Genesys Engage cloud APIs Release Notes

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This topic is part of the manual Genesys Engage Cloud Release Notes for version Current of Genesys Engage cloud Release Notes.

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Service Released onReleased forHighlights
Digital Channels APIs May 13, 2021
AWS.png Azure.png
Secure Email API update to improve reporting.
Service Client API April 22, 2021
AWS.png Azure.png
Support for outbound preview.
Digital Channels APIs April 01, 2021
AWS.png Azure.png
Secure Email API rate limiting. Custom headers for third-party messaging webhooks.
Workspace API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Statistics API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Provisioning API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Service Client API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Authentication API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Digital Channels APIs March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Intelligent Workload Distribution API March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

Digital Channels APIs: May 13, 2021 AWS.png Azure.png

    What's New

    • When you reply to an email using the Secure Email API, Digital Channels now marks the email as InboundCustomerReply to improve reporting for secure messaging. (NEXUS-6276)


      Service Client API: April 22, 2021 AWS.png Azure.png

        What's New

        • Service Client API now provides events when Pull Preview, Push Preview or Direct Push Preview outbound records are received. The API can also reject or cancel a preview record, make a call from a preview record, and retrieve campaign details. (GAPI-20493)
          More info: Outbound namespace


          Digital Channels APIs: April 01, 2021 AWS.png Azure.png

            What's New

            • You can now add custom headers with static values to the webhooks sent by Digital Channels to the third-party messaging aggregator. (NEXUS-5910)
              More info: Third-Party Messaging API
            • Secure Email API now includes rate limiting of attachments to improve security. Rate limitations will be immediately applied to all new Secure Email API customers and gradually applied to existing tenants. (NEXUS-5609)
              More info: Secure Email API


              Workspace API: March 31, 2021 Azure.png

                What's New

                • Starting with this release, Workspace API is available in Genesys Engage cloud on Azure.


                  Provisioning API: March 31, 2021 Azure.png

                    What's New

                    • Starting with this release, Provisioning API is available in Genesys Engage cloud on Azure.


                      Authentication API: March 31, 2021 Azure.png

                        What's New

                        • Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.


                          Intelligent Workload Distribution API: March 31, 2021 AWS.png Azure.png

                            What's New

                            • Starting with this release, Intelligent Workload Distribution API is available in Genesys Engage cloud on Azure.


                              Service Client API: March 31, 2021 Azure.png

                                What's New

                                • Starting with this release, Service Client API is available in Genesys Engage cloud on Azure.


                                  Statistics API: March 31, 2021 Azure.png

                                    What's New

                                    • Starting with this release, Statistics API is available in Genesys Engage cloud on Azure.


                                      Digital Channels APIs: March 31, 2021 Azure.png

                                        What's New

                                        • Starting with this release, Digital Channels APIs are available in Genesys Engage cloud on Azure.



                                          Prior Releases

                                          For information about prior releases, see Genesys Engage cloud APIs.