Genesys Engage cloud APIs Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.


Service Released onReleased forHighlights
Service Client API September 16, 2021
Azure.png
Outbound campaign events
Intelligent Workload Distribution API September 09, 2021
AWS.png Azure.png
New fields in responses for actions API requests.
Service Client API July 22, 2021
AWS.png Azure.png
Support for multiple browser tabs
Intelligent Workload Distribution API July 09, 2021
AWS.png Azure.png
Update to sourceSystemDueDate field logic.
Digital Channels APIs May 13, 2021
AWS.png Azure.png
Secure Email API update to improve reporting.
Service Client API April 22, 2021
AWS.png Azure.png
Support for outbound preview.
Digital Channels APIs April 01, 2021
AWS.png Azure.png
Secure Email API rate limiting. Custom headers for third-party messaging webhooks.
Workspace API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Statistics API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Provisioning API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Service Client API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Authentication API March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Digital Channels APIs March 31, 2021
Azure.png
Support for Genesys Engage cloud on Azure
Intelligent Workload Distribution API March 31, 2021
AWS.png Azure.png
Support for Genesys Engage cloud on Azure

Service Client API: September 16, 2021 Azure.png

    What's New

    • The Service Client API now provides events when an outbound campaign state is updated. (GAPI-27623)
      More info: Outbound events

      Intelligent Workload Distribution API: September 09, 2021 AWS.png Azure.png

        What's New

        • Intelligent Workload Distribution API can now return two new fields in the response of bulk updates using actions API requests.
          • done: An array of IDs of items that were successfully updated.
          • failed: An array of IDs of items that were not successfully updated.
          This feature is disabled by default. To enable these extra fields, contact your Genesys representative. (CIWD-2153)
          More info: Intelligent Workload Distribution API

          Service Client API: July 22, 2021 AWS.png Azure.png

            What's New

            • The Service Client API now provides the state of the Workspace Agent Desktop tab for multiple browser tabs based on the frameState property provided in system events. Use the following new methods to get the related state:
              • genesys.wwe.service.system.isFrameLeading
              • genesys.wwe.service.system.isFrameFollowing
              • genesys.wwe.service.system.isFrameNegotiating
              • genesys.wwe.service.system.isFrameLeadingOrNegotiating
              • genesys.wwe.service.system.isLastActiveFrame (GAPI-26290)
                More info: System namespace

              Intelligent Workload Distribution API: July 09, 2021 AWS.png Azure.png

                What's New

                • Workload Manager now utilizes activation dates for work items that should not be handled immediately. Instead, a work item’s prioritization will only start once the activation date has been reached. There is also a change in the way the sourceSystemDueDate field is handled when you create a workitem using the Intelligent Workload Distribution API:
                  • If sourceSystemDueDate has been provided and it is later than activation date, then sourceSystemDueDate value will be used instead of prioritization schema due date.
                  • If sourceSystemDueDate has been provided and it is earlier than activation date, then sourceSystemDueDate will be ignored and prioritization schema due date will be used. (CIWD-1770)

                  Resolved Issues

                  • Field code rendering:
                    • In previous versions, Contact.FullName was rendered only if both First and Last Name were provided. Now it is rendered even if one or both are omitted. (CIWD-2198)

                    Digital Channels APIs: May 13, 2021 AWS.png Azure.png

                      What's New

                      • When you reply to an email using the Secure Email API, Digital Channels now marks the email as InboundCustomerReply to improve reporting for secure messaging. (NEXUS-6276)

                        Service Client API: April 22, 2021 AWS.png Azure.png

                          What's New

                          • Service Client API now provides events when Pull Preview, Push Preview or Direct Push Preview outbound records are received. The API can also reject or cancel a preview record, make a call from a preview record, and retrieve campaign details. (GAPI-20493)
                            More info: Outbound namespace

                            Digital Channels APIs: April 01, 2021 AWS.png Azure.png

                              What's New

                              • You can now add custom headers with static values to the webhooks sent by Digital Channels to the third-party messaging aggregator. (NEXUS-5910)
                                More info: Third-Party Messaging API
                              • Secure Email API now includes rate limiting of attachments to improve security. Rate limitations will be immediately applied to all new Secure Email API customers and gradually applied to existing tenants. (NEXUS-5609)
                                More info: Secure Email API

                                Service Client API: March 31, 2021 Azure.png

                                  What's New

                                  • Starting with this release, Service Client API is available in Genesys Engage cloud on Azure.

                                    Authentication API: March 31, 2021 Azure.png

                                      What's New

                                      • Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.

                                        Workspace API: March 31, 2021 Azure.png

                                          What's New

                                          • Starting with this release, Workspace API is available in Genesys Engage cloud on Azure.

                                            Statistics API: March 31, 2021 Azure.png

                                              What's New

                                              • Starting with this release, Statistics API is available in Genesys Engage cloud on Azure.

                                                Intelligent Workload Distribution API: March 31, 2021 AWS.png Azure.png

                                                  What's New

                                                  • Starting with this release, Intelligent Workload Distribution API is available in Genesys Engage cloud on Azure.

                                                    Provisioning API: March 31, 2021 Azure.png

                                                      What's New

                                                      • Starting with this release, Provisioning API is available in Genesys Engage cloud on Azure.

                                                        Digital Channels APIs: March 31, 2021 Azure.png

                                                          What's New

                                                          • Starting with this release, Digital Channels APIs are available in Genesys Engage cloud on Azure.



                                                            Prior Releases

                                                            For information about prior releases, see Genesys Engage cloud APIs.