can now get interaction-related options that are overridden by a routing strategy. (GAPI-34554)
    More info: Configuration namespace

Workspace API: June 28, 2022AWS.png Azure.png

What's New

  • The Workspace API now supports the .jpeg suffix when adding email attachments. (GAPI-34175)

Workspace API: April 07, 2022PrivateEdition.png

What's New

  • The Workspace API GetInteractionContent request offers control over IncludeAttachments for optimized performance. (GAPI-31717)

  • Workspace API now supports scheduling a callback (through Genesys Engagement Service) during a customer interaction. (GAPI-31716)
    More info: Workspace API

  • Workspace API now supports searching interactions based on the Universal Contact Server thread ID, parent ID, or subtype ID. (GAPI-31627)

Workforce Management API: April 04, 2022Azure.png

What's New

  • Starting with this release, Workforce Management Open API is available in Genesys Multicloud CX on Azure. This feature requires special provisioning by Genesys. Contact your Genesys representative for more information. (WFM-34695)
    More info: Workforce Management API Reference

Provisioning API: March 22, 2022AWS.png Azure.png

Resolved Issues

  • The Provisioning API now returns the correct values for the "isAgent" and "enabled" fields in the response for GET /objects/users requests. Previously, these values could be returned as numbers instead of true or false. (GAPI-31726)

Workspace API: March 22, 2022AWS.png Azure.png

What's New

  • The Workspace API now provides notification of EventAgentReserved events. (GAPI-31559)

  • The Workspace API now supports the ability to add a new channel to the current agent session. (GAPI-31557)

  • The Workspace API now supports an optional parameter to indicate a reason when a digital interaction is completed. (GAPI-31385)

Service Client API: February 28, 2022Azure.png

What's New

  • The Service Client API can now return whether a frame is visible with the system.amIVisible() method. (GAPI-31587)
    More info: System namespace

  • The Service Client API can now send custom messages to other web applications that use the API. (GAPI-31586)
    More info: Messenger namespace

Service Client API: November 04, 2021AWS.png Azure.png

What's New

  • The Service Client API now provides a connId property on the Interaction object for all voice events. (GAPI-31001)

  • The popupToast() method in the Service Client API now includes a parameter to define the width of a custom toast. (GAPI-30660)

Service Client API: October 14, 2021AWS.png Azure.png

What's New

  • The Service Client API now provides enhanced support for outbound with the following new features:

    • Set and get call results from third parties. (GAPI-28209)
    • Reschedule or cancel outbound records. (GAPI-27622)
    • Set an outbound record as Do Not Call. (GAPI-27624)
    • Update an outbound record. (GAPI-27625)
    • Get a list of chained records for an outbound interaction. (GAPI-27626) (GAPI-28209)
      More info: Outbound namespace

  • The Service Client API now includes the ronaCallState property on voice interactions when a call is released due to Redirect On No Answer (RONA). (GAPI-28208)
    More info: Interaction type definition

Service Client API: September 16, 2021Azure.png PrivateEdition.png

What's New

  • The Service Client API now provides events when an outbound campaign state is updated. (GAPI-27623)
    More info: Outbound events

Intelligent Workload Distribution API: September 09, 2021AWS.png Azure.png

What's New

  • Intelligent Workload Distribution API can now return two new fields in the response of bulk updates using actions API requests.

    • done: An array of IDs of items that were successfully updated.
    • failed: An array of IDs of items that were not successfully updated.
    This feature is disabled by default. To enable these extra fields, contact your Genesys representative. (CIWD-2153)
    More info: Intelligent Workload Distribution API

Service Client API: July 22, 2021AWS.png Azure.png

What's New

  • The Service Client API now provides the state of the Workspace Agent Desktop tab for multiple browser tabs based on the frameState property provided in system events. Use the following new methods to get the related state:

    • genesys.wwe.service.system.isFrameLeading
    • genesys.wwe.service.system.isFrameFollowing
    • genesys.wwe.service.system.isFrameNegotiating
    • genesys.wwe.service.system.isFrameLeadingOrNegotiating
    • genesys.wwe.service.system.isLastActiveFrame (GAPI-26290)
      More info: System namespace

Intelligent Workload Distribution API: July 09, 2021AWS.png Azure.png

What's New

  • Workload Manager now utilizes activation dates for work items that should not be handled immediately. Instead, a work item’s prioritization will only start once the activation date has been reached. There is also a change in the way the sourceSystemDueDate field is handled when you create a workitem using the Intelligent Workload Distribution API:

    • If sourceSystemDueDate has been provided and it is later than activation date, then sourceSystemDueDate value will be used instead of prioritization schema due date.
    • If sourceSystemDueDate has been provided and it is earlier than activation date, then sourceSystemDueDate will be ignored and prioritization schema due date will be used. (CIWD-1770)

Resolved Issues

  • Field code rendering:

    • In previous versions, Contact.FullName was rendered only if both First and Last Name were provided. Now it is rendered even if one or both are omitted. (CIWD-2198)

Statistics API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Statistics API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GAPI-26709)
    More info: Web Services and Applications Private Edition Guide

Service Client API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Service Client API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GAPI-26709)
    More info: Web Services and Applications Private Edition Guide

Workspace API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Workspace API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GAPI-26709)
    More info: Web Services and Applications Private Edition Guide

Provisioning API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Provisioning API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (GAPI-26709)
    More info: Web Services and Applications Private Edition Guide

Authentication API: June 30, 2021PrivateEdition.png

For private edition

  • Starting with this release, Authentication API is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (AUTH-724)
    More info: Genesys Authentication Private Edition Guide

Digital Channels APIs: May 13, 2021AWS.png Azure.png

What's New

  • When you reply to an email using the Secure Email API, Digital Channels now marks the email as InboundCustomerReply to improve reporting for secure messaging. (NEXUS-6276)

Service Client API: April 22, 2021AWS.png Azure.png

What's New

  • Service Client API now provides events when Pull Preview, Push Preview or Direct Push Preview outbound records are received. The API can also reject or cancel a preview record, make a call from a preview record, and retrieve campaign details. (GAPI-20493)
    More info: Outbound namespace

Digital Channels APIs: April 01, 2021AWS.png Azure.png

What's New

  • You can now add custom headers with static values to the webhooks sent by Digital Channels to the third-party messaging aggregator. (NEXUS-5910)
    More info: Third-Party Messaging API

  • Secure Email API now includes rate limiting of attachments to improve security. Rate limitations will be immediately applied to all new Secure Email API customers and gradually applied to existing tenants. (NEXUS-5609)
    More info: Secure Email API

Service Client API: March 31, 2021Azure.png

What's New

  • Starting with this release, Service Client API is available in Genesys Engage cloud on Azure.

Intelligent Workload Distribution API: March 31, 2021AWS.png Azure.png

What's New

  • Starting with this release, Intelligent Workload Distribution API is available in Genesys Engage cloud on Azure.

Statistics API: March 31, 2021Azure.png

What's New

  • Starting with this release, Statistics API is available in Genesys Engage cloud on Azure.

Workspace API: March 31, 2021Azure.png

What's New

  • Starting with this release, Workspace API is available in Genesys Engage cloud on Azure.

Authentication API: March 31, 2021Azure.png

What's New

  • Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.

Provisioning API: March 31, 2021Azure.png

What's New

  • Starting with this release, Provisioning API is available in Genesys Engage cloud on Azure.

Digital Channels APIs: March 31, 2021Azure.png

What's New

  • Starting with this release, Digital Channels APIs are available in Genesys CX on Azure.

Prior Releases

For information about prior releases, see Genesys Multicloud CX APIs.