Genesys Multicloud CX APIs Release Notes

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Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

Important
The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.
Service First availabilityReleased forHighlightsRelease number
Service Client API November 04, 2021
AWS.png Azure.png
Connection ID available for voice events. 9.0.000.88
Service Client API October 14, 2021
AWS.png Azure.png
Service Client API provides enhanced support for outbound 9.0.000.87
Service Client API September 16, 2021
Azure.png
Outbound campaign events 9.0.000.86
Intelligent Workload Distribution API September 09, 2021
AWS.png Azure.png
New fields in responses for actions API requests. 9.0.000.74
Service Client API July 22, 2021
AWS.png Azure.png
Support for multiple browser tabs 9.0.000.84
Intelligent Workload Distribution API July 09, 2021
AWS.png Azure.png
Update to sourceSystemDueDate field logic. 9.0.000.70
Digital Channels APIs May 13, 2021
AWS.png Azure.png
Secure Email API update to improve reporting. 9.0.000.88
Service Client API April 22, 2021
AWS.png Azure.png
Support for outbound preview. 9.0.000.81
Digital Channels APIs April 01, 2021
AWS.png Azure.png
Secure Email API rate limiting. Custom headers for third-party messaging webhooks. 9.0.000.84
Digital Channels APIs March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.85
Authentication API March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.68
Workspace API March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.80
Statistics API March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.80
Intelligent Workload Distribution API March 31, 2021
AWS.png Azure.png
Support for Genesys CX on Azure 9.0.000.65
Service Client API March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.80
Provisioning API March 31, 2021
Azure.png
Support for Genesys CX on Azure 9.0.000.80

Service Client API: November 04, 2021 AWS.png Azure.png

What's New

  • The Service Client API now provides a connId property on the Interaction object for all voice events. (GAPI-31001)
  • The popupToast() method in the Service Client API now includes a parameter to define the width of a custom toast. (GAPI-30660)

Service Client API: October 14, 2021 AWS.png Azure.png

What's New

  • The Service Client API now provides enhanced support for outbound with the following new features:
    • Set and get call results from third parties. (GAPI-28209)
    • Reschedule or cancel outbound records. (GAPI-27622)
    • Set an outbound record as Do Not Call. (GAPI-27624)
    • Update an outbound record. (GAPI-27625)
    • Get a list of chained records for an outbound interaction. (GAPI-27626) (GAPI-28209)
      More info: Outbound namespace
  • The Service Client API now includes the ronaCallState property on voice interactions when a call is released due to Redirect On No Answer (RONA). (GAPI-28208)
    More info: Interaction type definition

Service Client API: September 16, 2021 Azure.png

What's New

  • The Service Client API now provides events when an outbound campaign state is updated. (GAPI-27623)
    More info: Outbound events

Intelligent Workload Distribution API: September 09, 2021 AWS.png Azure.png

What's New

  • Intelligent Workload Distribution API can now return two new fields in the response of bulk updates using actions API requests.
    • done: An array of IDs of items that were successfully updated.
    • failed: An array of IDs of items that were not successfully updated.
    This feature is disabled by default. To enable these extra fields, contact your Genesys representative. (CIWD-2153)
    More info: Intelligent Workload Distribution API

Service Client API: July 22, 2021 AWS.png Azure.png

What's New

  • The Service Client API now provides the state of the Workspace Agent Desktop tab for multiple browser tabs based on the frameState property provided in system events. Use the following new methods to get the related state:
    • genesys.wwe.service.system.isFrameLeading
    • genesys.wwe.service.system.isFrameFollowing
    • genesys.wwe.service.system.isFrameNegotiating
    • genesys.wwe.service.system.isFrameLeadingOrNegotiating
    • genesys.wwe.service.system.isLastActiveFrame (GAPI-26290)
      More info: System namespace

Intelligent Workload Distribution API: July 09, 2021 AWS.png Azure.png

What's New

  • Workload Manager now utilizes activation dates for work items that should not be handled immediately. Instead, a work item’s prioritization will only start once the activation date has been reached. There is also a change in the way the sourceSystemDueDate field is handled when you create a workitem using the Intelligent Workload Distribution API:
    • If sourceSystemDueDate has been provided and it is later than activation date, then sourceSystemDueDate value will be used instead of prioritization schema due date.
    • If sourceSystemDueDate has been provided and it is earlier than activation date, then sourceSystemDueDate will be ignored and prioritization schema due date will be used. (CIWD-1770)

Resolved Issues

  • Field code rendering:
    • In previous versions, Contact.FullName was rendered only if both First and Last Name were provided. Now it is rendered even if one or both are omitted. (CIWD-2198)

Digital Channels APIs: May 13, 2021 AWS.png Azure.png

What's New

  • When you reply to an email using the Secure Email API, Digital Channels now marks the email as InboundCustomerReply to improve reporting for secure messaging. (NEXUS-6276)

Service Client API: April 22, 2021 AWS.png Azure.png

What's New

  • Service Client API now provides events when Pull Preview, Push Preview or Direct Push Preview outbound records are received. The API can also reject or cancel a preview record, make a call from a preview record, and retrieve campaign details. (GAPI-20493)
    More info: Outbound namespace

Digital Channels APIs: April 01, 2021 AWS.png Azure.png

What's New

  • You can now add custom headers with static values to the webhooks sent by Digital Channels to the third-party messaging aggregator. (NEXUS-5910)
    More info: Third-Party Messaging API
  • Secure Email API now includes rate limiting of attachments to improve security. Rate limitations will be immediately applied to all new Secure Email API customers and gradually applied to existing tenants. (NEXUS-5609)
    More info: Secure Email API

Digital Channels APIs: March 31, 2021 Azure.png

What's New

  • Starting with this release, Digital Channels APIs are available in Genesys CX on Azure.

Authentication API: March 31, 2021 Azure.png

What's New

  • Starting with this release, Authentication API is available in Genesys CX on Azure.

Workspace API: March 31, 2021 Azure.png

What's New

  • Starting with this release, Workspace API is available in Genesys CX on Azure.

Statistics API: March 31, 2021 Azure.png

What's New

  • Starting with this release, Statistics API is available in Genesys CX on Azure.

Intelligent Workload Distribution API: March 31, 2021 AWS.png Azure.png

What's New

  • Starting with this release, Intelligent Workload Distribution API is available in Genesys CX on Azure.

Service Client API: March 31, 2021 Azure.png

What's New

  • Starting with this release, Service Client API is available in Genesys CX on Azure.

Provisioning API: March 31, 2021 Azure.png

What's New

  • Starting with this release, Provisioning API is available in Genesys CX on Azure.



Prior Releases

For information about prior releases, see Genesys Multicloud CX APIs.